Webinars

ElevenLabs 코리아 웨비나 시리즈 - ElevenAgent 최신 업데이트와 Snow Corp의 실제 활용 사례 공유

말의 내용이 아니라, 감정과 맥락을 읽는 Voice Agent 많은 기업들이 Voice AI를 도입하면서도 같은 고민을 합니다. "왜 우리 AI는 고객이 화났을 때도 똑같은 톤으로 말할까?" "자연스럽게 대화하는 AI, 정말 만들 수 있을까?" ElevenLabs가 그 질문에 답합니다. ElevenAgents Expressive Mode 감정 신호와 발화 패턴을 실시간으로 감지해, 말의 타이밍·톤·템포까지 조절하는 차세대 Voice Agent입니다. 단순한 TTS 업그레이드가 아닌, 고객이 어떻게 말하는지를 이해하고 반응하는 대화 AI, 이번 웨비나에서 공개합니다. Contents ① ElevenAgent Expressive Mode 공개 — 어떤 기술이고, 기존 Voice Agent와 무엇이 다른지 ② 라이브 데모 - ElevenAgent가 고객의 불만·긴급·혼란 상황을 AI가 실시간으로 처리하는 장면 ③ 고객사례 (Snow) - Snow에 대한 간단한 소개 및 ElevenLabs 도입 배경, 그리고 활용 사례에 대하여 Snow의 AI Solution Team Lead이신 김희준 팀장님께서 공유 해주실 예정입니다. 이런 분이라면, 꼭 참석해 보세요 고객 응대를 자동화하고 싶지만, "AI 같다"는 인상이 걱정되는 분 Voice Bot을 운영 중인데 CSAT가 기대에 못 미치는 분 경쟁사보다 한 발 앞선 CX 전략을 고민하는 분 Voice AI 도입을 검토 중이고, 실제 사례가 궁금한 분 많은 관심 부탁 드립니다.

How Midland, Texas Built a 24/7 Multilingual Citizen Concierge

Live Workshop: Build a Full Marketing Campaign with AI

Most content teams are stretched thin — more channels to fill, higher quality bars, and the same size team. The answer isn't more headcount. It's a smarter production workflow. In this live building session, we'll show you exactly how to build a full multi-format content campaign from scratch using ElevenLabs — including a live walkthrough of Flows, our newly launched campaign automation tool. You'll leave with a repeatable system you can take back to your team the same day. What you'll learn: - How to turn one piece of content into a full campaign — voiceovers, clips, localised versions — in minutes - How to build a production workflow that scales without scaling your team - How to use Flows to automate the repetitive parts of content creation so you can focus on the creative - What an end-to-end 11x content pipeline actually looks like — built live, in real time - How to give your content a consistent sonic identity using Music Finetuning — and how to source commercially cleared, remixable tracks from the ElevenLabs Music Marketplace

Live Workshop: Building an AI SDR in 45 Minutes

AI SDRs are one of the highest-leverage investments a GTM team can make right now, but most teams don't know where to start. In this hands-on workshop, we'll show you exactly how to build one using ElevenLabs Agents. You'll see a live build from scratch, learn what enterprise teams are doing in production, and walk away with a clear path to cutting time-to-contact and freeing your reps to focus on closing. ElevenLabs powers human-sounding AI agents for voice and chat - used by enterprises like Deliveroo, Revolut, and Cisco. What we'll cover: - What to think through before you build - A live end-to-end walkthrough - Common pitfalls and how to avoid them - Real enterprise AI SDR deployments in production

