Airline chatbot: Benefits, use cases and considerations
Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.
- aston_martin_f1
- stripe
- yoto
- dudeperfect
- huberman
- yestheory
Presentamos chatbots para airlines de ElevenAgents
AI agents built for every step of the passenger journey
From flight search and seat selection to disruption handling and post-flight follow-up, ElevenAgents automates contact center interactions. Across every channel your passengers use.
24/7 passenger self-service
Resolve flight status checks, check-ins, and booking changes 24/7. No wait times or agent limits. Get accurate answers instantly, from midnight gate changes to weather disruption rebookings.
Lower contact center volume
Automate routine queries. FAQs, baggage tracking, itinerary lookups, seat upgrades. So your agents focus on complex rebookings, complaints, and high-value passengers.
Higher passenger satisfaction
Voice and chat agents respond in each passenger's language with the right tone. Resolving disruptions, confirming changes, and maintaining your brand across every touchpoint.
Crea tu chatbot una vez y úsalo en todas partes
Conecta con tus clientes donde estén y gestiona todas las conversaciones desde un solo panel, sin saltar entre canales.
Añade tu chatbot a tu web personalizada o a creadores de sitios como Webflow, Squarespace, Framer o Lovable.
Añade tu chatbot a tu web personalizada o a creadores de sitios como Webflow, Squarespace, Framer o Lovable.
Permite que tus clientes escriban a tu chatbot por SMS y reciban respuestas al instante, estén donde estén.
Dale voz a tu chatbot en unos clics y deja que gestione llamadas entrantes o salientes por ti.
Llega a tus clientes en WhatsApp con una experiencia conversacional totalmente automatizada.
Automatiza conversaciones por email y ofrece soporte rápido y consistente directamente en su bandeja de entrada.
Una sola plataforma para todos los workflows de airlines
Conecta con tus sistemas y personaliza tu chatbot para que siga exactamente tus SOPs.
Un solo cerebro para todos los canales
Diseña una vez y despliega en chat, teléfono, email y WhatsApp.
Gestión de agenda
Deja que tu chatbot gestione tu agenda, añadiendo o quitando reuniones según las interacciones con clientes.
Workflows y reglas de seguridad
Protege datos sensibles limitando el acceso del chatbot y definiendo reglas claras.
Integra fácilmente con las herramientas que ya usas
Connect to your PSS, CRM, telephony, and contact center platforms so agents can act - not just respond. Sync reservations, trigger payments, and route escalations without leaving the conversation.
Chatbots de airlines que entienden emociones y contexto
Chatbots expresivos que se adaptan a las emociones reales de tus clientes y guían cada conversación hacia el mejor resultado, incluso en situaciones delicadas.
Conversaciones naturales y humanas
Dale a tu chatbot una voz realista en segundos. Controla el tono como nunca antes para que pueda calmar, guiar y tranquilizar a tus clientes, incluso bajo presión.
Transferencias rápidas y con contexto
Define reglas de escalado para casos complejos y transfiere a humanos cuando sea necesario. Todo el historial de chat se sincroniza con tu CCaaS, CRM y sistema de tickets para una transición fluida.
Booking and check-in automation
Guide passengers through flight search, seat selection, add-ons, and mobile check-in in one flow. Connected to your PSS and booking engine so every action updates in real time.
Real-time flight status and disruption handling
Deliver gate changes, delays, and cancellation alerts automatically. Then move into rebooking flows on disruption, cutting the inbound spike to your contact center during irregular operations.
Baggage tracking and claims support
Let passengers report missing baggage, check claim status, and get case updates via voice or chat. With seamless handoff to a human agent for complex claims, full context included.
Loyalty and ancillary sales
Surface personalized upgrade offers, lounge access, and loyalty balances from itinerary and CRM data. Turning routine support interactions into revenue moments without extra agent effort.
