EU Digital Services Act (DSA)
Overview
This page describes ElevenLabs’ reporting channels, content moderation standards, user notification and redress, points of contact, privacy alignment, and transparency reporting required by the EU Digital Services Act (“DSA”).
Reporting Illegal Content
Anyone can notify us of allegedly illegal content using our online reporting form. The form is accessible without login and is designed to be easy to use. We review reports in line with our legal obligations. Where required by law, we may notify competent authorities.
Content Moderation Standards
We assess reported content and accounts under applicable law and our contractual terms, including our Terms of Service and Prohibited Use Policy. We may use automated tools and human review to support moderation.
Notifications and Redress
If we restrict access to content or take action on an account, the affected user will receive a notice stating the reason for the action, the legal or contractual basis, and how to seek redress. Users may submit an internal complaint through their account. Information about out-of-court dispute settlement options will be provided where applicable.
Points of Contact
Authorities point of contact (pursuant to Article 11 of the DSA): legal@elevenlabs.io
User point of contact (pursuant to Article 12 of the DSA): via our webform or via legal@elevenlabs.io We accept communications in English.
Privacy and Data Protection
We process personal data related to reports, moderation, and complaints in accordance with GDPR and our Privacy Policy, for purposes including compliance with legal obligations and maintaining service integrity. We retain information only as necessary for these purposes and as required by law.
Transparency Reporting
We publish transparency reports in accordance with the requirements of the DSA, including information on content moderation and the average number of monthly active recipients in the EU.
EU Representative
For the purposes of Art 13 of the DSA, Eleven Labs Inc. has appointed its Polish subsidiary, Eleven Labs sp. Zoo as its DSA representative. Our representative can be contacted at the following address and email:
Hotel Europejski Offices, ul. Tokarzewskiego 1/11, 00-071 Warsaw, Poland; and legal@elevenlabs.io.