I need a hiking backpack for weekend trips but I'm not sure what size to get.
AI agents for retail and e-commerce
From product recommendations and cart recovery to order support and returns, our PCI DSS-certified AI agents drive better customer experiences and higher LTV without adding headcount.
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Introducing ElevenAgents for retail
Making online shopping more human
Omnichannel agents span the full shopping journey - helping your team deliver more sales and better support.
Drive conversion
On-site shopping agents recommend products, answer sizing questions, and recover abandoned carts in real time - delivering the same service online as your best store.
Grow LTV and reach
Better experiences mean more repeat purchases, stronger reviews, and higher referral rates - signals that AI recommendation engines now surface to millions of new shoppers.
Reduce costs
Automate high-volume workflows like order status, returns, and FAQs - freeing your team to focus on complex issues while cutting average handle time and repeat contacts.
Conversational agents for every retail workflow
Deploy agents tailored to your product catalog, customer base, and fulfillment model - no matter how specific the workflow.
ShopBot
Surface relevant products based on browsing history, preferences, and real-time inventory - guiding shoppers from discovery to purchase across voice, chat, email and WhatsApp.
Surface relevant products based on browsing history, preferences, and real-time inventory - guiding shoppers from discovery to purchase across voice, chat, email and WhatsApp.
Maya
Handle order modifications, shipment status checks, and delivery updates in real time - synced to your commerce platform and fulfillment systems.
Walk customers through return eligibility, generate labels, process exchanges, and confirm refund timelines - integrating with your CRM, helpdesk and inventory systems to fetch accurate data and take action.
Onboard new sellers, verify restaurant or store opening hours, reach out to riders, and run partner growth campaigns - scaling marketplace operations without scaling headcount.
QR-triggered agents provide product details, stock checks, and checkout links so small stores deliver expert service without extra staff.
Collect structured satisfaction data, prompt product reviews, and flag at-risk customers for follow-up - turning every post-purchase interaction into signal.
Hours of conversations every month
One platform for every retail workflow
Connect to your commerce stack and deploy across all voice and digital channels - all from one platform.
One brain across channels
Design once, deploy everywhere including chat, phone, email and WhatsApp.
Tightly integrated
Connect your OMS, CRM, and helpdesk for record sync and human handoffs.
Workflows and guardrails
Protect high-risk data by scoping agent access and defining agent rules.
Built for the shopping moments that matter most
Serving marketplaces, specialty brands, and every retailer in between with ElevenAgents.
Marketplaces and delivery platforms
Resolve buyer order issues, onboard sellers, and streamline courier operations with conversational agents that can take action in your systems.
Electronics, home, and general retail
Handle high-volume product inquiries, warranty claims, and guide digital shoppers just like you would if they were in store.
Automotive, luxury, and specialty retail
Help shoppers through high-touch purchases - from test drive booking and financing questions to product consultations and personalized follow-up.
Emotionally aware voice agents for retail
Emotionally expressive conversational agents adapt to real shopper emotion - connecting with every customer the way your best human operators would, because every interaction shapes how they remember you.
Expressive, natural voices
Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones your customers trust most.
Sub-second latency
Natural, real-time voice interactions without awkward pauses - so conversations flow naturally.
Multilingual support
Support shoppers in 70+ languages with consistent tone and clarity - so language is never a barrier to purchase.
Enterprise-grade security and infrastructure at scale
SOC 2, ISO27001, PCI DSS Level 1, and GDPR compliance and end to end data encryption ensure data stays safe. Regional Data Residency and Zero Retention modes are available for stricter data control.
SOC 2, ISO27001, PCI DSS Level 1, and GDPR compliance and end to end data encryption ensure data stays safe. Regional Data Residency and Zero Retention modes are available for stricter data control.
Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.
Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.
Get started with ElevenAgents for retail
Launch on the web with no code
We create shopping agents from your catalog and SOPs, deploy to chat or voice in minutes.
Build with APIs
Use our APIs to embed agents in checkout, POS, CRM via our APIs - hooks send confirmations, update order status, and record audits.
Frequently asked questions
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Lead QualificationLead Qualification
Launch natural, human-sounding agents in 32 languages that engage, screen, and route prospects in real time - cutting speed-to-lead to seconds.
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Agents IntegrationsAgents Integrations
Get rid of repetitive code. We've built over 400 pre-configured integrations to help you connect your conversational AI voice agent to all types of systems.
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Conversational AIConversational AI
Deploy natural, expressive conversations in minutes. ElevenLabs delivers sub-100 ms latency, 32+ languages, and enterprise-grade security. Power dialogue that feels real, across voice and chat.
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Voice AI & Automated Call Handling for Legal PracticesVoice AI & Automated Call Handling for Legal Practices
Deliver 24/7 call handling, lead capture, and client intake for your firm with natural, human-sounding AI receptionists.
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Bilingual & Multilingual Legal Answering ServiceBilingual & Multilingual Legal Answering Service
Provide 24/7 bilingual and multilingual legal answering that sounds human, captures every lead, and delivers compliant client intake at scale.
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24/7 & After-Hours Answering Service (Property & Real-Estate)24/7 & After-Hours Answering Service (Property & Real-Estate)
Handle tenant calls, leads, and emergencies around the clock with AI-powered property management answering services
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Automated & AI-Powered Medical Answering ServiceAutomated & AI-Powered Medical Answering Service
Deliver 24/7 patient support with AI-powered voice agents that schedule, triage, and respond instantly – improving care quality while reducing staffing costs.
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Voice or Chat-to-Call: Conversational AI for Phone ExperiencesVoice or Chat-to-Call: Conversational AI for Phone Experiences
Human-like caller AI that answers, assists, and acts — in real time, across every phone experience.
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After-Hours & 24/7 Answering Service for LawyersAfter-Hours & 24/7 Answering Service for Lawyers
Never miss a client call again with a 24/7 answering service for law firms that’s fast, compliant, and always on
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Clinic, Practice & Medical Office Answering ServiceClinic, Practice & Medical Office Answering Service
Deliver 24/7 patient support, automate scheduling, and ensure HIPAA-compliant communication with natural, human-sounding voice agents.
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restaurantsRestaurants AI answering service
Try our restaurants AI answering service with a demo host assistant you can call to hear real example conversations for reservations, takeout, hours, and directions. The AI receptionist keeps things warm and efficient, confirms key details, and takes clear messages for staff follow-up when needed.
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saasSaas Chatbots
AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.