Deep Agent expands AI voice adoption in Italy with ElevenLabs’ Agents Platform

Deep Agent is improving how Italian businesses manage customer interactions by embedding ElevenLabs’ Agents Platform into their workflows. With over 60 enterprise clients and a 90%+ retention rate, the company uses AI voice agents to handle lead qualification, customer care, and outbound sales - allowing clients to scale without increasing fixed headcount.

Fast integration, immediate impact

Drawing from a B2B lead generation background, Deep Agent pivoted to offer phone-based lead qualification powered by our technology. The response from existing agency clients was immediate - demonstrations of the AI assistant generated strong interest and adoption.

The primary integration challenge was connecting to diverse client CRM systems, but the performance gains outweighed the effort. In customer care, AI agents now autonomously manage ticket creation, route calls, and handle peak volumes without compromising service quality.

Three core use cases

Deep Agent’s offering is built around three main AI voice deployments:

• Lead qualification (60%) – Instantly assessing and routing incoming leads.
• Customer care (20%) – Managing peak loads, ticketing, and seamless human handoff.
• Outbound sales (20%) – Running proactive engagement campaigns.

Results and KPIs

The measurable outcomes include:

• From 0 to 60+ enterprise clients in record time.
• Client retention rates above 90%.
• Significant reductions in telephony costs while increasing handling capacity.
• Elimination of call center overload during seasonal or promotional peaks.

“ElevenLabs hasn’t just given us a voice technology - they’ve given us the ability to reimagine how businesses communicate at scale. We’re helping companies handle 10x the volume with better quality and lower costs. The natural-sounding voices are so convincing that customers often can’t tell they’re speaking with AI until we tell them.” – Fabio Massimo Nardella, CEO, Deep Agent

Strategic partnership for the Italian market

Deep Agent emphasizes that they are not simply deploying an AI calling tool, they embed our Agents Platform deeply into each client’s operational flow. The goal is seamless, natural integration that enhances rather than replaces human interaction.

By aligning technology with business processes, Deep Agent proves that voice agents can deliver measurable growth and improved customer experience in a competitive market.

Looking to scale customer communications with Conversational AI in Italy? Get in touch here.