How to Introduce AI Voice Agents Whilst Keeping the Human Touch

Voice automation is evolving quickly, and many contact centres are now exploring how AI-powered voice agents can help manage demand, improve availability, and reduce pressure on live agents. But introducing this technology raises important questions around customer trust, experience quality, and where human support should remain essential. In this webinar, we look at how contact centres can introduce AI voice agents in a way that enhances service rather than detracts from it. We’ll explore where voice agents work best, how to design handovers that feel natural, and how to ensure automation supports (rather than replaces) the human skills that matter most to customers. Attendees will gain a clearer understanding of how to deploy AI voice agents responsibly, with a focus on maintaining empathy, clarity, and customer confidence throughout the journey. Panelists: - Martin Hill-Wilson, Brainfood Consulting - Lauren Kiefer, ElevenLabs - Xander Freeman, Call Centre Helper What to Expect: - Where AI voice agents can add value without compromising the customer experience - How to decide which call types are suitable for voice automation - Designing smooth handovers between voice agents and human advisors - How to maintain trust, empathy, and clarity when using automated voice interactions - Common mistakes to avoid when introducing AI voice agents - Key considerations for rolling out voice automation in a customer-centric way

Agentes de Voz no Brasil: história de transformação de CX

O Brasil está entre os mercados mais promissores para agentes de voz, impulsionado por alto volume de atendimento, expectativa de respostas rápidas e jornadas cada vez mais omnichannel. Nesta sessão, vamos compartilhar uma história prática de transformação de CX com agentes de voz em português, mostrando o que realmente funciona do piloto à escala. Você vai ver: - Quais casos de uso geram impacto rápido em CX no Brasil - Como desenhar a jornada com handoff humano e governança - O que integrar (CRM, telefonia e dados) para operar em produçãoMétricas para provar valor: redução de tempo de atendimento, aumento de resolução, qualidade e eficiência - Demonstração ao vivo de um agente de voz em português - Resultado esperado: um playbook claro para lançar e escalar agentes de voz com foco em experiência do cliente e resultados.

The Future of Learning: How AI is Revolutionizing Education

Leading universities, EdTech companies, and corporate training programs are using AI voice to deliver personalized instruction at scale, reach global audiences instantly, and create learning experiences students actually complete. Join to see they are building AI teaching agents and accessible content that transform student outcomes — and how you can do the same. In this session, you'll learn how to: Personalize training — Live demos showing how AI voice delivers personalized support to individual learners, without adding headcount See what's actually working — Real examples from StudyLab AI, MasterClass, and Supernova on how they use AI voice to keep students engaged and coming back Reach any learner, anywhere — Turn existing course materials into audio for visually impaired students and translate content into 30+ languages in days Whether you're building K-12 apps, university programs, corporate training, or consumer platforms, you'll leave with practical strategies, real customer stories, and a clear path to getting started with ElevenLabs.

Behind the Agent: How Cars24 Automates 3+ Million Minutes of Sales Calls

Buying a car is one of the biggest financial decisions most people make. In India, where 70% of buyers are first-time owners, the phone call is where deals are won or lost. Cars24 operates 300+ retail hubs and 1,300+ contact agents across the country. To keep up with demand — and raise the bar on customer experience — they turned to AI voice agents. The results speak for themselves: 3 million+ minutes of AI-supported calls, a 45% assisted sales rate, and a 50% reduction in calling costs. All without sacrificing the quality of conversation that car buyers expect. In this webinar, we go behind the technology to hear directly from the Cars24 team about how they built, deployed, and scaled their AI voice operation — and what they learned along the way. You'll walk away with: 1. How Cars24 identified which calls to automate first — and which to keep human 2. The tech stack powering 3M+ minutes of natural, low-latency conversations 3. How they measured quality and customer satisfaction at scale 4. What's next as they expand AI across inspection, financing, and post-sale workflows

