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AI Answering Service & Virtual Receptionist

Always-on support that answers, routes, and resolves every call

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Introducing ElevenAgents for answering services

AI answering service that never misses an opportunity

Omnichannel AI receptionists span the full customer interaction. Helping your team deliver better service at lower cost, without compromising on conversation quality.

Improve caller satisfaction

Greet every caller in a lifelike voice, capture details instantly, and provide answers across voice, chat, and SMS. With sub-second latency and no hold times.

Reduce cost per call

Handle high-volume, repetitive requests like order tracking, billing inquiries, and appointment booking in seconds. Cutting cost per call by up to 66%.

Deploy with enterprise-grade trust

SOC 2 Type II, ISO 27001, HIPAA, PCI DSS L1, and GDPR certified. With zero retention mode, VPC deployment, and end-to-end encryption built in.

Conversational agents for every call workflow

Deploy AI-powered answering agents tailored to your call type, customer base, and business environment. No matter how specific the workflow.

VirtualReceptionist

Hi, I need to schedule a consultation

found slots

Answer every inbound call instantly, identify caller intent, and route to the right team or complete the request. Integrated with your CRM and telephony system for real-time context.

Answer every inbound call instantly, identify caller intent, and route to the right team or complete the request. Integrated with your CRM and telephony system for real-time context.

BookSmart

I need to book a dental cleaning

slots found

Book, reschedule, and confirm appointments across voice and chat. Synced directly to your calendar and practice management or CRM system without staff involvement.

Greet new inquiries, gather key details, score intent, and route high-value leads to your sales team. So no opportunity is lost to voicemail or off-hours gaps.

Maintain 24/7 availability during evenings, weekends, and peak call periods. Capturing messages, taking bookings, and escalating urgent calls when your team is unavailable.

Handle balance questions, payment status, plan changes, and dispute intake across voice and digital channels. Synced to your billing and CRM systems in real time.

Identify caller needs, apply intent-based routing rules, and transfer to the right human agent with full context. Reducing handle time and repeat calls.

Hours of conversations every month

One platform for every call workflow

Connect to your operating systems and deploy across all voice and digital channels. All from one platform.

Knowledge base UIKnowledge base
Integrations UIIntegrations
Workflows UIWorkflows

Built for the customer interactions that matter most

Serving small businesses, professional services firms, and enterprise contact centers with ElevenAgents.

Intelligent call routing and scheduling

Route calls to the right place or handle appointment bookings automatically, integrating with calendars and CRMs to save time.

Custom greetings and natural responses

Set branded scripts and let our agents respond with human-like voices that reflect your business personality.

Real-time notifications and dashboards

Stay informed with instant alerts, call summaries, and reporting that help you track performance and return on investment.

Emotionally aware voice agents for small businesses

Emotionally expressive agents adapt to real caller emotion. Connecting with every customer the way your best operators would, because every interaction shapes how they remember you.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones your callers trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses. So conversations flow naturally.

Multilingual support

Support callers in 70+ languages with consistent tone and clarity. So language is never a barrier to great service.

Enterprise-grade security and infrastructure at scale

Enterprise data protection developers

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Permissions

Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.

Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.

Simple to set up, powerful in action

Quick setup and onboarding

Upload scripts or FAQs, set hours, and launch your AI answering service in days. Not weeks. No engineering required.

Create Agent

Integrate with your existing stack

Connect ElevenAgents to your phone system, CRM, or scheduling tools via our APIs and SDKs. Twilio, HubSpot, Salesforce, and more.

Create Agent APIs

Frequently asked questions

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