ElevenLabs for Travel and Hospitality
Turn more calls into bookings, keep travelers loyal through delays, and cut cost to serve, with conversational agents built on your booking data and policies, in 90+ languages.
Contact salesCapture more bookings, keep travelers loyal when plans change, and cut cost to serve with ElevenLabs.
Revenue on every call
Agents answer reservation calls at any hour, so bookings stop going to voicemail. While the guest is on the line, they can offer upgrades and add-ons.
Calm through disruption
When weather or a delay hits, agents answer every caller at once and rebook them on the spot. Your contact center stays free for the cases that need a person.
Lower cost to serve
Agents resolve routine calls about bookings, baggage, and policies end to end. Your team keeps the conversations where personal service matters most.
7M
Prime members supported, with double-digit faster resolution across 5 languages.
View story11.7M
passengers annually with access to customer support lines powered by ElevenAgents.
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Built for every part of the trip
Answer passengers on the first call, from booking to baggage, and absorb disruption spikes without adding seats.
Bookings and group travel
Books flights in one conversation, including multi-city trips and group requests.
Flight status and disruptions
Shares delays and gate changes, then rebooks misconnecting passengers during IROPS.
Baggage tracking and claims
Takes missing bag reports and gives claim updates on request.
Booking changes and refunds
Changes dates and routes, and explains the fare rules behind each option.
Loyalty and ancillaries
Sells seat upgrades, extra bags, and lounge access on routine calls, growing ancillary revenue per passenger.
Schedule change outreach
Calls passengers weeks ahead about schedule changes and rebooks them before they call in.
Capture every direct booking, day or night, lifting RevPAR while the front desk stays free for guests in the lobby.
Reservations and changes
Books and changes stays with live availability from your PMS, and offers upgrades that lift ADR.
Spa, dining, and activity bookings
Books treatments, tables, and resort activities, growing revenue beyond the room.
Special and in-stay requests
Records arrival times, takes room service orders and requests, and sends each to the right department.
Urgent and VIP escalation
Flags noise complaints, maintenance emergencies, and VIP guests to on-call staff, with room number and callback.
Group and event leads
Captures group, wedding, and event inquiries day or night, and sends each lead to your sales team in minutes.
Staff and property support
Gives housekeeping, maintenance, and front desk teams hands-free answers on room details, procedures, and systems, and opens a ticket when something needs fixing.
Turn planning conversations into bookings and handle trip changes at any hour, in every market you sell.
Booking support
Answers booking questions and moves travelers to checkout, improving look-to-book conversion.
Cancellations and changes
Handles cancellations, schedule changes, and policy questions around the clock.
Refund status
Tracks refunds from the airline or hotel and tells travelers when the money will land.
Urgent trip support
Triages travelers mid-trip and confirms next steps with a reference number.
Membership service
Answers subscription members’ questions about plans, perks, and renewals.
Supplier calls
Calls hotels and airlines on the traveler’s behalf to confirm bookings, fix name errors, and settle no-show disputes.
Keep fleet utilization high, and answer renters without a queue at the counter.
Reservations
Books rentals at live rates and answers questions on driver age, license, and deposit holds before pickup.
Pickup and return changes
Moves pickup or return locations, quotes any one-way fees, and confirms opening hours.
Protection and add-ons
Offers coverage, prepaid fuel, and car seats before pickup, growing ancillary revenue per rental.
Charges and disputes
Explains toll, fuel, and damage charges, and opens a dispute with the rental agreement attached.
Roadside assistance intake
Captures location and vehicle details and sends urgent cases to dispatch.
Late return outreach
Calls renters who are overdue, then extends the rental or confirms the drop-off, so the car is ready for its next booking.
Fill every sailing and lift net yield, with agents that support guests and travel advisors from first booking to embarkation day.
Cruise bookings
Matches guests to sailings and stateroom categories, holds the cabin, and takes the deposit in one call.
Travel advisor support
Answers trade calls on fares, availability, and group space, so advisors can book without waiting on your trade desk.
Final payment outreach
Calls guests before final payment is due, takes the balance, and keeps the cabin from auto-canceling.
Pre-cruise packages
Sells shore excursions, specialty dining, and beverage packages before embarkation, growing onboard revenue per guest.
Documents and embarkation
Answers passport, visa, and port arrival questions, and calls guests who haven’t finished online check-in.
Itinerary changes
Calls guests when weather changes a port of call, explains port fee refunds and onboard credits, and rebooks affected excursions.
Answer travelers and guests 24/7
Automate bookings, rebooking, guest requests, and rentals across voice and chat in 90+ languages.
One platform for check-ins, changes, and campaigns.
Raise containment and first-contact resolution. ElevenAgents rebooks flights, changes stays, and takes payments right inside your PSS and PMS, so every traveler leaves with the problem solved.
Raise containment and first-contact resolution. ElevenAgents rebooks flights, changes stays, and takes payments right inside your PSS and PMS, so every traveler leaves with the problem solved.
Run our voices and transcription beneath your in-house agents and IVR - the same models, on your architecture.
Localize search, image, and video ads into 90+ languages for every route launch and seasonal sale. Dubbed video keeps the original speaker’s voice, tone, and pacing in every market you serve.
Built to run inside travel operations
Native and custom integrations
Agents call your PSS, PMS, and booking engine through webhook tools and MCP servers, and connect over SIP trunking or native integrations with Genesys, Five9, Twilio, Salesforce, and Zendesk.
Conversational orchestration
Dedicated turn-detection and interruption models run alongside 80 ms transcription, and voice activity detection filters airport and lobby noise, so agents respond in under a second.
90+ languages
Agents run on Eleven v4 across 90+ languages. When a caller switches languages, the language detection tool changes the agent’s output mid-call, with no transfer to another queue.
Data security and compliance
ElevenLabs holds SOC 2 Type 2, ISO 27001, and PCI DSS v4.0.1 certifications and is GDPR compliant. Data is encrypted in transit and at rest, with role-based access and audit logs.
Guardrails and oversight
Scoped tool permissions and guardrails set what each agent can read, write, and say, from refund thresholds to fare-rule language. Spotlight lets QA teams verify policy adherence on every call.
Hands-on deployment partnership
Forward-deployed engineers scope integrations, build tool calls against your systems, and run simulated calls on your real call types, then gate go-live on the criteria you set.
