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ElevenAgents

Automated medical answering service for always-on patient care

Deliver 24/7 patient support with AI-powered voice agents that schedule, triage, and respond instantly – improving care quality while reducing staffing costs.

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Introducing our AI medical answering service

Better patient outcomes, lower cost to serve

Omnichannel agents span the full care journey. Helping your team deliver better patient experience at lower cost, without compromising on compliance or care quality.

Improve patient satisfaction

AI-powered agents greet patients at any hour, respond naturally to questions about appointments, prescriptions, or billing, and resolve calls without hold times or transfers.

Reduce cost to serve

Automate routine inbound calls and after-hours requests. Freeing administrative staff to focus on higher-value work and reducing cost per call across your practice.

Meet healthcare compliance requirements

HIPAA and HDS certified, with zero retention mode, VPC deployment, and end-to-end encryption. So PHI never needs to leave your infrastructure.

Conversational agents for every healthcare setting

Deploy agents tailored to your practice type, patient population, and care environment. No matter how specific the workflow.

MediCare AI

I need to schedule my annual checkup

found slots

Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling. Integrated with your EHR and practice management system.

Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling. Integrated with your EHR and practice management system.

HealthGuard AI

Does my plan cover physical therapy?

verified

Automate benefits inquiries, eligibility verification, enrollment support, and outbound member engagement. Scaling seamlessly around enrollment peaks.

Manage prescription refills, order status, prior authorization follow-ups, and medication reminders synced directly to pharmacy systems.

Coordinate scheduling across departments, handle high-volume inbound calls, and route patients to the right service line. Connected to your hospital information system.

Automate appointment confirmations, insurance pre-checks, treatment follow-ups, and recall reminders. Reducing front-desk call volume and no-shows.

Conduct structured wellness check-ins, medication adherence calls, and care plan follow-ups. Supporting continuity for aging and post-acute populations.

Hours of conversations every month

One platform for every healthcare workflow

Connect to your operating systems and deploy across all voice and digital channels. All from one platform.

Knowledge base UIKnowledge base
Integrations UIIntegrations
Workflows UIWorkflows

Built for the patient journeys that matter most

Reduce missed calls, manual triage burden, and after-hours coverage gaps with ElevenAgents.

Inbound intake and triage

Capture patient details, classify urgency, and route critical cases to on-call staff. With every call documented and synced to your system in real time.

Scheduling and follow-up

Automate appointment bookings, confirmations, reminders, and post-visit follow-ups. Integrated with your EHR to reduce no-shows and front-desk workload.

After-hours and overflow coverage

Handle every patient call outside business hours in the patient's preferred language. So no call goes unanswered, even during peak demand or staff shortages.

Emotionally aware voice agents for healthcare

Emotionally expressive conversational agents adapt to real patient emotion. Guiding every conversation toward better care, even when the stakes are highest.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones patients trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses. So conversations flow naturally.

Multilingual support

Support patients in 70+ languages with consistent tone and clarity. So language is never a barrier to care.

Enterprise-grade security and infrastructure at scale

Enterprise data protection developers

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Permissions

Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.

Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.

Get started with AI-powered medical answering today

Build your agent in minutes

Set triage rules, connect your EHR, and go live. No engineering support needed.

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Integrate via API or SDK

Embed AI-powered medical answering into your telephony, EHR, or patient portal using our APIs and SDKs.

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Frequently asked questions

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