Customers Bank Partnership
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We’re partnering with Customers Bank - a $25 billion-asset US bank with a Net Promoter Score nearly double the industry average - to deploy ElevenAgents across their customer and employee operations.
Customers Bank is known for its Single Point of Contact model, where every client has a dedicated banker who knows their business. As customer expectations shift toward conversational, always-on support, they chose ElevenAgents to extend that model into support channels without compromising the experience quality that earned that loyalty.
Over the coming months, Customers Bank will roll out a series of AI agents, including:
- A 24/7 voice and chat support agent for account inquiries, card services, and transfers across phone, web, and mobile
- An onboarding agent that guides new customers through account setup
- A real-time coaching agent that assists contact center staff during live calls
The impact for customers will be faster answers, shorter hold times, and access to the same quality of service at 10pm as at 10am.
Every agent will be built with human escalation paths, ensuring a person is always one step away when the conversation calls for it.
Together, we plan to expand the partnership into additional banking workflows over time.
RW is on the GTM team at ElevenLabs, bringing a background in revenue operations and sales engineering. Before ElevenLabs, he worked in revenue operations and sales engineering at Clari, and earlier in his career worked as a mechanical, electrical, and plumbing (MEP) engineer at RTM Engineering Consultants and Elara Engineering. He holds a Bachelor of Science in Engineering from Olivet Nazarene University.
