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AI Chatbot for Retail. 24/7 Support, Personalization and Higher Conversions

Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

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Chatbots für retail von ElevenAgents

Your always-on retail assistant, built to convert and resolve

Deploy conversational AI agents across your storefront, app, and messaging channels. Answering questions, tracking orders, and guiding shoppers from discovery to checkout.

Resolve more, spend less

Automate order status, returns, availability, and FAQs so agents focus on conversations that need a human. Fewer tickets, lower costs, faster resolution for every shopper.

Serve every shopper, every hour

Your customers shop at midnight, during flash sales, and across time zones. An always-on AI chatbot answers instantly in their language. Across 70+ languages. So coverage gaps never cost you a sale.

Turn conversations into conversions

Turn browsers into buyers with guided discovery, live stock checks, and abandoned cart recovery. No support intervention required.

Einmal erstellen, überall nutzen

Erreichen Sie Ihre Kunden dort, wo sie sind, und behalten Sie trotzdem alle Gespräche in einem zentralen Dashboard im Blick – ohne zwischen Kanälen zu wechseln.

Foreground

Eine Plattform für jeden retail Workflow

Verbinden Sie Ihre Systeme und passen Sie Ihren Chatbot exakt an Ihre SOPs an.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Nahtlose Integration mit Ihren bestehenden Tools

Connect your AI retail agent to Shopify, Salesforce, HubSpot, Zendesk, Twilio, Stripe, and more. Real backend integration is what separates a useful assistant from a scripted FAQ bot.

Retail-Chatbots mit emotionalem und kontextuellem Verständnis

Emotional ausdrucksstarke Chatbots reagieren auf echte Kundenemotionen und steuern Gespräche auch in kritischen Situationen gezielt zum Ziel.

Natürliche, menschenähnliche Gespräche

Geben Sie Ihrem Chatbot in Sekunden eine lebensechte Stimme. Sie steuern den Ton präzise, damit der Chatbot deeskalieren, führen und Kunden auch unter Druck beruhigen kann.

Schnelle, kontextreiche Übergaben

Definieren Sie Eskalationsregeln für komplexe Fälle und übergeben Sie dann an Menschen. Der komplette Chatverlauf wird für eine reibungslose Übergabe an Ihr CCaaS, CRM und Ticketsystem synchronisiert.

Human hand-off

Instant order tracking and WISMO resolution

Connect to your order management system so shoppers get real-time order status, shipping updates, and delivery estimates. Resolve your highest-volume query at scale.

Conversational product discovery

Guide shoppers to the right product through natural conversation. Surfacing recommendations by size, preference, budget, or use case. Cut dead-end searches and increase basket size.

Returns, refunds, and order modifications

Walk customers through your returns policy, confirm eligibility, generate return labels, and provide refund status. All connected to your OMS. Complex cases escalate with full context preserved.

Branded voice experience

Deploy a voice AI chatbot that sounds like your brand. Warm, energetic, or calm. Using a custom voice built to your spec. Sub-second latency and natural turn-taking make every call feel human.

Scales with your peak season

Handle Black Friday and Cyber Monday surges without hiring seasonal agents. Our cloud-native infrastructure scales instantly so every shopper gets a fast response, regardless of volume.

No-code agent configuration

Update FAQs, return windows, scripts, and escalation rules without developer involvement. Retail teams adjust agent behavior in real time as policies change. Keeping your chatbot current and on-brand.

Sicherheit und Infrastruktur auf Enterprise-Niveau

Foreground

Erstellen Sie Ihren ersten retail Chatbot

Auf der Plattform entwickeln

Gestalten, testen und veröffentlichen Sie Ihren retail Chatbot direkt im intuitiven Dashboard – ganz ohne Programmierung.

Create Agent

Mit der API entwickeln

Integrieren Sie den Chatbot in Ihre eigenen Anwendungen mit unserer entwicklerfreundlichen REST API und den SDKs.

Create Agent APIs

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Die realistischste Voice-AI-Plattform