एजेंट बातचीत टिकट में टिप्पणी जोड़ें

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/comments

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/comments

curl -X POST https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/comments \
     -H "Content-Type: application/json" \
     -d '{
  "comment": "string"
}'

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1
}

टिकट को हल करने पर चर्चा करने वाली टिप्पणी जोड़ें। इसके लिए टिकट के एजेंट का व्यूअर एक्सेस चाहिए।

Path parameters

agentqa_ticket_idstringRequired

Request

This endpoint expects an object.

commentstringRequired1-10000 characters

टिकट का समाधान कैसे करें, इस पर टिप्पणी।

Response

सफल रिस्पॉन्स

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

issue_typeenum or null

labelslist of strings

conversation_idslist of strings

first_seen_unix_secsinteger or null

last_seen_unix_secsinteger or null

qa_commentstring or null

ticket_commentslist of objects

turn_commentslist of objects

statusenum

Allowed values:

sourceenum

Allowed values:

assignee_user_idstring or null

created_at_unix_secsinteger

updated_at_unix_secsinteger

Errors

422

Unprocessable Entity Error

Path parameters

Headers

Request

Response

Errors