I need to renew my business license but I'm not sure what documents I need or when the office is open.
AI Agents for government
From resident inquiries and benefits navigation to crisis hotlines, permit guidance, and multilingual outreach, our AI agents automate citizen and staff workflows without sacrificing public trust.
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Introducing ElevenAgents for government
Transform public services without compromising trust
Omnichannel agents span the full service journey. Helping your team deliver better access at lower cost, without compromising on data security and compliance.
Improve resident experience
Resolve inquiries across voice and digital channels with natural conversations - guiding residents through services in their preferred language.
Reduce operational burden
Automate high-volume contacts across departments so your staff can focus on complex casework, in-person delivery, and higher-value interactions.
Meet public sector standards
TXRAMP Level 2, SOC 2 Type II, and ISO 27001 certified, with zero retention mode, regional data residency, and end-to-end encryption built in.
Emotionally & contextually aware AI Agents
Emotionally expressive conversational agents adapt to real customer emotion - guiding every conversation toward better outcomes, even when the stakes are highest.
Natural, human-like conversations
Full control over tone, emotion, and delivery - so agents de-escalate, reassure, and guide every citizen interaction to a clear resolution.
Clean, context-rich handoffs
Route to a caseworker at exactly the right moment, with full context carried over - no repetition, no lost ground.
Sub-second responsiveness
Natural, real-time voice without awkward pauses - so citizens get answers quickly, even during high-demand periods.
10,000+ voices
Choose from 10,000+ expressive voices or clone yours to match the accents and tones residents across your region trust.
Multilingual support
Support residents in 70+ languages with consistent tone and clarity - so language is never a barrier to access.
Conversational agents for every civic workflow
Deploy agents tailored to your department, municipality, service type, and compliance environment . No matter how specific the workflow.
CityConnect
Resolve high-volume inquiries on hours, locations, required documents, and policy questions - across voice and digital channels, in the resident's preferred language, around the clock.
Resolve high-volume inquiries on hours, locations, required documents, and policy questions - across voice and digital channels, in the resident's preferred language, around the clock.
Clara
Walk residents through multi-step processes end-to-end: eligibility screening, form guidance, document collection, appointment booking, and handoff to staff only when needed - with full context.
Stand up rapid incident hotlines and outbound campaigns: capture structured reports, triage urgent needs, route cases to the right teams, and push consistent updates across channels.
Record messages once and deliver them instantly in dozens of languages - preserving a leader's voice, tone, and authority across every channel and community.
Federal agencies and departments
Handle high-volume citizen inquiries across benefits, immigration, veterans services, and tax support - connected to your existing records and case management infrastructure.
State and regional departments
Support licensing, employment, health services, and regulatory inquiries in the resident's preferred language - across voice, chat, and phone channels.
Cities and local governments
Power 311 lines, utility support, permit inquiries, and community outreach - integrated with your municipal systems, citizen portals, and service desks.
Agents launched and counting
One platform for every government and municipality ai agent workflow
Connect to your operating systems and deploy across all voice and digital channels - all from one platform.
Adapt to your requirements
Connect your policy documents, SOPs, and service guidelines - then build workflows that handle citizen requests end to end. No code required.
Link to your tools and systems
Native integrations with your case management and records systems let agents verify citizens, retrieve case data, and complete requests - without a human in the loop.
Complete visibility
Review transcripts, track resolution metrics, and run A/B tests across prompts and workflows - so every iteration is driven by data, not guesswork.
Emotionally aware voice agents for government
Emotionally expressive conversational agents adapt to real citizen emotion - guiding every conversation toward better access, even when the stakes are highest.
Expressive, natural voices
Choose from 10,000+ expressive voices or clone yours to match the accents and tones residents trust.
Sub-second latency
Natural, real-time voice interactions without awkward pauses - so conversations flow as they should.
Multilingual support
Support residents in 70+ languages with consistent tone and clarity - so language is never a barrier to access.
Enterprise-grade security and infrastructure at scale
TXRAMP Level 2, SOC 2 Type II, ISO 27001, SOC 3, and CSA STAR Level 1 certified. Zero Retention Mode ensures no citizen data persists after a session. VPC hosting, regional data residency across the US, EU, and India, plus end-to-end encryption protect every interaction.
TXRAMP Level 2, SOC 2 Type II, ISO 27001, SOC 3, and CSA STAR Level 1 certified. Zero Retention Mode ensures no citizen data persists after a session. VPC hosting, regional data residency across the US, EU, and India, plus end-to-end encryption protect every interaction.
Role-based access controls, single sign-on, and full audit trails give your security team complete visibility into who accesses what - and when.
Forward Deployed Engineers partner with your team from day one - designing, deploying, and optimizing agents for your specific infrastructure, compliance posture, and service requirements.
Get started with AI agents for government today
Launch on the web
Create an ElevenAgent from your SOPs and documentation in minutes. No code required deployments.
Deploy via API
Use our APIs to integrate agents into call centers, portals, and case systems with enterprise controls and monitoring.
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Lead QualificationLead Qualification
Launch natural, human-sounding agents in 32 languages that engage, screen, and route prospects in real time - cutting speed-to-lead to seconds.
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Agents IntegrationsAgents Integrations
Get rid of repetitive code. We've built over 400 pre-configured integrations to help you connect your conversational AI voice agent to all types of systems.
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Conversational AIConversational AI
Deploy natural, expressive conversations in minutes. ElevenLabs delivers sub-100 ms latency, 32+ languages, and enterprise-grade security. Power dialogue that feels real, across voice and chat.
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Voice AI & Automated Call Handling for Legal PracticesVoice AI & Automated Call Handling for Legal Practices
Deliver 24/7 call handling, lead capture, and client intake for your firm with natural, human-sounding AI receptionists.
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Bilingual & Multilingual Legal Answering ServiceBilingual & Multilingual Legal Answering Service
Provide 24/7 bilingual and multilingual legal answering that sounds human, captures every lead, and delivers compliant client intake at scale.
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24/7 & After-Hours Answering Service (Property & Real-Estate)24/7 & After-Hours Answering Service (Property & Real-Estate)
Handle tenant calls, leads, and emergencies around the clock with AI-powered property management answering services
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Automated & AI-Powered Medical Answering ServiceAutomated & AI-Powered Medical Answering Service
Deliver 24/7 patient support with AI-powered voice agents that schedule, triage, and respond instantly – improving care quality while reducing staffing costs.
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Voice or Chat-to-Call: Conversational AI for Phone ExperiencesVoice or Chat-to-Call: Conversational AI for Phone Experiences
Human-like caller AI that answers, assists, and acts — in real time, across every phone experience.
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After-Hours & 24/7 Answering Service for LawyersAfter-Hours & 24/7 Answering Service for Lawyers
Never miss a client call again with a 24/7 answering service for law firms that’s fast, compliant, and always on
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Clinic, Practice & Medical Office Answering ServiceClinic, Practice & Medical Office Answering Service
Deliver 24/7 patient support, automate scheduling, and ensure HIPAA-compliant communication with natural, human-sounding voice agents.
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TravelTravel AI answering service
Explore our Travel AI answering service demo and call to experience Nia, a calm AI receptionist who triages urgent trips, captures key details, and confirms next steps with a reference number. Perfect for vacation packages, cruises, and corporate travel inquiries.
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ecommerceEcommerce Chatbots
ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.