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AI agents for retail and e-commerce

From product recommendations and cart recovery to order support and returns, our PCI DSS-certified AI agents drive better customer experiences and higher LTV without adding headcount.

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Introducing ElevenAgents for retail

Making online shopping more human

Omnichannel agents span the full shopping journey - helping your team deliver more sales and better support.

Drive conversion

On-site shopping agents recommend products, answer sizing questions, and recover abandoned carts in real time - delivering the same service online as your best store.

Grow LTV and reach

Better experiences mean more repeat purchases, stronger reviews, and higher referral rates - signals that AI recommendation engines now surface to millions of new shoppers.

Reduce costs

Automate high-volume workflows like order status, returns, and FAQs - freeing your team to focus on complex issues while cutting average handle time and repeat contacts.

Conversational agents for every retail workflow

Deploy agents tailored to your product catalog, customer base, and fulfillment model - no matter how specific the workflow.

ShopBot

I need a hiking backpack for weekend trips but I'm not sure what size to get.

Let me help you find the right backpack size.

Results ready

Surface relevant products based on browsing history, preferences, and real-time inventory - guiding shoppers from discovery to purchase across voice, chat, email and WhatsApp.

Surface relevant products based on browsing history, preferences, and real-time inventory - guiding shoppers from discovery to purchase across voice, chat, email and WhatsApp.

Maya

I need to change my delivery address for order #RT-4871 before it ships.

Order found

Your order is still in processing, so I can update the address. What's the new delivery address?

Handle order modifications, shipment status checks, and delivery updates in real time - synced to your commerce platform and fulfillment systems.

Walk customers through return eligibility, generate labels, process exchanges, and confirm refund timelines - integrating with your CRM, helpdesk and inventory systems to fetch accurate data and take action.

Onboard new sellers, verify restaurant or store opening hours, reach out to riders, and run partner growth campaigns - scaling marketplace operations without scaling headcount.

QR-triggered agents provide product details, stock checks, and checkout links so small stores deliver expert service without extra staff.

Collect structured satisfaction data, prompt product reviews, and flag at-risk customers for follow-up - turning every post-purchase interaction into signal.

Hours of conversations every month

One platform for every retail workflow

Connect to your commerce stack and deploy across all voice and digital channels - all from one platform.

Knowledge base UIKnowledge base
Integrations UIIntegrations
Workflows UIWorkflows

Built for the shopping moments that matter most

Serving marketplaces, specialty brands, and every retailer in between with ElevenAgents.

Marketplaces and delivery platforms

Resolve buyer order issues, onboard sellers, and streamline courier operations with conversational agents that can take action in your systems.

Electronics, home, and general retail

Handle high-volume product inquiries, warranty claims, and guide digital shoppers just like you would if they were in store.

Automotive, luxury, and specialty retail

Help shoppers through high-touch purchases - from test drive booking and financing questions to product consultations and personalized follow-up.

Emotionally aware voice agents for retail

Emotionally expressive conversational agents adapt to real shopper emotion - connecting with every customer the way your best human operators would, because every interaction shapes how they remember you.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones your customers trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses - so conversations flow naturally.

Multilingual support

Support shoppers in 70+ languages with consistent tone and clarity - so language is never a barrier to purchase.

Enterprise-grade security and infrastructure at scale

Enterprise data protection developers

SOC 2, ISO27001, PCI DSS Level 1, and GDPR compliance and end to end data encryption ensure data stays safe. Regional Data Residency and Zero Retention modes are available for stricter data control.

SOC 2, ISO27001, PCI DSS Level 1, and GDPR compliance and end to end data encryption ensure data stays safe. Regional Data Residency and Zero Retention modes are available for stricter data control.

Permissions

Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.

Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.

Get started with ElevenAgents for retail

Launch on the web with no code

We create shopping agents from your catalog and SOPs, deploy to chat or voice in minutes.

Create Agent

Build with APIs

Use our APIs to embed agents in checkout, POS, CRM via our APIs - hooks send confirmations, update order status, and record audits.

Create Agent APIs

Frequently asked questions

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