How do we create agents from our telecom SOPs and systems?

Upload your SOPs, run a knowledge ingestion process, and map tool calls to your OSS/BSS and CRM. We generate a configured agent you can test, tune, and deploy with no heavy engineering lift.

Can we use our own LLMs and meet data residency requirements?

Yes. ElevenAgents supports ElevenLabs-hosted LLMs and customer-hosted models. We provide options for EU data residency, zero retention modes, and enterprise compliance controls.

Will agents handle spikes during outages without degrading performance?

Agents are built for low-latency voice and high concurrency. We recommend architecture reviews for peak traffic and optional edge deployments to meet strict latency SLAs.

How are risky actions and compliance enforced?

Define deterministic workflow gates and approval steps. All agent actions are logged and auditable so you can validate compliance before and after deployment.

AI Agents for telecommunications

From inbound support and billing inquiries to technical troubleshooting, outbound retention, and network notifications, ElevenAgents automates subscriber and operations workflows without sacrificing service quality.

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Introducing ElevenAgents for telecommunications

Better subscriber outcomes, lower cost to serve

Omnichannel agents span the full service journey - helping your team deliver better CX at lower cost, without compromising on service quality.

Improve subscriber CSAT

Emotionally aware voice and chat agents resolve account issues, answer plan questions, and guide troubleshooting - across phone, web, and messaging channels.

Reduce cost to serve

Automate high-volume inquiries like billing, plan changes, and outage updates - freeing your human agents to focus on complex escalations and retention.

Drive subscriber retention

Proactive outreach for renewals, win-back campaigns, and upgrade offers turns every interaction into an opportunity to reduce churn and grow ARPU.

Conversational agents for every telecom workflow

Deploy agents tailored to your subscriber base, service tier, and operational model - no matter how specific the workflow.

Hours of conversations every month

0,000,000

Hours of conversations every month

One platform for every telecom workflow

Connect to your operating systems and deploy across all voice and digital channels - all from one platform.

One brain across channels

Design once, deploy everywhere including chat, phone, email and WhatsApp.

Tightly integrated

Connect your BSS, OSS, and CCaaS systems for record sync and human handoffs.

Workflows and guardrails

Protect sensitive subscriber data by scoping agent access and defining rules agents must follow.

Trusted by every type of telecom provider

Serving mobile operators, ISPs, and enterprise telecom providers with ElevenAgents.

Mobile operators and MVNOs

Support prepaid and postpaid subscribers across plan activations, SIM swaps, roaming inquiries, and device upgrades - synced to your subscriber management tool.

Internet and cable service providers

Handle service activations, speed tier changes, outage reporting, and technician scheduling - in the subscriber's preferred language across voice and chat.

Enterprise and B2B telecom clients

Manage SLA inquiries, circuit provisioning, bulk account changes, and dedicated support for business clients - integrated with your enterprise CRM stack.

Emotionally aware voice agents for telecom

Emotionally expressive conversational agents adapt to real subscriber emotion - guiding every conversation toward better service, even during outages and peak loads.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones subscribers trust.

Sub-second latency

Natural, real-time voice interactions without awkward pauses - so conversations flow naturally.

Multilingual support

Support subscribers in 70+ languages with consistent tone and clarity - so language is never a barrier to service.

Enterprise-grade security and infrastructure at scale

Get started with ElevenAgents for telecom

Launch on the web

We turn SOPs, playbooks & knowledge into telecom agents - no-code teams configure, test, and deploy on voice/digital.

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Deploy via API

Integrate agents into OSS/BSS, CRM, telephony via APIs/SDKs - llms.txt & guides align LLM behavior and maintenance.

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Frequently asked questions

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Lead Qualification
Launch natural, human-sounding agents in 32 languages that engage, screen, and route prospects in real time - cutting speed-to-lead to seconds.
Lead Qualification
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Customer Support
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Customer Support
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Agents Integrations
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AI Agents for telecommunications

Better subscriber outcomes, lower cost to serve

Improve subscriber CSAT

Reduce cost to serve

Drive subscriber retention

Conversational agents for every telecom workflow

Omnichannel customer support

Billing and account management

Technical troubleshooting

Outbound sales and retention

Network and service outage management

Hours of conversations every month

Hours of conversations every month

One platform for every telecom workflow

Trusted by every type of telecom provider

Mobile operators and MVNOs

Internet and cable service providers

Enterprise and B2B telecom clients

Emotionally aware voice agents for telecom

Expressive, natural voices

Sub-second latency

Multilingual support

Enterprise-grade security and infrastructure at scale

Enterprise-level data protection

Granular team permissions

Elevated support and custom deployments

Get started with ElevenAgents for telecom

Launch on the web

Deploy via API

Frequently asked questions

How do we create agents from our telecom SOPs and systems?

Can we use our own LLMs and meet data residency requirements?

Will agents handle spikes during outages without degrading performance?

How are risky actions and compliance enforced?

Lead Qualification

Customer Support

Agents Integrations

Conversational AI.

Voice AI & Automated Call Handling for Legal Practices

Bilingual & Multilingual Legal Answering Service

24/7 & After-Hours Answering Service (Property & Real-Estate)

Automated & AI-Powered Medical Answering Service

Voice or Chat-to-Call: Conversational AI for Phone Experiences

After-Hours & 24/7 Answering Service for Lawyers

Hours of conversations every month