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Explorations approfondies avec des experts du secteur et l'équipe ElevenLabs

Événements à venir

Live workshop announcement for building an AI GTM Coach with ElevenLabs & Lovable. Hosted by Remy Khoung and Morgan Jacobson, on Thursday, July 23rd, 12PM ET.

23 juillet

Live Workshop: Build an AI GTM Coach with Lovable & ElevenLabs

Most GTM training is generic. Your deals aren't. Join Lovable and ElevenLabs and see what AI-powered role-play looks like when it's built around the unique conversations your team is actually having. Morgan Jacobson (GTM Enablement at Lovable) & Remy Khoung (GTM Enablement at ElevenLabs) will share how they built AI-powered role-play tools that give the GTM team the practice they need -without a full L&D team, a big budget, or an engineering department. You'll see: - A working role-play app built in Lovable: upload a real call transcript, generate a personalized AI scenario, and run a practice conversation with a realistic ElevenLabs agent - How ElevenLabs uses its AI agents internally to upskill its GTM team at scale - What's coming next in agentic enablement: pre-meeting role-play, CRM-triggered coaching, and personalized feedback loops Whether you're scaling a revenue team or trying to close the gap between coaching and performance, this session shows you what's possible today.

28 juillet

Behind the Agent: Learnings From Deploying AI in Healthcare

Healthcare is entering an agentic AI era. Every hold time or manual intake form is now an opportunity where an AI agent can take on the high-volume, low-complexity work that pulls staff away from care. In this session, ElevenLabs and Slalom will look at where AI agents are actually being deployed across healthcare - from provider systems to health payers - and what it takes to move from pilot to production. And Renown Health's Chief Marketing and Customer Experience Officer, Cristal Woodley will share her vision for realizing connected customer experiences across the patient journey. What we'll cover: - Where agentic AI is already reducing administrative load across healthcare - A live demo of an AI agent handling a real healthcare interaction - What health systems consistently underestimate when deploying agents - change management, integration, and governance - Renown Health's perspective on where conversational agents fit into their roadmap, and what has to be true on trust, clinical safety, and brand voice before an agent talks to a patient - Where the technology is ready today, and where it's headed over the next 12 to 18 months

Enregistrements passés

Live workshop on AI-driven localized ads by ElevenLabs, hosted by Tim Davis and Joel Ostdiek.

21 juillet

Live Workshop: How ElevenLabs Runs Localized Ads in 50+ countries with AI

Most teams running international paid media make one of two choices: run ads globally and accept the performance gap or localize a few markets and ignore the rest. In our upcoming live workshop, we're opening up our ads account to walk through exactly how we localize ads across 50+ countries with ElevenLabs. What we'll cover: - How a four-person team at ElevenLabs scaled to campaigns across nine languages and generated $3.78M in incremental conversion value at 7.16 ROAS - A walkthrough of the full localization workflow run in real time - text translation, image adaptation, and video dubbing - How to push localized ads back to a connected ads platform, ready to run - How to review and edit localized copy before it goes live directly inside the platform

16 juillet

Workshop ao Vivo: Conheça o ElevenAgents — Agentes, Fluxos e Automação de Voz com IA

Você já usa a ElevenLabs. Mas será que conhece tudo o que o ElevenAgents pode fazer pelo seu negócio? A ElevenLabs não é só a plataforma de voz mais realista do mundo. Com o ElevenAgents, você cria agentes inteligentes de IA que falam, entendem, tomam decisões e agem, em mais de 70 idiomas, com latência ultrabaixa, integrados às ferramentas que você já usa. Nesta sessão ao vivo, Eduardo Schroeder e Viviane Mozer mostram na prática como empresas estão automatizando suporte, vendas, agendamento e muito mais com agentes de voz e chat conectados à sua base de conhecimento, ao seu CRM e aos seus fluxos de trabalho. O que você vai ver: O que é o ElevenAgents de verdade: agentes multimodais que falam e chegam no canal onde o seu cliente está Fluxos de trabalho com múltiplos agentes: construa jornadas completas com regras, etapas roteirizadas e comportamento controlado passo a passo Testes antes de ir para produção: simule conversas reais, defina critérios de sucesso e valide regras de segurança antes de colocar no ar Integrações que funcionam: conecte ao Salesforce, Zendesk, Stripe, Twilio, HubSpot, n8n e centenas de outros com configuração mínima Base de conhecimento: seus documentos, FAQs e URLs indexados em minutos, o agente responde com as suas informações em tempo real Segurança e escala enterprise: conformidade com SOC 2, HIPAA e LGPD, criptografia de ponta e SLA dedicado Para quem é: Times de produto, IA, operações, CX, tecnologia e líderes que querem automatizar conversas com clientes sem abrir mão da qualidade, e sem esperar meses para ver resultado.

