Is the automated medical answering service HIPAA compliant?

Yes. ElevenLabs’ platform is fully HIPAA and HITECH compliant, with encryption, audit trails, and optional zero-data-retention for strict privacy control.

Can it integrate with my EHR or practice management system?

Yes. Our agents connect to leading systems like Epic, Cerner, and Athenahealth via secure APIs to read and update appointments, patient notes, and call logs.

How does the AI differentiate between urgent and routine calls?

The voice agent uses intent recognition and sentiment analysis to determine urgency. Emergency or high-priority calls are automatically escalated to on-call clinicians or routed per your triage policy.

What languages does it support?

Agents can detect and switch between 72+ languages in real time, making it ideal for multilingual practices or global telehealth providers.

How quickly can we deploy?

Most healthcare organizations go live within two weeks. ElevenLabs provides guided setup, compliance validation, and full integration support.

Automated medical answering service for always-on patient care

Deliver 24/7 patient support with AI-powered voice agents that schedule, triage, and respond instantly – improving care quality while reducing staffing costs.

Talk to Sales Create your agent

Call Agent

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Introducing our AI medical answering service

Better patient outcomes, lower cost to serve

Omnichannel agents span the full care journey. Helping your team deliver better patient experience at lower cost, without compromising on compliance or care quality.

Improve patient satisfaction

AI-powered agents greet patients at any hour, respond naturally to questions about appointments, prescriptions, or billing, and resolve calls without hold times or transfers.

Reduce cost to serve

Automate routine inbound calls and after-hours requests. Freeing administrative staff to focus on higher-value work and reducing cost per call across your practice.

Meet healthcare compliance requirements

HIPAA and HDS certified, with zero retention mode, VPC deployment, and end-to-end encryption. So PHI never needs to leave your infrastructure.

Conversational agents for every healthcare setting

Deploy agents tailored to your practice type, patient population, and care environment. No matter how specific the workflow.

MediCare AI

I need to schedule my annual checkup

found slots

Hours of conversations every month

0,000,000

Hours of conversations every month

One platform for every healthcare workflow

Connect to your operating systems and deploy across all voice and digital channels. All from one platform.

One brain across channels

Design once, deploy everywhere including chat, phone, email and WhatsApp.

Tightly integrated

Connect your CCaaS, ticketing and CRM for record sync and human handoffs.

Deterministic workflows

Protect high-risk data by gating agent access with deterministic steps.

Built for the patient journeys that matter most

Reduce missed calls, manual triage burden, and after-hours coverage gaps with ElevenAgents.

Inbound intake and triage

Capture patient details, classify urgency, and route critical cases to on-call staff. With every call documented and synced to your system in real time.

Scheduling and follow-up

Automate appointment bookings, confirmations, reminders, and post-visit follow-ups. Integrated with your EHR to reduce no-shows and front-desk workload.

After-hours and overflow coverage

Handle every patient call outside business hours in the patient's preferred language. So no call goes unanswered, even during peak demand or staff shortages.

Emotionally aware voice agents for healthcare

Emotionally expressive conversational agents adapt to real patient emotion. Guiding every conversation toward better care, even when the stakes are highest.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones patients trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses. So conversations flow naturally.

Multilingual support

Support patients in 70+ languages with consistent tone and clarity. So language is never a barrier to care.

Enterprise-grade security and infrastructure at scale

Get started with AI-powered medical answering today

Build your agent in minutes

Set triage rules, connect your EHR, and go live. No engineering support needed.

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Integrate via API or SDK

Embed AI-powered medical answering into your telephony, EHR, or patient portal using our APIs and SDKs.

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Automated medical answering service for always-on patient care

Better patient outcomes, lower cost to serve

Improve patient satisfaction

Reduce cost to serve

Meet healthcare compliance requirements

Conversational agents for every healthcare setting

Medical clinics and practices

Health insurance and payers

Pharmacies and prescription management

Health systems and hospitals

Dental and orthodontic practices

Hours of conversations every month

Hours of conversations every month

One platform for every healthcare workflow

Built for the patient journeys that matter most

Inbound intake and triage

Scheduling and follow-up

After-hours and overflow coverage

Emotionally aware voice agents for healthcare

Expressive, natural voices

Sub-second latency

Multilingual support

Enterprise-grade security and infrastructure at scale

Enterprise-level data protection

Granular team permissions

Elevated support and custom deployments

Get started with AI-powered medical answering today

Build your agent in minutes

Integrate via API or SDK

Frequently asked questions

Is the automated medical answering service HIPAA compliant?

Can it integrate with my EHR or practice management system?

How does the AI differentiate between urgent and routine calls?

What languages does it support?

How quickly can we deploy?

Agent Assist & Call Monitoring

AI Appointment-Setting & Scheduling Assistants

Property-Management Answering Service & AI Call Center

Plumbing & Trades Answering Service (Voice AI)

Voice AI Customer-Service & Contact-Center Agents

Voice AI Sales & SDR Agents

24/7 & After-Hours AI Phone Answering

AI-Powered Customer Support & Help Desk

Small-Business Virtual Reception & Answering

AI Agent-Assist for Sales Calls

Consultants AI answering service

Travel Chatbots

Hours of conversations every month