Entry.com scales inbound customer calls with ElevenLabs

Entry.com provides immigration support services to customers worldwide. With rising demand, the company faced challenges in managing inbound call volume for sales, billing, and service inquiries. Scaling traditional call centers was resource-intensive and slow, requiring large teams to onboard and train.

By adopting ElevenLabs’ Agents PlatformEntry.comは、高度な会話型AIエージェントを構築し、顧客対応の大部分を処理できるようにしました。これにより、サービスの速度、可用性、品質が向上しました。

Deployment in two weeks

Entry.com’s Director of AI, Cristian Cucu, first came across ElevenLabs through industry press. He chose ElevenLabs for its production-ready, natural-sounding voices that continue to set the standard for enterprise-grade AI.

「通常は部署全体で6か月かかることを、2週間で構築できました。このスピードは、ElevenLabsプラットフォームが会話型AIを扱うために設定されているおかげです。」 - Cristian Cucu, AIディレクター, Entry.com

To support travelers around the world with diverse language requirements, Entry.com was also drawn to our language detection functionality. Callers start speaking in their preferred language, and the agent automatically switches to match.

Handling inbound demand through scalable AI

The biggest impact has been scale. Entry.com went from struggling to keep up with inbound call demand to handling over 22,000 calls per month through their voice agent. Customers benefit from consistent service quality, while agents are freed to focus on higher-value tasks.

With tools, Entry.com’s AI agents can now perform operations that go beyond human capability. During a live call, they can review and summarize 20 pages of a customer’s application, retrieve case histories, and provide detailed status updates in seconds. This ability to instantly process and contextualize complex information unlocks better personalization and faster resolutions across every interaction.

「私たちのAIエージェントは、ほとんどのシナリオで人間を上回っています。本当の課題は能力ではなく、信頼です。顧客が試してみると、どれだけ体験が良くなるかに驚かれます。」 - Cristian Cucu, AIディレクター, Entry.com

Building the next generation of customer support

Entry.com’s success illustrates the future of customer service, where AI agents provide scale, consistency, and accessibility that traditional models cannot.

大規模に顧客体験を向上させるボイスエージェントhereを導入したいですか？お問い合わせは