Thoughtly、ElevenLabsを活用してAIコールセンターを構築

The future of calling

Thoughtly offers an out of the box solution for deploying AI sales & support agents. With a workflow builder that supports appointment scheduling, lead qualification, and call routing, combined with AI agents voiced by ElevenLabs, businesses can quickly get up and running automating inbound and outbound phone calls.

Back in July of 2023, Torrey and Casey, co-founders of Thoughtly, started working on the AI agent workflow builder that would one day become Thoughtly. Although no low-latency, “turbo” voice models existed at the time, they knew that it was only a matter of time before it was generally available. In October, ElevenLabs released their turbo model, making real-time phone calls possible through the Thoughtly platform. After integrating with our API, they had hyperrealistic, human-like AI agents capable of making inbound and outbound phone calls for businesses across the globe. 

Thoughtly agents are part of the team

For many of Thoughtly's customers, their AI agent is seen as an extension of their team. The agent's human-like voice makes it easy to personify as a fellow team member. Their customer’s account executives appreciate receiving new leads from their top-of-the-funnel AI call rep, who takes their calls and schedules demos. This allows their human counterparts to focus more on closing deals rather than lead generation and scheduling. As one member of their sales team remarked, "I love Tessa because she never sleeps!"

Another Thoughtly customer runs a home service company in the Bay Area. He created an agent in Thoughtly to help schedule appointments and manage billing inquiries. After a few weeks, customers would call him and ask “Hi, can I speak to Gabriel please?” – he kept wondering to himself, “Who is this Gabriel guy?” Eventually, he remembered. “Gabriel” is the name of the AI agent that takes his phone calls on Thoughtly. His voice is so realistic that customers thought Gabriel was a real employee.

A voice for everyone

For global customers, getting dialects and accents correct is a critical part of the product offering. Using the ElevenLabs voice library, Thoughtly has been able to support customers who need Latin-American Spanish, European Spanish, European French, Canadian French, and regional American accents. 

AI agents at scale

Businesses automate millions of calls using Thoughtly’s AI agents, all of which are powered by ElevenLabs voices. With an average handle time of 50 seconds, callers are getting answers, booking appointments, and converting quicker than ever before– an impact that wouldn’t be possible without the underlying voice model from ElevenLabs.

“When customers start using Thoughtly to build their AI call center, one of their first questions is: ‘How do your phone agents sound so realistic?’ Unlike many AI voice models that fall into the uncanny valley, ElevenLabs consistently pushes the boundaries, achieving hyperrealistic, human-like voices that create the genuine impression of speaking with a real person over the phone.” - Torrey Leonard, Founder of Thoughtly 

About Thoughtly

Thoughtly helps businesses deploy human-like AI voice agents in minutes - no technical expertise required. From Customer Service to Sales and Marketing, Thoughtly agents handle inbound and outbound customer calls and come pre-skilled to intake new clients, book appointments, follow up on leads, and much more. Businesses across every industry are transforming their operations with happier customers, zero call wait times, and 24/7 around-the-clock support.