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ElevenAgents

AI agents for hospitality

From phone ordering and reservations to guest support, vendor coordination, and post-visit follow-up, our AI agents automate front-of-house and back-office workflows without sacrificing service quality.

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Introducing ElevenAgents for hospitality

Better guest experiences, lower cost to serve

Omnichannel agents span the full guest journey - helping your team deliver better service at lower cost, without compromising on experience quality.

Improve guest satisfaction

Voice and chat agents that read tone, adapt to frustration, and resolve issues across phone, kiosk, and messaging - the way your best staff would.

Reduce operational costs

Automate high-volume calls for orders, reservations, and guest inquiries - so your team can focus on in-person service and complex requests.

Capture every interaction

Stop missing calls during peak hours. AI agents handle overflow across voice, chat, and WhatsApp - turning missed calls into confirmed orders.

Conversational agents for every hospitality workflow

Deploy agents tailored to your venue type, guest profile, and service model - from a single location to thousands of sites.

AI Receptionist

Hi. Thank you for calling ElevenAgents hotel, how can we help?

Answer inbound calls, handle FAQs, route requests, and resolve guest issues across phone and chat - with context from your PMS and CRM for faster, more accurate resolution.

Answer inbound calls, handle FAQs, route requests, and resolve guest issues across phone and chat - with context from your PMS and CRM for faster, more accurate resolution.

AI Agent

Hi. What can I get for you today?

Take and modify orders over phone, kiosk, and chat with accurate speech recognition for menu items and dietary terms - integrated with your POS and order management system.

Manage new reservations, modifications, cancellations, and availability checks across voice and messaging - synced to your booking engine and property management system.

Automate outbound calls to confirm hours, verify availability, activate new partners, and collect operational data - reducing manual effort across your vendor network.

Run multilingual role-play simulations that train your team on guest interactions, service recovery, and upselling - with realistic voices, accents, and call scenarios.

Agents launched and counting

One platform for every hospitality workflow

Connect to your operating systems and deploy across all voice and digital channels - all from one platform.

Knowledge base UIKnowledge base
Integrations UIIntegrations
Workflows UIWorkflows

Trusted by every type of hospitality brand

Serving restaurants, food delivery platforms, and hotels with ElevenAgents.

Restaurants and food service

Power phone ordering, kiosk interactions, and guest support for QSRs, casual dining, and restaurant groups - in the guest's preferred language across every channel.

Food delivery and logistics

Automate vendor activation, rider support, and order-issue resolution for delivery platforms and grocery services - handling peak volumes across voice and chat.

Hotels and accommodation

Handle reservations, room service requests, and post-stay follow-up for hotel chains, vacation rentals, and property managers - connected to your PMS and CRM.

Emotionally aware voice agents for hospitality

Emotionally expressive agents adapt to real guest emotion - connecting the way your best staff would, because every interaction shapes how they remember you.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones guests trust.

Sub-second latency

Natural, real-time voice interactions without awkward pauses - so conversations flow the way they should.

Multilingual support

Support guests in 70+ languages with consistent tone and clarity - so language is never a barrier to great service.

Enterprise-grade security and infrastructure at scale

Enterprise data protection developers

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Permissions

Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.

Our team ensures a smooth launch and keeps your operations running reliably, delivering consistent performance and peace of mind.

Get started with AI agents for hospitality today

Launch agents from the web platform

Build hospitality AI from SOPs/KBs in minutes. Configure channels, integrations, guardrails in a no code UI.

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Build with APIs and SDKs

We integrate agent APIs with PMS, POS and bookings. Deploy voice via SIP or telephony.

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Frequently asked questions

  • Hey, how can I help...

    ElevenAgents for Support

    Always-on, emotionally aware conversational AI agents that de-escalate issues, build trust, and resolve tickets faster across voice and digital channels in 70+ languages.

    ElevenAgents for Support

  • Hey, how can I help...

    Government

    Launch secure, multilingual voice and chat agents that make public services easier to access - improving resident outcomes while reducing operational load.

    Government

  • Hey, how can I help...

    Voice AI & Outbound Calling Platforms

    Automate outreach, collections, and verifications with the most advanced AI voice call app.

    Voice AI & Outbound Calling Platforms

  • Hey, how can I help...

    Healthcare

    From inquiries and scheduling to triage, follow-up, and prescription management, our HIPAA-certified AI agents automate patient and provider workflows without sacrificing care quality.

    Healthcare

  • Hey, how can I help...

    Trust & Reliability

    Deploy agents with confidence. Define guardrails, protect customer data, test behavior, and monitor conversations - with layered protection at every level.

    Trust & Reliability

  • Hey, how can I help...

    Forward Deployed Engineers

    Leverage the implementation expertise of ElevenLabs Forward Deployed Engineers to reduce time to deploy and turn AI initiatives into measurable business outcomes - from system design and integrations to change management, scaling and compliance.

    Forward Deployed Engineers

  • Hey, how can I help...

    Technology

    From customer support and onboarding to lead qualification, outbound sales, and scheduling automation, our AI agents automate user and operations workflows without sacrificing product experience.

    Technology

  • Hey, how can I help...

    Outbound

    Automate outreach at scale with human-sounding agents that accelerate growth, streamline operations, and stay fully compliant.

    Outbound

  • Hey, how can I help...

    Lead Qualification

    Launch natural, human-sounding agents in 32 languages that engage, screen, and route prospects in real time - cutting speed-to-lead to seconds.

    Lead Qualification

  • Hey, how can I help...

    Dispatching AI answering service

    Call our dispatching AI answering service demo to experience Riley, a calm AI receptionist who captures pickup, delivery, roadside, and status details one question at a time and routes them to the right workflow. Get a clear recap, realistic next steps, and an option for warm transfer when a live dispatcher is available.

    dispatching

  • Hey, how can I help...

    Airlines Chatbots

    Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.

    airlines

AI Communication Platform

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