Hi, I'm having issues with my data plan and my bill looks wrong this month.
AI Agents for telecommunications
From inbound support and billing inquiries to technical troubleshooting, outbound retention, and network notifications, ElevenAgents automates subscriber and operations workflows without sacrificing service quality.
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Introducing ElevenAgents for telecommunications
Better subscriber outcomes, lower cost to serve
Omnichannel agents span the full service journey - helping your team deliver better CX at lower cost, without compromising on service quality.
Improve subscriber CSAT
Emotionally aware voice and chat agents resolve account issues, answer plan questions, and guide troubleshooting - across phone, web, and messaging channels.
Reduce cost to serve
Automate high-volume inquiries like billing, plan changes, and outage updates - freeing your human agents to focus on complex escalations and retention.
Drive subscriber retention
Proactive outreach for renewals, win-back campaigns, and upgrade offers turns every interaction into an opportunity to reduce churn and grow ARPU.
Conversational agents for every telecom workflow
Deploy agents tailored to your subscriber base, service tier, and operational model - no matter how specific the workflow.
TelecomAssist
Resolve account inquiries, plan questions, and service issues across voice and chat in 70+ languages - with context from your BSS and CRM for faster resolution.
Resolve account inquiries, plan questions, and service issues across voice and chat in 70+ languages - with context from your BSS and CRM for faster resolution.
BillBot
Handle payment processing, plan changes, balance inquiries, and dispute resolution - synced to your billing systems in real time.
Walk subscribers through device setup, connectivity issues, and service restoration steps - escalating to field support when needed.
Run proactive campaigns for upgrades, renewals, and win-back offers - in the subscriber's preferred language.
Deliver automated outage alerts, maintenance updates, and service restoration confirmations and contain inbound call spikes - maintaining SLAs during incidents.
Hours of conversations every month
One platform for every telecom workflow
Connect to your operating systems and deploy across all voice and digital channels - all from one platform.
One brain across channels
Design once, deploy everywhere including chat, phone, email and WhatsApp.
Tightly integrated
Connect your BSS, OSS, and CCaaS systems for record sync and human handoffs.
Workflows and guardrails
Protect sensitive subscriber data by scoping agent access and defining rules agents must follow.
Trusted by every type of telecom provider
Serving mobile operators, ISPs, and enterprise telecom providers with ElevenAgents.
Mobile operators and MVNOs
Support prepaid and postpaid subscribers across plan activations, SIM swaps, roaming inquiries, and device upgrades - synced to your subscriber management tool.
Internet and cable service providers
Handle service activations, speed tier changes, outage reporting, and technician scheduling - in the subscriber's preferred language across voice and chat.
Enterprise and B2B telecom clients
Manage SLA inquiries, circuit provisioning, bulk account changes, and dedicated support for business clients - integrated with your enterprise CRM stack.
Emotionally aware voice agents for telecom
Emotionally expressive conversational agents adapt to real subscriber emotion - guiding every conversation toward better service, even during outages and peak loads.
Expressive, natural voices
Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones subscribers trust.
Sub-second latency
Natural, real-time voice interactions without awkward pauses - so conversations flow naturally.
Multilingual support
Support subscribers in 70+ languages with consistent tone and clarity - so language is never a barrier to service.
Enterprise-grade security and infrastructure at scale
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.
Our team ensures a smooth launch and keeps your operations running reliably, delivering consistent performance and peace of mind.
Get started with ElevenAgents for telecom
Launch on the web
We turn SOPs, playbooks & knowledge into telecom agents - no-code teams configure, test, and deploy on voice/digital.
Deploy via API
Integrate agents into OSS/BSS, CRM, telephony via APIs/SDKs - llms.txt & guides align LLM behavior and maintenance.
Frequently asked questions
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Automate outreach, collections, and verifications with the most advanced AI voice call app.
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HealthcareHealthcare
From inquiries and scheduling to triage, follow-up, and prescription management, our HIPAA-certified AI agents automate patient and provider workflows without sacrificing care quality.
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Trust & ReliabilityTrust & Reliability
Deploy agents with confidence. Define guardrails, protect customer data, test behavior, and monitor conversations - with layered protection at every level.
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Forward Deployed EngineersForward Deployed Engineers
Leverage the implementation expertise of ElevenLabs Forward Deployed Engineers to reduce time to deploy and turn AI initiatives into measurable business outcomes - from system design and integrations to change management, scaling and compliance.
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OutboundOutbound
Automate outreach at scale with human-sounding agents that accelerate growth, streamline operations, and stay fully compliant.
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dispatchingDispatching AI answering service
Call our dispatching AI answering service demo to experience Riley, a calm AI receptionist who captures pickup, delivery, roadside, and status details one question at a time and routes them to the right workflow. Get a clear recap, realistic next steps, and an option for warm transfer when a live dispatcher is available.
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b2bB2b Chatbots
B2B chatbots that qualify leads, route pipeline, and resolve support requests around the clock - so your revenue team focuses on the conversations that close.