列出工作区会话工单

GET

/v1/convai/triage-tickets

GET

/v1/convai/triage-tickets

curl https://api.elevenlabs.io/v1/convai/triage-tickets

{
  "agent_conversation_tickets": [
    {
      "agentqa_ticket_id": "string",
      "workspace_id": "string",
      "owner_user_id": "string",
      "agent_id": "string",
      "needs_clustering": true,
      "title": "string",
      "issue_type": "knowledge_gap",
      "labels": [
        "string"
      ],
      "conversation_ids": [
        "string"
      ],
      "first_seen_unix_secs": 1,
      "last_seen_unix_secs": 1,
      "qa_comment": "string",
      "ticket_comments": [
        {
          "comment": "string",
          "created_at_unix_secs": 1,
          "owner_user_id": "string"
        }
      ],
      "turn_comments": [
        {
          "turn_index": 1,
          "comment": "string",
          "created_at_unix_secs": 1,
          "owner_user_id": "string"
        }
      ],
      "status": "open",
      "priority": "low",
      "priority_changes": [
        {
          "priority": "low",
          "changed_by_user_id": "string",
          "changed_at_unix_secs": 1
        }
      ],
      "source": "qa",
      "assignee_user_id": "string",
      "created_at_unix_secs": 1,
      "updated_at_unix_secs": 1
    }
  ],
  "has_more": true,
  "next_cursor": "string"
}

列出工作区中所有智能体的对话分诊工单，按创建时间倒序排列。可用于构建工作区全局视图（例如分配给调用方的工单）；如需查看单个智能体的工单，请改用按智能体查询的端点。调用方无权访问的智能体工单将被省略。

查询参数

page_sizeinteger可选1-100默认为 100

返回的智能体对话工单数量，不能超过 100。

statusenum or null可选

按状态筛选工单。

允许的值:

assignee_user_idstring or null可选

按受理人筛选工单。对未分配受理人的工单使用 ‘unassigned’。

cursorstring or null可选

用于获取下一页。响应中会返回游标。

响应

成功响应

agent_conversation_ticketslist of objects

has_moreboolean

next_cursorstring or null可选

错误

422

Unprocessable Entity Error

请求头

查询参数

响应

错误