15 juillet

Behind the Agent: How Admiral Handles Insurance Calls with AI Agents

From a first policy question to a claim filed in the middle of a crisis, insurance customers call when it matters most. The quality of that conversation determines everything that comes after. Admiral handles millions of customer interactions a year across the UK, Italy, France, and Spain - and they're now leveraging AI agents to help with this. A multimodal, multi-channel & multilingual agent that authenticates callers, detects intent, handles sensitive conversations like bereavement calls, and hands off to a human without losing context. Dominika Kampa, Group Head of GenAI at Admiral, will walk through exactly how they built it - the architecture, the testing framework they developed to validate agents across languages before go-live, and what broke in production that nobody warned them about. What we'll cover - Admiral's North Star for AI transformation and the roadmap to get there - Why regulated industries are actually well-suited for voice AI - and what the compliance constraints force you to get right - How Admiral authenticates callers through a 5-point ID check without the conversation feeling clinical - The multi-agent handoff: how context passes from one agent to the next so customers never have to repeat themselves - Building "Deimos" - Admiral's custom testing framework for running agents across multiple languages at scale before deployment - Rolling out across markets: what changes country to country, and what doesn't - What failed in production - guardrail edge cases, regional language surprises, and the internal buy-in battles nobody tells you about

ElevenLabs workshop on building natural-sounding AI agents, hosted by Luigi Sambuy, July 14th, 1PM ET.

14 juillet

Live Workshop: Building AI Agents That Sound Natural

Customers don’t like the feeling of talking to a bot. In this live workshop, Luigi Sambuy (Forward Deployed Engineer, ElevenLabs) will build a voice agent and show what makes it sound more natural. Learn how to build agents with emotionally aware speech, natural turn-taking, and the tuning decisions most teams miss. We'll also show how to catch agents when they drift - using conversation analytics to spot issues before your customers do. What we'll cover: - How natural sounding delivery can improve CSAT and trust - A live technical build configuring voice, tone, and turn-taking on a real agent - The tuning decisions that separate natural delivery from scripted sounding responses - How to use conversation analytics to catch tone mismatches, confusion loops, and drop-offs before they become complaints - Common mistakes teams make when building voice agents

2 juillet

Live Workshop: Do briefing à produção com ElevenCreative

Você já usa a ElevenLabs. Mas será que conhece tudo o que pode criar com o ElevenCreative? Você tem uma ideia hoje. Horas depois, tem uma campanha completa: voz, imagem e vídeo, localizada em mais de 70 idiomas, criada do começo ao fim numa única plataforma. Nesta sessão ao vivo, Eduardo Schroeder e Viviane Mozer abrem os bastidores do ElevenCreative: você vai ver como equipes de marketing e criação estão comprimindo semanas de produção em horas. Do roteiro gerado por IA à voz clonada da sua marca, passando pela edição e exportação final, tudo dentro de um único fluxo. O que você vai ver: - Do briefing ao script: transforme uma ideia em roteiro pronto para produção - Voz de marca de verdade: crie, clone ou escolha entre mais de 11.000 vozes licenciadas, com qualidade de estúdio - Imagem e vídeo no mesmo fluxo: gere e ajuste tudo ao vivo, sem trocar de ferramenta - Localização e dublagem em escala: uma campanha, vários idiomas e mercados, de uma vez só - Casos reais: agências e marcas que já estão usando Para quem é: times de marketing, produtores de conteúdo, agências criativas e qualquer pessoa que queira parar de esperar pela próxima gravação.

