Live Workshop: Build a patient scheduling agent

Roughly 30% of appointment scheduling happens outside normal business hours, and every missed call is a missed appointment. Phone scheduling is high-volume and repetitive, which makes it a strong first use case for a voice agent. In healthcare, a wrong slot or a misheard visit reason is a safety and compliance problem, so it has to be built carefully. Join ElevenLabs’ Nathan Pogue and John Durovsik for a live webinar where we’ll show how to build an inbound appointment scheduling agent with ElevenAgents, from verifying the patient to booking, rescheduling and canceling, with a clean handoff to staff. What we’ll cover: - How to verify patients with an EHR lookup and a one-time code before any appointment action - How to set guardrails so the agent never diagnoses, advises on treatment or dosage, or discusses billing, and hands urgent symptoms to staff - How to structure the patient journey as a workflow, from greeting to booking, transfer and close - How to test against success criteria and simulated edge cases before going live, with Zero Retention Mode We’ll also have a live Q&A at the end.