Building Voice Agents That Actually Sound Human

Imagine voice agents that are so expressive, they blur the line between AI and a human conversation - staying calm under pressure, de-escalating tense moments, and guiding customers to a clear resolution. Introducing Expressive Mode for ElevenAgents: unprecedented control over tone and delivery, so your agents can adapt to real customer emotion and respond at exactly the right moment - helping customers feel helped, not processed. Expressive Mode is powered by two upgrades built to work seamlessly together inside our vertically integrated ElevenAgents platform: Eleven v3 Conversational — our most emotionally intelligent, context-aware TTS model, optimized for real-time dialogue A new turn-taking system — better-timed responses with fewer interruptions, so conversations flow naturally Because Expressive Mode is integrated end-to-end within ElevenAgents, it can use real-time signals (emotional cues + speech patterns) to infer how something is said — not just what was said — and decide when the agent should speak, pause, or wait. The result: more human timing, especially in emotionally charged situations. In this session, we’ll show you how to use Expressive Mode to deploy emotionally expressive agents that sound on-brand, respond naturally, and adapt to real customer emotion — without increasing your per-minute cost. What you’ll learn 1. Build experiences customers actually appreciate - how expressive tone + natural timing improves trust, satisfaction, and engagement 2. See it in action - live demos of Expressive Mode handling real customer moments (frustration, urgency, confusion and even humor) 3. A practical rollout playbook - what to test, what to measure (CSAT/NPS, containment, conversion), and how to iterate fast

UK - Ukraine AI Innovation Webinar (How Ukraine Is Building the World's First Agentic State) 

ElevenLabs was featured as a guest speaker at this exclusive webinar hosted by the British Embassy Kyiv and Ukraine's Ministry of Digital Transformation, sharing how our Voice AI technology is being deployed to power public sector innovation in Ukraine. What was covered: 1. ElevenLabs' live partnership with the Ukrainian government — from the digital twin of former Deputy PM Mykhailo Fedorov to the DIA portal's new voice interface serving 23M+ users 2. Ukraine's strategy for building an Agentic State and achieving AI sovereignty 3. How voice is emerging as a critical interface for accessible, human-centered government services at national scale

Building Reliable Voice Transcription with Scribe

Accurate transcripts save time and reduce costs. Understanding your key terminology strengthens customer experiences. Automated compliance reviews scale effortlessly. And fast speech recognition makes AI agents feel seamless and natural. Join us to learn more about Scribe v2, the most accurate speech to text model, and how it can solve your transcription challenges. In this session, you'll discover how to: 1. Eliminate transcription errors on specialized terminology - Use Keyterm Prompting to ensure your product names, technical jargon, and industry terms are transcribed correctly based on context 2. Automate compliance workflows - Leverage Entity Detection to automatically flag and extract sensitive data like credit card numbers, SSNs, or medical conditions with precise timestamps 3. Power real-time AI conversations - Deploy Scribe v2 Realtime for ultra-low latency transcription that keeps your voice agents responsive and natural 4. Scale batch transcription workflows - Process customer calls, meetings, or media content with 98% accuracy and intelligent speaker diarization Whether you're in CX, compliance, media production, or building AI assistants, you'll leave with practical strategies to improve your transcription accuracy and ship faster.

Atención al Cliente con Agentes de IA en WhatsApp

¿Hablamos mucho de "implementar IA" pero pocas veces vemos un camino claro para hacerlo? Este webinar es la respuesta. Te mostraremos una forma directa y tangible de llevar la inteligencia artificial a tus operaciones de atención al cliente, con un impacto real y un ROI que puedes medir. Nos enfocaremos en el canal que tus clientes en LATAM ya usan todos los días: WhatsApp. Verás en un demo 100% práctico cómo un Agente de IA puede gestionar conversaciones completas de voz y texto, resolver casos de principio a fin y operar 24/7. En esta sesión verás cómo: 1. Implementar un agente en tu propia cuenta de WhatsApp Business, de forma rápida y sin complicar tus sistemas. 2. Gestionar casos de soporte de principio a fin, combinando voz y texto en el mismo chat. 3. Medir el impacto directo en tus operaciones 4. Unificar la inteligencia de tu soporte para que WhatsApp, web y teléfono trabajen juntos. Esta es una sesión estratégica para líderes y equipos de operaciones, producto y atención al cliente que buscan resultados concretos. Regístrate y descubre cómo pasar de la idea a la implementación.