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ElevenAgents

Government Chatbot: 24/7 Citizen Support, Use Cases and Benefits

Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

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Recevoir un appel
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  • stripe
  • yoto
  • dudeperfect
  • huberman
  • yestheory

Découvrez les chatbots pour government par ElevenAgents

AI chatbots built for public-sector service delivery

Residents expect answers 24/7. Handle high-volume inquiries across channels, languages, and services. From benefits to emergency comms. So your team focuses on cases that need a human.

Serve citizens around the clock

Residents get instant answers to benefits, licensing, and service questions at any hour. No hold times, no queues. Verified responses across every channel reduce misinformation and build trust.

Reduce call volume and staff workload

Automate routine FAQ, form guidance, payment status, and appointment scheduling. Staff gain capacity for casework that requires judgment, empathy, and discretion.

Meet compliance and accessibility requirements

Deploy with TXRAMP Level 2, SOC 2 Type II, ISO 27001, and GDPR compliance. Support 70+ languages with consistent tone and deliver accessible experiences that meet WCAG standards.

Créez votre chatbot une fois, utilisez-le partout

Échangez avec vos clients là où ils se trouvent, tout en gardant une vue sur chaque conversation depuis un seul tableau de bord, sans changer de canal.

Foreground

Une seule plateforme pour chaque workflow government

Connectez-vous à vos systèmes et personnalisez votre chatbot pour qu’il suive exactement vos procédures.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Intégrez facilement avec les outils que vous utilisez déjà

Connect your government chatbot to case management, payment, scheduling, and workflow systems - so agents complete transactions, not just answer questions.

Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

Intégrez ElevenLabs Agents avec StripeIntégrez ElevenLabs Agents avec Stripe
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

Intégrez ElevenLabs Agents avec ServiceNowIntégrez ElevenLabs Agents avec ServiceNow
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Intégrez ElevenLabs Agents avec TwilioIntégrez ElevenLabs Agents avec Twilio
Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

Intégrez ElevenLabs Agents avec ZapierIntégrez ElevenLabs Agents avec Zapier
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Intégrez ElevenLabs Agents avec ZendeskIntégrez ElevenLabs Agents avec Zendesk
Docusign

Enhance your AI voice agents with seamless document-signing workflows. Connect conversations to agreement tools like DocuSign, helping move prospects from call to signed contract - faster.

Intégrez ElevenLabs Agents avec DocusignIntégrez ElevenLabs Agents avec Docusign
Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

Intégrez ElevenLabs Agents avec MakeIntégrez ElevenLabs Agents avec Make
Voir tout

Des chatbots government qui comprennent les émotions et le contexte

Les chatbots expressifs s’adaptent aux émotions réelles des clients et guident chaque échange vers une meilleure issue, même dans les situations délicates.

Des conversations naturelles et humaines

Offrez à votre chatbot une voix réaliste en quelques secondes. Contrôlez le ton pour qu’il puisse désamorcer, guider et rassurer vos clients, même sous pression.

Human hand-off

Transferts rapides et riches en contexte

Définissez des règles d’escalade pour les cas complexes, puis transférez à un humain. L’historique complet du chat est synchronisé avec votre CCaaS, CRM et outils de ticketing pour un passage fluide.

Omnichannel deployment

Build your government chatbot once and deploy across web, SMS, voice, WhatsApp, and email. Residents engage on their preferred channel. Your team manages it all from one place.

Multilingual support for diverse populations

Serve residents in 70+ languages with consistent tone and accuracy. Language is never a barrier to accessing public services. From tax guidance to emergency notifications.

Secure backend integrations

Connect to case management systems, payment gateways, records databases, and citizen portals via API or middleware. Agents retrieve and submit data in real time without exposing sensitive records.

Human escalation and routing

When a query exceeds the agent's scope. Benefits appeals, sensitive casework, or distressed residents. Structured escalation routes it to the right team with full context preserved.

Analytics and performance tracking

Monitor containment rates, call deflection, response accuracy, and citizen satisfaction in real time. Use conversation logs and intent analytics to improve agent performance continuously.

Guardrails and content governance

Scope agent responses to verified agency content, apply PII redaction, and set custom rules to prevent off-topic or inaccurate outputs. Maintain control over every answer your chatbot gives.

Sécurité et infrastructure de niveau entreprise à grande échelle

Foreground

Créez votre premier chatbot government

Créez sur la plateforme

Concevez, testez et déployez votre chatbot government depuis un tableau de bord intuitif, sans coder.

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Create Agent

Construire avec l’API

Intégrez le chatbot à vos propres applications grâce à notre API REST et nos SDK pensés pour les développeurs.

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Create Agent APIs

Questions fréquentes

Découvrez toutes les possibilités de nos chatbots

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La plateforme de voix IA la plus réaliste

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