ElevenLabs for Retail & E-commerce
Recover revenue lost to friction, cut wait times at peak, and answer every shopper in your brand's voice - one agent across every channel - phone, web chat, SMS, and WhatsApp.
Contact salesTurn every interaction into revenue, loyalty, and margin
Revenue and lifetime value
Answer every shopper and partner, 24/7 in 90+ languages. Order status, returns and cancellations get the right resolution, turning friction into recovered revenue.
Brand trust and experience
Design or clone your brand's voice and put it to work helping shoppers discover what to buy next - recommending, delighting, and building affinity tuned to how they feel across voice and chat.
Efficiency and peak readiness
Absorb peak volume without seasonal hiring, cut the cost of every contact, and free your team to handle only what needs human escalation.
81%
of dropped-off riders reactivated by outbound agents
View story35%
conversion lift for car sales assisted by ElevenAgents
View story90%
of support inquiries resolved automatically
View storyHear it from the retailers moving first
View storyImproving courier operations with ElevenAgents
81% of riders reached, 30% back in seven days.
Built for every type of retailer
From fit advice to the return call, agents grow baskets, keep orders, and speak in the voice you designed.
Returns and cancellations
Turn the return into an exchange - and the exchange into a bigger basket.
Where is my order
Answer delivery status instantly across phone, chat, and WhatsApp.
Warranty and protection plans
Explain coverage, answers claims questions, and renews the plan.
Fit and style advice
Guide shoppers to the right size and product before they buy.
Branded ad localization
Produce localized campaigns and creative assets for every market.
Role-play coaching
Train store associates through realistic practice conversations at scale.
Support buyers, recruit couriers, and win back sellers - both sides of your marketplace, in every language.
Buyer support
Resolve routine support inquiries in every market's language.
Courier and driver support
Answer payout, delivery, and scheduling questions on first contact.
Seller recruitment
Outbound and qualify suppliers, then guide them through onboarding checks to get suppliers live in days.
Partner support
Fix listing, payout, and activation issues for the supply side.
Lead qualification
Call leads back in minutes and qualify them before handoff.
Winback and reactivation
Re-engage dormant couriers, sellers, and lapsed customers with context.
Agents protect the replenishment habit at every step - swapping out-of-stock items, resolving delivery issues, and keeping the reorder on track.
Voice and in-app ordering
Build the basket, handles substitutions, and completes checkout by voice.
Delivery issue resolution
Fix the missed or wrong delivery in one contact, in any language.
Refund journeys
Check eligibility against your policy and processes refunds end to end.
Replenishment reminders
Turn the weekly reorder into a one-minute spoken conversation.
Courier and merchant support
Support both sides of delivery around the clock, at peak volume.
Peak surge coverage
Absorb holiday and promotion spikes without adding seasonal headcount.
Every missed call is a missed sale. Agents answer every lead and booking call and schedule it in your systems.
Instant lead callback
Calls every web lead back in minutes, qualifies it live, and routes to the right rep before intent cools.
Appointment booking
Book test drives, fittings, and services directly into your calendar.
Missed call capture
Answer the booking calls your stores miss and capture the revenue.
Document collection
Collect financing and trade-in documents before the appointment.
After-sales service
books the next appointment, sends reminders, and reschedules without hold time.
Service reactivation
Call lapsed customers when the next service or visit is due.
Answer every shopper, seller, and courier 24/7
Conversational agents resolve every query type in the channel shoppers choose - phone, web chat, in-app, SMS, and WhatsApp.
One platform for calls, claims, and communications
Deliver better customer interactions with agents that answer, take action in your systems, call customers back, and complete operational workflows end to end.
Deliver better customer interactions with agents that answer, take action in your systems, call customers back, and complete operational workflows end to end.
Add voice your existing text agents using our Speech Engine API.
Turns calls, interviews, and notes into accurate, auditable text using our leading transcription model, Scribe
Deterministic workflows, configurable guardrails, and simulations that run thousands of test conversations before launch - so you can go live with confidence.
ElevenAgents Spotlight assesses every conversation - QA scorecards, audit trails, and reasoning summaries for every action.
AI you can trust with your brand
Integrate with existing systems
Agents deploy into the commerce, OMS, helpdesk, and contact center systems you already run - taking real actions, from order lookups to refunds.
Data security and compliance
20+ certifications including SOC 2, PCI DSS, and GDPR, with EU residency and Zero Retention Mode - no training on your data, insurable via AIUC-1.
Policy adherence and escalation
Agents follow your returns and refund policies step by step. Anything high-risk routes to your team, with full context carried over.
Deep partnership
Forward deployed engineers partner with you to scope the highest ROI initial use cases, co-building your agents alongside you to accelerate your time to results.
Empathetic, natural voices
On the late order, the return, the cancellation - agents hear frustration and adapt tone, with the patience your best associates would give.
Developer flexibility
Start at the layer you prefer - creating new agents on ElevenAgents, adding voice to an existing chatbot using Speech Engine, or building from the ground up using our APIs directly.
