Skip to content
Log inSign up
Contact salesGo to app
ElevenAgents
  • Chatbot
    • /
  • Retail

AI Chatbot for Retail. 24/7 Support, Personalization and Higher Conversions

Handle order tracking, returns, product discovery, and post-purchase support - 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

Create a chatbotTalk to sales

Hey there! How can I...

Call Agent
Get a call
  • aston_martin_f1
  • stripe
  • yoto
  • dudeperfect
  • huberman
  • yestheory

Introducing AI chatbots for retail by ElevenAgents

Your always-on retail assistant, built to convert and resolve

Deploy conversational AI agents across your storefront, app, and messaging channels. Answering questions, tracking orders, and guiding shoppers from discovery to checkout.

Resolve more, spend less

Automate order status, returns, availability, and FAQs so agents focus on conversations that need a human. Fewer tickets, lower costs, faster resolution for every shopper.

Serve every shopper, every hour

Your customers shop at midnight, during flash sales, and across time zones. An always-on AI assistant answers instantly in their language. Across 70+ languages. So coverage gaps never cost you a sale.

Turn conversations into conversions

Turn browsers into buyers with guided discovery, live stock checks, and abandoned cart recovery. No agent intervention required.

Build your chatbot once and use it everywhere

Connect with your customers where they are, while still viewing every conversation from a single dashboard without jumping between channels.

Foreground

One platform for every retail workflow

Connect to your operating systems and customize your chatbot to follow your exact SOPs.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integrate seamlessly with the tools you already use

Connect your AI retail agent to Shopify, Salesforce, HubSpot, Zendesk, Twilio, Stripe, and more. Real backend integration is what separates a useful assistant from a scripted FAQ bot.

Shopify

Shopify

Transform your e-commerce platform into a voice-powered shopping assistant with real-time AI agents that scale customer interactions without scaling headcount

Salesforce

Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

Hubspot

Hubspot

Power your AI voice agents with rich CRM context for personalized, real-time customer interactions

Zendesk

Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Twilio

Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Stripe

Stripe

Enable real-time voice commerce with secure, conversational payments through your AI agents

Zapier

Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

View all

Emotionally and contextually aware retail chatbots

Emotionally expressive chatbots adapt to real customer emotion, guiding every conversation toward better outcomes even when the stakes are highest.

Natural, human-like conversations

Give your chatbot a lifelike voice in seconds. Get unprecedented control over tone so it can de-escalate, guide, and reassure customers, even under pressure.

Human hand-off

Fast, context-rich handoffs

Define escalation rules for complex cases, then hand off to humans. The complete chat history will be synced to your CCaaS, CRM, and ticketing stack for a smooth handoff.

Instant order tracking and WISMO resolution

Connect to your order management system so shoppers get real-time order status, shipping updates, and delivery estimates. No agent needed. Resolve your highest-volume query at scale.

Conversational product discovery

Guide shoppers to the right product through natural conversation. Surfacing recommendations by size, preference, budget, or use case. Cut dead-end searches and increase basket size.

Returns, refunds, and order modifications

Walk customers through your returns policy, confirm eligibility, generate return labels, and provide refund status. All connected to your OMS. Complex cases escalate with full context preserved.

Branded voice experience

Deploy a voice AI agent that sounds like your brand. Warm, energetic, or calm. Using a custom voice built to your spec. Sub-second latency and natural turn-taking make every call feel human.

Scales with your peak season

Handle Black Friday and Cyber Monday surges without hiring seasonal agents. Our cloud-native infrastructure scales instantly so every shopper gets a fast response, regardless of volume.

No-code agent configuration

Update FAQs, return windows, scripts, and escalation rules without developer involvement. Retail teams adjust agent behavior in real time as policies change. Keeping your chatbot current and on-brand.

Enterprise-grade security and infrastructure at scale

Foreground

Create your first retail chatbot

Create a chatbot

Design, test, and deploy your retail chatbot from an intuitive dashboard with no code required.

Create a chatbotTalk to sales
Create Agent

Build with the API

Integrate the chatbot into your own applications using our developer-friendly REST API and SDKs.

Get API keyRead the docs
Create Agent APIs

Frequently asked questions

Explore all the possibilities of our Chatbots

  • Hey, how can I help...

    Sales

    AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline - 24 hours a day, across every channel your team already uses.

    sales

  • Hey, how can I help...

    Saas

    AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk - available 24/7 across every channel your users prefer.

    saas

  • Hey, how can I help...

    Travel

    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support - across web, WhatsApp, and voice, in 70+ languages.

    travel

  • Hey, how can I help...

    Real estate

    Capture, qualify, and schedule serious buyers 24/7 - never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

    real estate

  • Hey, how can I help...

    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7 - without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

    property management

  • Hey, how can I help...

    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

    procurement

  • Hey, how can I help...

    Mental health

    Build voice-first mental health chatbots that support users 24/7 - with emotionally expressive voices, sub-second response times, and enterprise-grade privacy built in from the start.

    mental health

  • Hey, how can I help...

    Marketing agencies

    AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.

    marketing agencies

  • Hey, how can I help...

    It operations

    AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.

    it operations

  • Hey, how can I help...

    Insurance

    AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.

    insurance

  • Hey, how can I help...

    Hospitality

    AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

    hospitality

  • Hey, how can I help...

    Government

    Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

    government

  • Hey, how can I help...

    Healthcare

    Healthcare chatbots that handle appointment scheduling, insurance questions, symptom triage, and telehealth access - so your team can focus on care, not calls.

    healthcare

  • Hey, how can I help...

    Finance

    Finance AI chatbots that handle customer inquiries, account lookups, fraud alerts, and FP&A workflows around the clock - with the security and compliance controls your teams require.

    finance

  • Hey, how can I help...

    Enterprises

    Deploy AI chatbots that resolve customer and employee requests at enterprise scale - across every channel, integrated with your existing systems, and built to meet the compliance requirements your security team demands.

    enterprises

  • Hey, how can I help...

    Education

    Build AI chatbots for schools, colleges, and universities - personalized student support, teacher workflow automation, and admin FAQ handling, available 24/7 across every channel your institution already uses.

    education

  • Hey, how can I help...

    Construction

    Give field crews, supervisors, and project managers instant answers - from safety protocols and equipment manuals to site documents and progress updates - without stopping work to search for information.

    construction

  • Hey, how can I help...

    Business

    AI chatbots for business that handle support, qualify leads, and automate customer conversations 24/7 - without adding headcount. Deploy across your website, phone, and messaging channels in minutes.

    business

  • Hey, how can I help...

    Automotive industry

    Capture leads, book test drives, and answer inventory and financing questions around the clock - with AI agents built for car dealerships and automotive groups.

    automotive industry

The most realistic voice AI platform

Talk to salesCreate an AI agent