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On call for Healthcare

Shorten the wait for care, return staff to top-of-license work, and protect revenue with voice AI built to healthcare's standard for compliance and security.

Contact sales

The world’s most ambitious healthcare teams run on ElevenLabs

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Access and equity

Voice and chat agents answer on first contact, at any hour, in the languages your population speaks - so nobody waits on hold to book, refill, or check coverage.

Capacity and care

Conversational agents take the routine calls and transcription models draft the notes. The hours your team used to spend on admin now go to the people who need more time.

Trust and security

Callers hear a natural, empathetic voice and reach a person the moment one is needed. Your teams get a HIPAA-compliant service, with PHI staying where you dictate.

90%

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Of inbound calls handled end to end

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83%

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Reduction in follow-up work

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97%

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Faster time to patient contact

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Hear it from healthcare’s early adopters

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  • Woman wearing glasses speaks to the camera and gestures in a home setting.
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    Cutting patient contact time

    Reaching at-risk patients 30x faster.

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  • Man seated in an armchair speaking in a softly lit room.
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    Modernizing dental tech support

    Delivering 24/7 support in 100+ countries.

  • Older woman relaxing in an armchair and looking at her smartphone beside a side table.
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    Scaling home care operations

    Resolving 90%+ of calls without a human.

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Built for the healthcare sector

Fill the schedule, clear the front desk queue, and chase the claims your staff can’t get to.

Scheduling and reminders

Books, reschedules, and sends reminders that cut no-shows.

Billing and payments

Answers billing questions and takes patient payments

Intake and insurance verification

Collects intake details and verifies coverage before the visit.

Patient inquiries

Answers common questions about hours, locations, and services.

After-hours support

Answers after-hours calls and escalates urgent cases to on-call staff.

Claim status calls

Calls payers to check claim status, so staff don’t sit on hold.

Prescription refills

Takes refill requests and routes them for approval

Denial management

Gathers denial reasons and starts the claim rework.

Answer members in one call and scale through enrollment peaks without adding seats.

Benefits and eligibility

Confirms plan coverage and eligibility while the member is on the line.

Claims status

Gives members real-time updates on their claims.

Member services

Handles general member calls and requests end to end.

Plan and policy questions

Answers common questions about plans and coverage.

Member outreach

Reaches members proactively for renewals, screenings, and re-engagement.

Premium payments

Takes premium payments and answers billing questions.

Prior auth processing

Logs and tracks prior authorization requests.

Provider services

Handles calls from provider offices without the queue.

Support HCPs and patients with on-label answers and a full audit trail behind each one.

Sales rep training

Simulates HCP conversations so reps rehearse before the real call.

Patient support lines

Answers patient questions about therapies and programs around the clock.

Benefit verification

Verifies insurance coverage for prescribed drugs.

Medical information

Answers HCP product questions on label and routes off-label inquiries.

Adverse event intake

Captures potential adverse events in structured form and routes them to safety teams.

Trial recruitment

Answers questions and pre-screens clinical trial candidates.

Keep devices in service and clinicians trained, on the first call.

Troubleshooting

Walks users through device issues and escalates what needs a technician.

Clinical education

Trains clinicians and staff on devices without waiting for in-service.

Complaint intake

Logs product complaints and routes them to your regulatory workflow.

Field service scheduling

Books field service visits for repairs.

Order and repair status

Gives instant updates on orders and repairs in progress.

Recall outreach

Notifies customers about recalls proactively, and logs every contact.

Process refills at any hour and keep the pharmacy line free for patients.

Refill requests

Processes refill requests and syncs them to the pharmacy system

Prior auth follow-ups

Checks the status of pending prior authorizations.

Coverage verification

Confirms what a member’s plan covers before they reach the counter.

Adherence outreach

Reminds patients to take and refill their medications.

Vaccine scheduling

Books vaccine and pharmacy appointments.

Provider & payer outbound

Calls providers and payers on patients’ behalf.

Answer patients, members, and HCPs 24/7

Automate scheduling, eligibility, refills, and more across voice and chat in 70+ languages.

Clone agent
Clone agent

One platform for calls, casework, and clinical documentation

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Rescheduling call flow: verify the caller, then book directly or transfer the call.

Start from pre-built templates or build a custom agent from your own SOPs. Test agents on simulated calls before any live conversation with patients, members, or HCPs.

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Start from pre-built templates or build a custom agent from your own SOPs. Test agents on simulated calls before any live conversation with patients, members, or HCPs.

Learn more
Chat flags Metformin and 50mg Levothyroxine for renewal, asking if it’s still taken.

With Scribe v2 Medical, transcribe clinical conversations with accurate medication names and specialty terminology, structured to your note format and ready for clinicians to review and sign. 

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Power your existing agents, from telehealth to scribes to member services lines, with our voices and transcription - tuned for medical terminology, all on your architecture.

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Built to run inside healthcare

See ElevenAgents
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Integrate with existing systems

ElevenLabs agents deploy into the EHR, scheduling, claims, and contact center systems you already run, keeping records in sync and following your existing processes.

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Empathetic voices callers trust

Agents respond with sub-second latency, adapt to tone, and give callers time to finish. Choose from 10,000+ voices or create one unique to your organization.

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Data security and compliance

ElevenLabs is HIPAA compliant and HDS certified, with US and EU data residency and VPC deployment. In Zero Retention Mode, no PHI is stored on our infrastructure.

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Guardrails and oversight

Guardrails block diagnosis, treatment recommendations, and off-script claims, plus any rules you add. Spotlight gives QA teams the visibility to verify protocol adherence, with PHI protections intact.

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Hands-on deployment partnership

Our forward-deployed engineers build alongside your team from scoping through launch, integrating your systems, tuning agent behavior, and gating go-live on criteria you set.

language support

Multilingual support

Agents work in 70+ languages and can switch languages when a caller does, so every patient, member, or HCP receives the same quality of service in the language they speak.

Frequently asked questions

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