AI Chatbot for IT Operations. Automate Support, Triage Tickets and Enable Self‑Service
AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.
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Presentamos chatbots para it operations de ElevenAgents
Always-on IT support, without the ticket backlog
Deploy AI agents that handle Tier-1 requests instantly across Slack, web, phone, and chat. Reducing repetitive tickets and delivering faster resolution at lower cost.
Deflect Tier-1 tickets at scale
Resolve password resets, access requests, software provisioning, and common issues automatically. Before they reach a human agent. Agents pull from your knowledge base and ITSM systems for accurate answers, 24/7.
Cut resolution time for every employee
Get instant answers in Slack, Teams, or a web portal. No queues. Complex issues are triaged, categorized, and routed to the right team with full context, cutting resolution time.
Integrate with your existing ITSM stack
Connect to ServiceNow, Jira, Zendesk, Okta, and Active Directory without replacing existing systems. Agents create tickets, update records, trigger provisioning, and escalate with full conversation history.
Crea tu chatbot una vez y úsalo en todas partes
Conecta con tus clientes donde estén y gestiona todas las conversaciones desde un solo panel, sin saltar entre canales.
Añade tu chatbot a tu web personalizada o a creadores de sitios como Webflow, Squarespace, Framer o Lovable.
Añade tu chatbot a tu web personalizada o a creadores de sitios como Webflow, Squarespace, Framer o Lovable.
Permite que tus clientes escriban a tu chatbot por SMS y reciban respuestas al instante, estén donde estén.
Dale voz a tu chatbot en unos clics y deja que gestione llamadas entrantes o salientes por ti.
Llega a tus clientes en WhatsApp con una experiencia conversacional totalmente automatizada.
Automatiza conversaciones por email y ofrece soporte rápido y consistente directamente en su bandeja de entrada.
Una sola plataforma para todos los workflows de it operations
Conecta con tus sistemas y personaliza tu chatbot para que siga exactamente tus SOPs.
Un solo cerebro para todos los canales
Diseña una vez y despliega en chat, teléfono, email y WhatsApp.
Gestión de agenda
Deja que tu chatbot gestione tu agenda, añadiendo o quitando reuniones según las interacciones con clientes.
Workflows y reglas de seguridad
Protege datos sensibles limitando el acceso del chatbot y definiendo reglas claras.
Integra fácilmente con las herramientas que ya usas
Connect AI agents to the ITSM platforms, communication tools, and automation layers your IT team already uses - so ticket creation, routing, and resolution happen inside your existing stack.
Chatbots de it operations que entienden emociones y contexto
Chatbots expresivos que se adaptan a las emociones reales de tus clientes y guían cada conversación hacia el mejor resultado, incluso en situaciones delicadas.
Conversaciones naturales y humanas
Dale a tu chatbot una voz realista en segundos. Controla el tono como nunca antes para que pueda calmar, guiar y tranquilizar a tus clientes, incluso bajo presión.
Transferencias rápidas y con contexto
Define reglas de escalado para casos complejos y transfiere a humanos cuando sea necesario. Todo el historial de chat se sincroniza con tu CCaaS, CRM y sistema de tickets para una transición fluida.
Automated ticket triage and routing
Agents classify requests by type, priority, and affected system. Then route to the right team or resolve automatically. Fewer misrouted tickets, shorter queues, and easier SLA targets.
Self-service for common IT requests
Handle password resets, VPN access, software installs, account unlocks, and service catalog requests automatically. Employees get instant resolution. Your IT team gets time back for complex work.
Action execution in connected systems
Agents call your APIs and webhooks to take real action. Creating tickets, provisioning access, updating records, and triggering runbooks directly inside your ITSM and identity platforms.
Knowledge base grounding and RAG
Ground every response in your IT policies, runbooks, and docs using RAG. Answers stay accurate as your knowledge base evolves. With confidence thresholds and human fallback for uncertain queries.
Smooth escalation to human agents
When a request exceeds automation scope or needs human sign-off, agents hand off cleanly. Passing conversation history, ticket context, and priority so employees never repeat themselves.
Enterprise security and audit controls
Role-based access, SSO, end-to-end encryption, and full conversation logging keep deployments compliant and auditable. SOC 2 Type II certified, with zero retention mode and data residency options.
Seguridad e infraestructura a escala para empresas
Los datos se cifran tanto en tránsito como en reposo, con soporte para cumplimiento SOC 2, HIPAA y RGPD. Disponibles opciones de residencia regional de datos y modos de retención cero para un control más estricto.
Los datos se cifran tanto en tránsito como en reposo, con soporte para cumplimiento SOC 2, HIPAA y RGPD. Disponibles opciones de residencia regional de datos y modos de retención cero para un control más estricto.
Configura permisos detallados para equipos y colabora en toda la empresa compartiendo voces, recursos y activos entre tus agents y el flujo de producción de contenido.
Nuestro equipo garantiza un lanzamiento sin complicaciones y mantiene tus operaciones funcionando de forma fiable, ofreciendo un rendimiento constante y tranquilidad.
Crea tu primer chatbot de it operations
Crea en la plataforma
Diseña, prueba y lanza tu chatbot de it operations desde un panel intuitivo, sin necesidad de programar.
Crea con la API
Integra el chatbot en tus propias aplicaciones usando nuestra REST API y SDKs para desarrolladores.
Preguntas frecuentes
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