- AI Answering Service /
- Field services
Field services 24/7 AI answering service & virtual receptionist
Try our field services AI answering service to call and hear Riley, an AI receptionist for Evergreen Field Services, handle HVAC, plumbing, electrical, appliance repair, and maintenance requests with calm triage and dispatch-ready intake. Experience example conversations for scheduling, urgent issues, ETAs, pricing questions, and after-hours message-taking.
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Introducing ElevenAgents for field services
AI answering and virtual receptionist for field service teams
Answer every service call, capture the right details, and book the best time window without back-and-forth. Use structured intake to collect diagnostics, photos or model numbers, and access info so technicians arrive prepared and reduce repeat visits. Keep customers updated with ETAs and reschedules, take deposits, send invoice links, and automate follow-ups and maintenance reminders to drive repeat work.
Book and dispatch jobs without back-and-forth
Answer inbound service calls, capture address and issue details, and schedule the right time window. Route urgent requests to the on-call tech and send confirmations so crews roll with complete info.
Smarter intake that reduces repeat visits
Ask structured diagnostic questions, note photos or model numbers when available, and confirm access details like gate codes or pets. Create clean job notes that help technicians arrive prepared and fix it on the first trip.
Automate updates, payments, and follow-ups
Provide ETA updates, reschedule appointments, take deposits, and share invoice links after the job. Trigger post-service check-ins and maintenance reminders to improve reviews and win repeat work.
The simplest platform for field services AI virtual receptionists
Seamlessly connect your field services AI answering service to every channel your customers use while tracking and analyzing every conversation in seconds
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Multichannel support
Answer inbound calls, web chats, and SMS messages from a single AI receptionist. Customers reach you on the channel they prefer.
Pre-built integrations
Connect to your CRM, calendar, and ticketing systems so your AI receptionist can book appointments, log calls, and update records in real time.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Millions of answered calls, and counting
Powerful feature set that gives you full control
Everything you need to automate inbound calls, delight callers, and keep your team focused on what matters most.
Instant, natural conversations
Your field services AI receptionist greets callers in a lifelike voice, captures key details, and delivers fast answers to common field services questions in over 30 languages.
Smart call routing and scheduling
From booking appointments to forwarding urgent calls, your field services AI answering service integrates with calendars, CRMs, and ticketing systems to complete field services workflows in real time.
Voices that reflect your brand
Select from expressive voices or clone your own so the field services AI receptionist always speaks in a tone that matches your field services brand identity.
Personalized service with total accuracy
Our field services answering service identifies repeat callers, retrieves account data instantly, and grounds every response in your own knowledge base so field services answers stay accurate and contextual.
Multilingual by default
Automatic language detection and real-time switching help your field services AI receptionist serve diverse customer bases seamlessly, whether in English, Spanish, Hindi, or more.
Works with any phone system
ElevenAgents connects to your existing phone system with no need to switch providers, so your field services AI answering service launches faster with automatic settings sync.
Create your first field services AI receptionist on the web or via API
Build on the platform
Design, test, and deploy your field services answering service from an intuitive dashboard with no code required.
Build with the API
Integrate the virtual receptionist into your own applications using our developer-friendly REST API and SDKs.
Enterprise-grade security and infrastructure at scale
