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ElevenAgents

Government Chatbot: 24/7 Citizen Support, Use Cases and Benefits

Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

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Presentamos chatbots para government de ElevenAgents

AI chatbots built for public-sector service delivery

Residents expect answers 24/7. Handle high-volume inquiries across channels, languages, and services. From benefits to emergency comms. So your team focuses on cases that need a human.

Serve citizens around the clock

Residents get instant answers to benefits, licensing, and service questions at any hour. No hold times, no queues. Verified responses across every channel reduce misinformation and build trust.

Reduce call volume and staff workload

Automate routine FAQ, form guidance, payment status, and appointment scheduling. Staff gain capacity for casework that requires judgment, empathy, and discretion.

Meet compliance and accessibility requirements

Deploy with TXRAMP Level 2, SOC 2 Type II, ISO 27001, and GDPR compliance. Support 70+ languages with consistent tone and deliver accessible experiences that meet WCAG standards.

Crea tu chatbot una vez y úsalo en todas partes

Conecta con tus clientes donde estén y gestiona todas las conversaciones desde un solo panel, sin saltar entre canales.

Foreground

Una sola plataforma para todos los workflows de government

Conecta con tus sistemas y personaliza tu chatbot para que siga exactamente tus SOPs.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integra fácilmente con las herramientas que ya usas

Connect your government chatbot to case management, payment, scheduling, and workflow systems - so agents complete transactions, not just answer questions.

Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

Integra ElevenLabs Agents con StripeIntegra ElevenLabs Agents con Stripe
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

Integra ElevenLabs Agents con ServiceNowIntegra ElevenLabs Agents con ServiceNow
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Integra ElevenLabs Agents con TwilioIntegra ElevenLabs Agents con Twilio
Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

Integra ElevenLabs Agents con ZapierIntegra ElevenLabs Agents con Zapier
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Integra ElevenLabs Agents con ZendeskIntegra ElevenLabs Agents con Zendesk
Docusign

Enhance your AI voice agents with seamless document-signing workflows. Connect conversations to agreement tools like DocuSign, helping move prospects from call to signed contract - faster.

Integra ElevenLabs Agents con DocusignIntegra ElevenLabs Agents con Docusign
Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

Integra ElevenLabs Agents con MakeIntegra ElevenLabs Agents con Make
Ver todo

Chatbots de government que entienden emociones y contexto

Chatbots expresivos que se adaptan a las emociones reales de tus clientes y guían cada conversación hacia el mejor resultado, incluso en situaciones delicadas.

Conversaciones naturales y humanas

Dale a tu chatbot una voz realista en segundos. Controla el tono como nunca antes para que pueda calmar, guiar y tranquilizar a tus clientes, incluso bajo presión.

Transferencias rápidas y con contexto

Define reglas de escalado para casos complejos y transfiere a humanos cuando sea necesario. Todo el historial de chat se sincroniza con tu CCaaS, CRM y sistema de tickets para una transición fluida.

Human hand-off

Omnichannel deployment

Build your government chatbot once and deploy across web, SMS, voice, WhatsApp, and email. Residents engage on their preferred channel. Your team manages it all from one place.

Multilingual support for diverse populations

Serve residents in 70+ languages with consistent tone and accuracy. Language is never a barrier to accessing public services. From tax guidance to emergency notifications.

Secure backend integrations

Connect to case management systems, payment gateways, records databases, and citizen portals via API or middleware. Agents retrieve and submit data in real time without exposing sensitive records.

Human escalation and routing

When a query exceeds the agent's scope. Benefits appeals, sensitive casework, or distressed residents. Structured escalation routes it to the right team with full context preserved.

Analytics and performance tracking

Monitor containment rates, call deflection, response accuracy, and citizen satisfaction in real time. Use conversation logs and intent analytics to improve agent performance continuously.

Guardrails and content governance

Scope agent responses to verified agency content, apply PII redaction, and set custom rules to prevent off-topic or inaccurate outputs. Maintain control over every answer your chatbot gives.

Seguridad e infraestructura a escala para empresas

Foreground

Crea tu primer chatbot de government

Crea en la plataforma

Diseña, prueba y lanza tu chatbot de government desde un panel intuitivo, sin necesidad de programar.

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Crea con la API

Integra el chatbot en tus propias aplicaciones usando nuestra REST API y SDKs para desarrolladores.

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Create Agent APIs

Preguntas frecuentes

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