ElevenLabs for Telecommunications
Gain subscribers with new AI calling services, grow ARPU with high-value add-ons, and keep them with support that resolves on the first call
Contact salesCreate new revenue opportunities, reduce churn and cut cost to serve with ElevenLabs
Higher ARPU, new offerings
Grow ARPU with net-new offerings - AI agents accessible on a wake word during live call, real-time translation, white-label AI receptionists for business customers - bundled to move subscribers up-tier.
Better service, less churn
Agents subscribers trust answer instantly, 24/7, in 90+ languages - resolving the billing, roaming, and outage calls that drive churn before customers port out.
Lower cost to serve
AI Care agents automate high-volume calls end to end, Scribe transcribes every conversation for QA and coaching, and humans keep the complex cases - cutting cost to serve, not quality.
1st
network-integrated AI call assistant, unveiled at MWC 2026
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lift in customer willingness to engage with the AI assistant
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fewer 30-day cancellations with proactive AI welcome calls
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of Mobiel AI voice data stays in the Netherlands, processed in KPN's own data centers
View storyHear it from the carriers moving first
Bringing voice AI across Europe's largest telco
Voice AI in the contact center, the Magenta app and the network itself
View storyTELUS Digital cuts early cancellations by more than 50%
Welcome calls rated 8.5/10 by new customers
KPN builds voice AI into the mobile plan
Dutch verification accuracy up from ~50% to 90%
Built for every layer of telecom
Resolve the calls that drive churn - and turn the network and your business customer base into new revenue lines.
Inbound support automation
Resolve billing, plan, and account calls end to end in every market.
Billing and bill shock
Explain the charge, fix the error, and turn a dispute into a save.
Roaming and travel
Sell the travel pass before the trip and settle disputes after it.
Save and win-back calls
Reach churning subscribers with the right offer before they port out.
White-label AI receptionist
Sell an AI receptionist to your business base - a new B2B revenue line.
In-network AI agents
Offer live translation, call summaries and in-call assistance as paid add-ons or as bundled features in premium plans
Keep service moving through outages, installs, and collections - without staffing for every spike.
Outage surge response
Answer the flood of outage calls at once, with status and credits.
Technician scheduling
Confirm, remind, and rebook technician visits to cut no-shows.
Order and install status
Tell customers where their order is before they call to ask.
Technical troubleshooting
Walk customers through fixes and escalate with full context.
Collections and payments
Turn reminders into promises to pay - and payments into reconnections.
Moves and relocations
Carry the customer's service to the new address in one call.
Run support at the margins your model demands, and sell new products to the base you already have.
Port-in and activation
Get new subscribers live on first contact - SIM, eSIM, and number port.
Plan changes and top-ups
Handle upgrades, downgrades, and top-ups without a queue.
Everyday support
Resolve the routine calls that eat margin, around the clock.
Device and eSIM support
Guide setup and swaps on any device, in the caller's language.
Win-back offers
Call lapsed subscribers with an offer worth coming back for.
Reseller catalogue
Add AI agents to what you sell - margin on top of minutes.
Embed voice that meets carrier latency budgets - and build the products your operator customers buy.
Voice for your platform
Embed lifelike voices and transcription in your CCaaS through one API, at the latency a live call needs
Agents inside your product
Ship white-label voice agents your operator customers can brand, configure and sell as their own
Outbound calling at scale
Give your customers outbound campaign calling under your own platform.
Transcription and analytics
Add call transcription and QA scoring to your platform's toolkit.
Multilingual coverage
Cover every market your operator customers serve, from one agent configuration, in 90+ languages
Agent training simulations
Train new hires against lifelike callers before their first shift.
Answer every subscriber, on every channel, 24/7
Conversational agents resolve subscriber queries in the channel that suits them - phone, web, chat, SMS, and WhatsApp.
One platform for support, the network, and new revenue
Start from telecom templates or your own SOPs. Test agents on simulated calls before any live subscriber conversation, and oversee live ones with ElevenAgents Spotlight.
Start from telecom templates or your own SOPs. Test agents on simulated calls before any live subscriber conversation, and oversee live ones with ElevenAgents Spotlight.
Turns calls, interviews, and notes into accurate, auditable text using our leading transcription model, Scribe
Run our voices and transcription beneath your in-house agents and IVR - the same models, on your architecture.
Produce and localize campaign audio and video for every market, language, and brand in your portfolio.
Each person speaks their own language and hears the other in theirs, live, in a natural voice, using Eleven Realtime Translation.
AI you can run as infrastructure
Works with your existing stack
Integrate through the Genesys Audio Connector, your CCaaS routing, and your BSS and OSS systems - agents join the stack you run today, they do not replace it.
Deployment and data residency
Run in your VPC today, with on-prem speech models in early access, regional data residency, and Zero Retention Mode - so subscriber data stays where your regulators expect it.
Latency you can measure
Every speech model in the pipeline is ours. Give us your latency budget in milliseconds and we will demonstrate against it on your telephony.
Quality in every language
Agents speak 90+ languages. We test the exact flows of each market - numbers, names, addresses - in week one, and tell you honestly where we are not there yet.
Certified and insurable
20+ certifications, the first insurable AI agents under AIUC-1, and pre-built guardrails - answers written down before your security review asks the questions.
Flexible procurement
Long-term license and alternative structures that fit capex and opex budgets, group-level agreements, and configurations that export in open formats - procurement terms built for how you prefer to buy.