25 juin

Behind the Agent: Come Facile.it Trasforma il Customer Support con la Voice AI

L'intelligenza artificiale vocale sta ridefinendo il modo in cui le aziende gestiscono il customer service e i processi operativi. Nel corso di questo webinar scoprirai come Facile.it ha integrato la Voice AI di ElevenLabs per: - ottimizzare il customer support con una voce iper-realistica - sfruttare l'AI per analizzare le chiamate e garantire standard qualitativi elevati - supportare il processo di automazione delle pratiche di backoffice Avremo il piacere di ospitare Ciro Lista, AI Technical Lead di Facile.it, che condividerà la loro storia di successo e l'esperienza concreta con la piattaforma ElevenLabs, dalla fase di POC fino alla messa in produzione, con insight pratici e risultati tangibili.

24 juin

Workshop en vivo: De idea a producción con ElevenCreative

Ya usas ElevenLabs. Pero, ¿conoces todo lo que puedes crear con ElevenCreative? En esta sesión en vivo, Marina Paredes y Rocío Pastor te llevan detrás de cámaras de ElevenCreative: la plataforma que combina nuestros modelos de audio líderes en la industria con más de 50 modelos de imagen y video. Nos saltamos la teoría y vamos directo a la producción: cómo pasar de un prompt a una campaña terminada y localizada en más de 70 idiomas — voz, imagen y video — sin salir de la plataforma. Ya usas ElevenLabs; esto es todo lo que aún no estás aprovechando. - Voz de marca, en serio: diseña, clona o elige entre 11.000+ voces licenciadas - De prompt a producción: genera y refina contenido en vivo con un agente creativo - Localización a escala: una campaña, varios idiomas y mercados, en una sola pasada - Todo en un solo lugar: voz, imagen y video sin saltar entre herramientas - Listo para uso comercial: licencias y derechos resueltos desde el inicio

16 juin

Live Workshop: Give Your Text Chatbot a Voice That Sounds Human

Bring human-like speech to your chatbot. In this live workshop, we'll show you how Speech Engine adds a fully integrated voice layer to your existing agent - keeping your LLM, RAG, and orchestration stack exactly as they are. The result is latency, dropped turns, and ongoing maintenance overhead. What we’ll cover: - Why voice is becoming an important channel for customer interaction - How voice plugs into your existing stack without touching your LLM, RAG, or orchestration stack - A live technical walkthrough of what the integration actually looks like and what to expect on latency, accuracy, and language coverage in production - How customers in regulated industries are deploying human-sounding voice agents while meeting compliance requirements

11 juin

Behind the Agent: Wie KÖMPF24 den Kundenservice mit KI skaliert

Kundenerwartungen entwickeln sich schneller, als die meisten Unternehmen mithalten können. Personalisierung ist längst kein Differenzierungsmerkmal mehr – sie ist eine Grundvoraussetzung. In dieser Session gehen wir gemeinsam mit KÖMPF24 - einem der führenden Online-Händler Deutschlands - hinter die Kulissen und zeigen, wie KI-Agenten den Kundenservice im E-Commerce neu gestalten. Von automatisierter Ticketbearbeitung bis hin zu skalierbaren Kommunikationslösungen: Wir zeigen, wie man Agenten von Grund auf baut und was erfolgreiche Deployments auszeichnet. Was euch erwartet: - Der aktuelle Stand von E-Commerce und warum die Skalierung des Kundenservice zur Priorität wird - Live Deployment Walkthrough mit KÖMPF24: Wie ein Unternehmen mit 20+ Onlineshops KI-Agenten für Ticketmanagement und automatisierte Kundenkommunikation einsetzt - Live Workshop: Wie ein Agent mit ElevenAgents konfiguriert, und skaliert wird - Q&A: Eure Fragen, live beantwortet

11 juin

Workshop en Direct : Création d'agents IA pour le Voyage, la Mobilité et l'Hôtellerie

Les agents IA transforment rapidement la façon dont les marques de voyage, les prestataires de mobilité et les entreprises hôtelières interagissent avec leurs clients. Nous verrons comment déployer ElevenAgents pour gérer l'intégralité du parcours client - et ce qu'il faut pour les faire fonctionner en production. Ce que nous aborderons: - Les cas d'usage IA à plus forte valeur ajoutée pour le support à la réservation, les modifications d'itinéraires, les requêtes liées aux programmes de fidélité et les suivis post-séjour - et comment les automatiser de bout en bout - Comment gérer des requêtes en temps réel et à fort volume sans escalade vers un agent humain - Une démonstration en direct de la configuration d'un agent de voyage de A à Z - Ce qui échoue en production, et comment s'en prémunir avant le lancement

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