- AI Answering Service /
- E-commerce
E-commerce 24/7 AI answering service & virtual receptionist
Experience a demo virtual receptionist built for online retail support, guiding callers through order status, returns, address changes, billing questions, and clean escalations with clear next steps. Try our E-commerce AI answering service to hear efficient, calm call handling in action, 24/7.
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Introducing ElevenAgents for E-commerce
AI answering service for e-commerce
Give shoppers instant answers 24/7 with automated order status, shipping, and delivery updates pulled in real time after verifying the caller. Turn cart and checkout calls into revenue by handling product and promo questions, sending secure checkout links via SMS or email, and escalating hot leads to a human when needed. Reduce returns with guided post-purchase support for eligibility checks, RMA creation, exchanges, and warranty steps, including collecting photos or order details and issuing clear next actions.
Automate order status and delivery updates
The AI answering service verifies the caller and pulls real-time order, shipping, and delivery details so customers get instant answers without waiting for an agent.
Recover revenue from cart and checkout calls
Convert high-intent callers by answering product questions, confirming promo codes, and sending payment or checkout links via SMS or email, then routing hot leads to a human when needed.
Reduce returns with guided post-purchase support
Handle common after-sale needs like return eligibility, RMA creation, exchange options, and warranty steps, collecting photos or order info and issuing clear next steps automatically.
The simplest platform for E-commerce AI virtual receptionists
Seamlessly connect your E-commerce AI answering service to every channel your customers use while tracking and analyzing every conversation in seconds
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Multichannel support
Answer inbound calls, web chats, and SMS messages from a single AI receptionist. Customers reach you on the channel they prefer.
Pre-built integrations
Connect to your CRM, calendar, and ticketing systems so your AI receptionist can book appointments, log calls, and update records in real time.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Millions of answered calls, and counting
Powerful feature set that gives you full control
Everything you need to automate inbound calls, delight callers, and keep your team focused on what matters most.
Instant, natural conversations
Your E-commerce AI receptionist greets callers in a lifelike voice, captures key details, and delivers fast answers to common E-commerce questions in over 30 languages.
Smart call routing and scheduling
From booking appointments to forwarding urgent calls, your E-commerce AI answering service integrates with calendars, CRMs, and ticketing systems to complete E-commerce workflows in real time.
Voices that reflect your brand
Select from expressive voices or clone your own so the E-commerce AI receptionist always speaks in a tone that matches your E-commerce brand identity.
Personalized service with total accuracy
Our E-commerce answering service identifies repeat callers, retrieves account data instantly, and grounds every response in your own knowledge base so E-commerce answers stay accurate and contextual.
Multilingual by default
Automatic language detection and real-time switching help your E-commerce AI receptionist serve diverse customer bases seamlessly, whether in English, Spanish, Hindi, or more.
Works with any phone system
ElevenAgents connects to your existing phone system with no need to switch providers, so your E-commerce AI answering service launches faster with automatic settings sync.
Create your first E-commerce AI receptionist on the web or via API
Build on the platform
Design, test, and deploy your E-commerce answering service from an intuitive dashboard with no code required.
Build with the API
Integrate the virtual receptionist into your own applications using our developer-friendly REST API and SDKs.
Enterprise-grade security and infrastructure at scale
