Where is our data stored, and do you train on it?

Enterprise customers choose their hosting location, with regional residency options and on-premise or on-device deployment. Under Zero Retention Mode nothing is stored and nothing is used to train our models. Your data stays in the jurisdiction you answer to.

What happens if the agent gets something wrong?

Agents answer from your own knowledge base rather than open-ended model recall, and are instructed to escalate rather than guess. Every agent is tested against simulated calls before a resident hears it, responses are checked against your policies, and calls are logged for audit.

Will this replace our staff?

No. Our AI tools give time back to people who spend a lot of their working day writing things up and taking repetitive calls. Deploying ElevenLabs AI tools enables your team to spend more time on higher value and more interesting work.

Are you FedRAMP authorized?

We are listed on the FedRAMP Marketplace and our Class A submission is under review. Today, agencies deploy us privately inside an environment that already holds an authorization, on AWS or Google Cloud. On-premise and on-device deployments do not require FedRAMP at all.

How can ElevenLabs help Governments become more efficient?

ElevenLabs for Government improves efficiency by letting conversational voice and chat agents resolve routine resident queries automatically, while transcription models auto-document meetings, casework, and calls in every language. This removes wait times and manual note-taking, freeing staff to focus on complex, higher-value work.

ElevenLabs for Government

Answer every resident query, free staff from paperwork, and communicate more efficiently using AI that meets public sector standards for security and sovereignty.

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Transform public services with ElevenLabs

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Accessibility and inclusion

No wait times, no office hours, no language barriers - voice and chat agents answer every resident on first contact in the languages they speak.

Efficiency and productivity

Conversational agents resolve routine queries, while transcription models auto-document meetings, casework, and calls in every language - freeing staff for higher value work.

Trust and engagement

Conversational agents resolve routine queries, while transcription models auto-document meetings, casework, and calls in every language - freeing staff for higher value work.

25%

of Ukraine's national employment line handed by ElevenLabs

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7,000

fewer missed calls per month for the City of Midland, projected with ElevenLabs

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20%

of frontline social workers' time given back by ElevenLabs

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Hear it from the governments moving first

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Building the First Agentic Government
Cutting citizen response times by up to 50%.
Cutting missed call for the City of Midland
Delivering better service to 138,000 residents.
A strategic partnership for Greece
Rolling out Voice AI across Greek public services .
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Built for every level of government

National agencies

State and local

Benefits and social programs

Public safety

Agents answer in every language and keep answering through surges that would overwhelm a call center.

Immigration and travel documents

Answers requirements and progress on visa and passport applications.

National tax filing

Answers filing questions, deadlines, and refund progress.

Regulatory filings

Guides applicants through national registrations and submissions.

Census and national surveys

Runs outbound survey calls in every language a country speaks.

Hearings and tribunals

Turns hearings and formal proceedings into accurate written records.

Official announcements

Publishes notices and guidance as audio in an official voice.

States, regions, and councils answer for almost everything residents touch day to day. Agents take the routine calls on phone, web, SMS, and WhatsApp, outside office hours as well as in them.

Service requests

Takes resident reports and tells them what happens next.

Permits and inspections

Answers requirements before residents and businesses submit.

Licensing and registration

Handles vehicle, trade, and business licensing questions.

Tax, billing, and payments

Answers balances, deadlines, and payment plan options.

Council and committee minutes

Turns meetings and hearings into accurate written minutes.

Regional language access

Serves callers in the regional language, not only the national one.

Eligibility and claim questions arrive by the thousand while caseworkers sit on hold. Agents take the routine calls so staff work the cases that need a person.

Eligibility and enrollment

Explains what applicants qualify for and how to enroll.

Claim and case status

Answers status calls so caseworkers keep working cases.

Pensions and disability

Answers contribution, entitlement, and payment questions.

Check-in calls

Runs routine check-in calls and flags who needs a person.

Caseworker notes

Turns visit and call notes into records without evening admin.

Language access

Serves applicants in their own language, with no interpreter queue.

Non-urgent calls and case paperwork compete with real emergencies for the same people. Agents and Scribe take the routine load, never the emergency line.

Statements and interviews

Turns recorded interviews and statements into accurate text.

Emergency notification

Delivers alerts as audio in every language a community speaks.

Report dictation

Turns spoken reports into written records instead of desk typing.

Public information lines

Answers questions on process, records, and case progress.

Non-emergency lines

Takes routine calls off the operators who answer emergencies.

Escalation to a human

Hands off to a live operator the moment risk is detected

Answer citizens, residents, and businesses 24/7

Deploy agents across benefits, permits, tax, issue reporting, and every line in between - each answering on phone, web, SMS, and WhatsApp, in any language.

.

Clone agent

Benefits

Eligibility and applications

Permits

Requirements and renewals

Tax

Deadlines and balances

Issues

Report a problem

Clone agent

One platform for calls, casework, and communications

Learn more

Case notes screen shows “Listening” status and a housing-benefit access report.

Turns calls, case notes and meeting minutes into accurate text, fast using our leading transcription model, Scribe.

Council chat confirms a parking permit record and sends a payment link; it expires 14 September.

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Answer benefits, permits, tax and service requests end to end on phone, web, SMS and WhatsApp - resolving routine queries quickly.

Reach residents who cannot read a screen or a letter - notices, forms and guidance read aloud, in an official voice and their own dialect.

Deliver verified announcements in an official's own voice, with consent-based cloning and provenance, across every channel your agency publishes on.

Translate public announcements across languages and regional dialects, without re-recording and offer live interpretation on calls without needing an interpreter.

Serve your community better

See ElevenAgents

Integrate with existing systems

ElevenLabs integrates with your phone lines, website, and case management systems so you can scale citizen service using your existing infrastructure.

Certifications and assurance

Listed on the FedRAMP Marketplace, with SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, TX-RAMP Level 2 and GDPR - the artifacts your reviewers require.

Deployment and data residency

Run in your own cloud, on-premise or on-device, with regional data residency and Zero Retention Mode - so sensitive data stays within your jurisdiction and your infrastructure.

Deep partnership

Our forward deployed engineers co-build your AI workflows, setting up the quality gates and simulation testing needed to deploy safely with confidence.

Human in the loop

Sensitive cases route to a person with a full context summary. Answers stay grounded in your own knowledge base, moderated, and logged for audit.

Procurement flexibility

Work through the frameworks and partners your procurement already recognizes - so buying us fits a route you have rather than a new process.

ElevenLabs for Government

Transform public services with ElevenLabs

Accessibility and inclusion

Efficiency and productivity

Trust and engagement

Hear it from the governments moving first

Built for every level of government

Immigration and travel documents

National tax filing

Regulatory filings

Census and national surveys

Hearings and tribunals

Official announcements

Service requests

Permits and inspections

Licensing and registration

Tax, billing, and payments

Council and committee minutes

Regional language access

Eligibility and enrollment

Claim and case status

Pensions and disability

Check-in calls

Caseworker notes

Language access

Statements and interviews

Emergency notification

Report dictation

Public information lines

Non-emergency lines

Escalation to a human

Answer citizens, residents, and businesses 24/7

One platform for calls, casework, and communications

Transcription for casework and records

Agents for public services

Public information, read aloud

Trusted official voices

Language access

Serve your community better

Integrate with existing systems

Certifications and assurance

Deployment and data residency

Deep partnership

Human in the loop

Procurement flexibility

Frequently asked questions

Where is our data stored, and do you train on it?

What happens if the agent gets something wrong?

Will this replace our staff?

Are you FedRAMP authorized?

How can ElevenLabs help Governments become more efficient?