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ElevenLabs for Finance

Deliver better onboarding, origination, support and recovery experiences using AI that meets regulated industry standards for security and compliance.

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Grow customer lifetime value with ElevenLabs

Human-quality AI resolutions

AI agents answer instantly at any hour and resolve in seconds - recommending the right product, in your brand voice or one tuned to each audience.

Lower cost to serve

Agents absorb servicing volume, run renewals, and work collections outbound - cutting cost per contact and recovering more missed payments before they become losses.

Loyalty that compounds

Customers feel heard on the hardest calls and get timely, personalized offers - context carries across every channel, so churn falls and products per customer grow.

10X

Klarna

faster ticket resolution for Klarna's 35M US customers

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41%

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lower cost to originate at Better, across 100K+ monthly calls

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99.7%

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success rate on support calls, in 31+ languages

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Hear from the first financial institutions

  • Man in a black sweater sits in an armchair during an interview.
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    Automating mortgage calls end to end at Better

    41% lower cost to originate on 100K calls.

  • Man petting a dog in the open trunk of a blue car.
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    Rebuilding insurance calls at Admiral

    Settlement calls cut from 5 minutes to 2.5

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  • Smiling man holding a paper cup while talking with a companion at a café table.
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    Selling in Hinglish at scale with Razorpay

    35,000+ outbound calls at human connection rates.

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Built for every type of financial institution

Agents automate narrow, auditable intents with the artifacts your model risk and vendor reviews demand.

Caller verification and routing

Authenticates callers with MFA and routes them to the right team.

Balances and transactions

Answers account, balance, and transaction queries end to end.

Cards and disputes

Blocks lost cards, files disputes, and tracks resolution status.

Fraud alerts and verification

Calls customers to verify flagged transactions in seconds.

Onboarding and applications

Guides new customers through account opening and KYC checks.

Vulnerable customer routing

Detects hardship and routes sensitive cases to a person.

Agents handle the hardest conversations - claims, renewals, life events - with an audit trail regulators accept.

First notice of loss

Registers claims at any hour, from the roadside or the kitchen.

Claims status updates

Tells policyholders where a claim stands and what happens next.

Quotes and renewals

Prices quotes and completes renewals in one conversation.

Policy servicing

Updates details, coverage, and billing without a hold queue

Document collection

Chases outstanding claim documents by voice and message.

Lapse prevention

Reaches out on failed payments before the policy lapses.

Agents handle servicing and disclosures, so advisor hours are spent on advice, not admin.

Account servicing

Handles balances, transfers, and statements without an advisor.

Onboarding and KYC

Runs KYC conversationally and gets new clients funded faster.

Compliance disclosures

Delivers required disclosures verbatim, logged for audit.

Advisor handoff

Escalates with full context, so clients never repeat themselves.

Meeting scheduling

Books, confirms, and reschedules advisor meetings in seconds.

Life event outreach

Flags inheritance, drawdowns, and transitions to the right advisor.

Automate onboarding, qualification, payments and more with agents.

Lead conversion and sales

Calls new inquiries in minutes, while intent is still warm.

Collections and recovery

Negotiates payment plans and captures every promise-to-pay.

Payments over the phone

Takes PCI-compliant payments with DTMF capture and redaction.

Inbound servicing

Resolves account, fee, and subscription queries end to end.

Disputes and chargebacks

Files and tracks disputes in 30+ languages, around the clock.

Loan origination

Qualifies applicants and completes applications conversationally.

Answer customers, members, and policyholders 24/7

Conversational agents resolve queries in the channel that suits each customer - phone, web chat, SMS, and WhatsApp.

One platform for calls, claims, and communications

Call workflow: two-factor verification precedes a direct-to-account transfer for verified callers.

Deliver better customer interactions with agents that answer, take action in your systems, call leads back, and complete operational workflows end to end. 

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Deliver better customer interactions with agents that answer, take action in your systems, call leads back, and complete operational workflows end to end. 

Learn more
Speech Engine interface showing speech-to-text, text-to-speech, turn and interrupt detection.

Add voice your existing text agents using our Speech Engine API.  

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Turns calls, interviews, and notes into accurate, auditable text using our leading transcription model, Scribe

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Deterministic workflows, configurable guardrails, and simulations that run thousands of test conversations before launch - so you can go live with confidence.

ElevenAgents Spotlight assesses every conversation - QA scorecards, audit trails, and reasoning summaries for every action.

AI you can safely deploy

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Connect to existing systems

ElevenLabs plugs into your telephony, CRM, and core platforms, so agents take action in your systems of record and reach customers through channels you already run.

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Certifications and assurance

SOC 2 Type II, ISO 27001, ISO 42001, GDPR, and PCI-aware controls - plus AIUC-1, making ours the first insurable AI agents - the artifacts your reviewers require.

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Deployment and data residency

Run in your own cloud, on-premise, or in-VPC, with regional data residency and Zero Retention Mode - so customer data stays within your jurisdiction and your infrastructure.

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Deep partnership

Our forward deployed engineers co-build your first use case, set up simulation testing and quality gates, and help you proactively address any model risk and architectural reviews required to go live in production.

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Human in the loop

Vulnerability, complaints, and financial crime route to a person with a full context summary. Answers stay grounded in your knowledge base, moderated, and logged for audit.

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Reliability at scale

We own the full audio stack - ASR, turn-taking, TTS - and run 10M+ conversations a week. Concurrency is sized to your peak and proven in a load test before go-live.

Frequently asked questions

AI Communication Platform