Hospitality Chatbot: AI Concierge for 24/7 Guest Support and Direct Bookings
AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

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Chatbots für hospitality von ElevenAgents
Your AI concierge, available around the clock
Hospitality chatbots built on ElevenAgents handle the full guest journey. Pre-arrival, booking, in-stay concierge, and post-stay follow-up. So your team focuses on the moments that matter most.
Drive more direct bookings
Answer availability questions, guide bookings, and surface upgrades before guests reach an OTA. Every conversation grows revenue without growing commission costs.
Answer every guest, instantly
AI agents handle high-volume inquiries across web chat, WhatsApp, SMS, and email 24/7. No wait times, lower call volume, and high satisfaction scores even during peak season.
Free your staff for high-touch service
Automate FAQs, reservation changes, check-in guidance, and housekeeping calls so your team can focus on in-person service that builds loyalty and drives return visits.
Einmal erstellen, überall nutzen
Erreichen Sie Ihre Kunden dort, wo sie sind, und behalten Sie trotzdem alle Gespräche in einem zentralen Dashboard im Blick – ohne zwischen Kanälen zu wechseln.

Eine Plattform für jeden hospitality Workflow
Verbinden Sie Ihre Systeme und passen Sie Ihren Chatbot exakt an Ihre SOPs an.
Ein zentrales Wissen für alle Kanäle
Einmal gestalten, überall einsetzen – ob Chat, Telefon, E-Mail oder WhatsApp.
Ein zentrales Wissen für alle Kanäle
Einmal gestalten, überall einsetzen – ob Chat, Telefon, E-Mail oder WhatsApp.
Terminverwaltung
Lassen Sie Ihren Chatbot Termine verwalten – Meetings werden direkt nach Kundeninteraktion hinzugefügt oder entfernt.
Workflows und Schutzmechanismen
Schützen Sie sensible Daten, indem Sie den Zugriff des Chatbots gezielt steuern und Regeln festlegen.



Ein zentrales Wissen für alle Kanäle
Einmal gestalten, überall einsetzen – ob Chat, Telefon, E-Mail oder WhatsApp.
Nahtlose Integration mit Ihren bestehenden Tools
Connect your hospitality chatbot to your CRM, helpdesk, payments, and workflow tools - guest data stays in sync and your team spends less time switching between systems.
Hospitality-Chatbots mit emotionalem und kontextuellem Verständnis
Emotional ausdrucksstarke Chatbots reagieren auf echte Kundenemotionen und steuern Gespräche auch in kritischen Situationen gezielt zum Ziel.
Natürliche, menschenähnliche Gespräche
Geben Sie Ihrem Chatbot in Sekunden eine lebensechte Stimme. Sie steuern den Ton präzise, damit der Chatbot deeskalieren, führen und Kunden auch unter Druck beruhigen kann.

Schnelle, kontextreiche Übergaben
Definieren Sie Eskalationsregeln für komplexe Fälle und übergeben Sie dann an Menschen. Der komplette Chatverlauf wird für eine reibungslose Übergabe an Ihr CCaaS, CRM und Ticketsystem synchronisiert.
Booking and reservation assistance
Guide guests through availability checks, room selection, and direct booking. Connected to your booking engine for real-time confirmation and PMS sync. Capture bookings that would otherwise go to OTAs.
In-stay concierge and upsell
Handle restaurant reservations, spa bookings, late checkout requests, and housekeeping calls mid-stay. Surface timely upgrade offers and amenity packages at the right moment in the conversation.
Omnichannel guest messaging
Deploy across web chat, WhatsApp, SMS, and email. Guests reach you on their preferred channel, and every conversation lands in a unified inbox. With full context when handoff is needed.
Multilingual support across 70+ languages
Serve international guests in their language. Same tone, same accuracy. One agent handles English, Spanish, French, Mandarin, Arabic, and dozens more. No separate deployments needed.
Smooth handover to human staff
When a request needs a human touch, the agent escalates with full conversation context intact. So guests never have to repeat themselves and your team steps in fully informed.
Analytics and guest satisfaction reporting
Track resolution rates, response times, booking conversions, and CSAT scores in real time. Use conversation logs and A/B experiments to find drop-off points and improve agent performance over time.
Sicherheit und Infrastruktur auf Enterprise-Niveau

Erstellen Sie Ihren ersten hospitality Chatbot
Auf der Plattform entwickeln
Gestalten, testen und veröffentlichen Sie Ihren hospitality Chatbot direkt im intuitiven Dashboard – ganz ohne Programmierung.

Mit der API entwickeln
Integrieren Sie den Chatbot in Ihre eigenen Anwendungen mit unserer entwicklerfreundlichen REST API und den SDKs.

Häufig gestellte Fragen
Entdecken Sie alle Möglichkeiten unserer Chatbots

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