Multilingual support across 70+ languages
Serve passengers in their preferred language. Across voice, chat, WhatsApp, and web. With consistent accuracy and tone, so language never blocks a booking or disruption resolution.
Guardrails, escalation, and human handoff
Define when agents escalate. Emotional distress, refund disputes, complex rebookings, low confidence. And pass full conversation context so passengers never repeat themselves.
Seguridad e infraestructura a escala para empresas
Los datos se cifran tanto en tránsito como en reposo, con soporte para cumplimiento SOC 2, HIPAA y RGPD. Disponibles opciones de residencia regional de datos y modos de retención cero para un control más estricto.
Los datos se cifran tanto en tránsito como en reposo, con soporte para cumplimiento SOC 2, HIPAA y RGPD. Disponibles opciones de residencia regional de datos y modos de retención cero para un control más estricto.
Configura permisos detallados para equipos y colabora en toda la empresa compartiendo voces, recursos y activos entre tus agents y el flujo de producción de contenido.
Nuestro equipo garantiza un lanzamiento sin complicaciones y mantiene tus operaciones funcionando de forma fiable, ofreciendo un rendimiento constante y tranquilidad.
Crea tu primer chatbot de airlines
Crea en la plataforma
Diseña, prueba y lanza tu chatbot de airlines desde un panel intuitivo, sin necesidad de programar.
Crea con la API
Integra el chatbot en tus propias aplicaciones usando nuestra REST API y SDKs para desarrolladores.
Preguntas frecuentes
Descubre todo lo que puedes hacer con nuestros Chatbots
Hola, ¿en qué puedo ayudarte...
call centerCall center
Deploy AI chatbots that resolve customer issues across voice and chat. 24/7, no hold times. ElevenAgents manages intake, authentication, account lookups, and warm handoffs to live agents when it matters.
Hola, ¿en qué puedo ayudarte...
small businessSmall business
Handle customer questions, book appointments, and qualify leads 24/7 - without adding headcount. Deploy a voice-capable AI chatbot across your website, WhatsApp, and phone in hours, not weeks.
Hola, ¿en qué puedo ayudarte...
event managementEvent management
AI chatbots for event management that handle attendee questions, automate registration, and deliver real-time schedule updates - so your team focuses on the event, not the inbox.
Hola, ¿en qué puedo ayudarte...
ecommerceEcommerce
ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.
Hola, ¿en qué puedo ayudarte...
bankingBanking
AI voice and chat agents that handle account inquiries, card management, fraud alerts, loan pre-qualification, and more - across every channel your customers use, with audit-ready transcripts and PCI-aware architecture.
Hola, ¿en qué puedo ayudarte...
b2bB2b
B2B chatbots that qualify leads, route pipeline, and resolve support requests around the clock - so your revenue team focuses on the conversations that close.
Hola, ¿en qué puedo ayudarte...
hr-recruitingHr-recruiting
AI recruiting and HR chatbots that screen candidates, schedule interviews, answer employee questions, and sync with your ATS - so your team spends less time on repetitive tasks and more time on the hires that matter.
Hola, ¿en qué puedo ayudarte...
lawLaw
AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.
Hola, ¿en qué puedo ayudarte...
salesSales
AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.
Hola, ¿en qué puedo ayudarte...
saasSaas
AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.
Hola, ¿en qué puedo ayudarte...
travelTravel
Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.
Hola, ¿en qué puedo ayudarte...
retailRetail
Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.
Hola, ¿en qué puedo ayudarte...
real estateReal estate
Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.
Hola, ¿en qué puedo ayudarte...
property managementProperty management
Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.
Hola, ¿en qué puedo ayudarte...
procurementProcurement
ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.
Hola, ¿en qué puedo ayudarte...
marketing agenciesMarketing agencies
AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.
Hola, ¿en qué puedo ayudarte...
it operationsIt operations
AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.
Hola, ¿en qué puedo ayudarte...
insuranceInsurance
AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.
Hola, ¿en qué puedo ayudarte...
hospitalityHospitality
AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.