AI Chatbots

There are three main categories:

1. Rule-based chatbots map out conversations through predetermined rules and respond to specific pre-defined options or keywords. They're simple and predictable but limited.
2. Generative AI chatbots are capable of understanding context and creating new, dynamic responses that simulate natural human language.
3. AI agents, the next generation of AI-powered bots, purpose-built for CX, that seamlessly integrate into backend systems to resolve even complex issues without human intervention

ElevenLabs's chatbots are the 3rd type, allowing businesses to build complex workflows and solve real customer problems

It depends on complexity. But the ElevenAgents platform allows non technical users to setup chatbots at record speed. In a few minutes you can have your own bot customized to your business and use case. The biggest variables are usually how well-organized your existing knowledge base is and how complex are the agentic flows you want to build. The cleaner your data & clearer the SOPs, the faster the setup.

Quite a lot. Chatbots can answer customer questions, automate repetitive tasks, cut operational costs, schedule appointments, send surveys, collect leads, and transition conversations to a live human agent. They're also used in sales, when a prospect asks about pricing, features, or compatibility, the chatbot can deliver accurate answers and capture contact information for follow-up. The key benefit is freeing your human team to focus on high-value conversations rather than repetitive ones.

Yes, and that's one of the primary reasons businesses adopt them. Teams are investing in chatbots to deliver customer service at all hours, no matter what day of the week, while improving team productivity. Unlike human agents, a chatbot doesn't need breaks, doesn't call in sick, and can handle thousands of conversations simultaneously. For businesses with international customers across time zones, this is especially valuable.

Absolutely. You can configure your chatbot to handle the bulk of customer questions, then hand the conversation over to a human agent once the query is qualified or too complex. This hybrid approach is best practice. Focus the time of your team on the high value & nuance situations and let the bot handle routine questions.

ElevenLabs's chatbot platform supports live chat widgets on your website, sms, email, WhatsApp, phone calls, voice and more.