更新智能体对话工单

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

curl -X PATCH https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id \
     -H "Content-Type: application/json" \
     -d '{}'

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "title": "string",
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "priority": "low",
  "priority_changes": [
    {
      "priority": "low",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 1
    }
  ],
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1
}

更新工单的标题、评论、状态、优先级和/或受理人。需要拥有该工单智能体的编辑权限。

路径参数

agentqa_ticket_idstring必需

请求

This endpoint expects an object.

titlestring or null可选1-120 characters

提供后，更新工单标题。省略则保持不变。

statusenum or null可选

提供后，更新工单状态。省略则保持不变。

允许的值:

assignee_user_idstring or null可选

提供后，更新负责解决此工单的人员。必须是对该智能体至少拥有查看者权限的工作区成员。传入 null 可取消分配。省略则保持不变。

priorityenum or null可选

提供后，更新工单需要处理的紧急程度。传入 null 可清除。省略则保持不变。

允许的值:

响应

成功响应

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

titlestring or null

工单的一行标题。仅在标题功能推出前创建的工单中为 None。

issue_typeenum or null

labelslist of strings

conversation_idslist of strings

first_seen_unix_secsinteger or null

last_seen_unix_secsinteger or null

qa_commentstring or null

ticket_commentslist of objects

turn_commentslist of objects

statusenum

允许的值:

priorityenum or null

允许的值:

priority_changeslist of objects

sourceenum

允许的值:

assignee_user_idstring or null

created_at_unix_secsinteger

updated_at_unix_secsinteger

错误

422

Unprocessable Entity Error

路径参数

请求头

请求

响应

错误