Is ElevenLabs’ AI answering service fully HIPAA compliant?

Yes. ElevenLabs meets HIPAA, SOC 2, and GDPR compliance standards. We sign Business Associate Agreements (BAAs) and enforce encryption at every stage of data handling.

Can this service integrate with our EHR or scheduling software?

Absolutely. ElevenLabs AI connects with leading healthcare systems via secure APIs, syncing call logs, appointments, and patient data directly to your existing platforms.

How does the AI differentiate between urgent and non-urgent patient calls?

Our AI uses natural-language understanding and real-time sentiment analysis to assess urgency, escalate critical cases, and route routine calls automatically.

Can we customize scripts and escalation rules?

Yes. You can define call flows, custom scripts, escalation triggers, and message templates—all within a visual workflow builder designed for healthcare teams.

How quickly can we deploy the service?

Most healthcare providers go live in days, not months. ElevenLabs offers guided setup, data compliance verification, and full integration support from day one.

HIPAA-compliant medical answering service powered by AI voice agents

Provide 24/7 patient support with a secure, HIPAA-compliant answering service that reduces wait times, prevents missed calls, and protects PHI.

Talk to Sales Create your agent

Call Agent

Get a call

HIPAA-compliant AI answering service

Deliver patient trust and compliance without compromising speed

Our AI voice agents give healthcare organizations a HIPAA-compliant answering service that responds instantly, routes calls intelligently, and safeguards patient data at every step.

Improve patient satisfaction

Answer every patient call instantly across voice and chat. Triaging urgency, capturing messages, and routing to the right provider without putting patients on hold.

Reduce staff workload

Automate repetitive patient interactions like scheduling, prescription requests, and FAQs. Freeing healthcare teams to focus on care delivery, not call queues.

Meet healthcare compliance requirements

HIPAA-certified with BAAs available, Zero Retention Mode, VPC deployment, and end-to-end encryption. So PHI never needs to leave your infrastructure.

Conversational agents for every healthcare setting

Deploy AI-powered answering agents tailored to your practice type, patient population, and compliance environment. No matter how specific the workflow.

MedAssist

I need to schedule my follow-up appointment

found slots

Hours of conversations every month

One platform for every healthcare workflow

Connect to your EHR, scheduling tools, and communication stack. And deploy across all voice and digital channels from one platform.

One brain across channels

Design once, deploy everywhere including chat, phone, email and WhatsApp.

Tightly integrated

Connect your CCaaS, ticketing and CRM for record sync and human handoffs.

Deterministic workflows

Protect high-risk data by gating agent access with deterministic steps.

Never miss a patient call again

Deliver real-time patient responses with 24/7 AI-powered voice triage that scales to meet demand.

AI-powered voice triage and routing

Calls are answered instantly, triaged based on urgency, and routed to the right care provider or department. Agents identify emergencies, capture messages, and trigger follow-ups securely.

24/7 coverage with hybrid live and AI model

Combine AI precision with live-agent empathy. During high volumes or after-hours, ElevenLabs AI handles calls autonomously and escalates when human input is required.

Reduced staff workload and faster response times

By automating repetitive patient interactions. Like scheduling, prescription requests, or FAQs. Healthcare teams save time and maintain a consistent standard of care.

Emotionally aware voice agents for healthcare

Emotionally expressive conversational agents adapt to real patient emotion. Guiding every conversation toward better care, even when the stakes are highest.

Expressive, natural voices

Choose from 10,000+ expressive voices. Or clone yours. To match the accents and tones patients trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses. So conversations flow the way patients expect them to.

Multilingual support

Support patients in 70+ languages with consistent tone and clarity. So language is never a barrier to care access.

Enterprise-grade security and infrastructure at scale

Get started today

Build your AI-powered answering agent

Configure triage logic, escalation rules, and EHR integrations visually. Then go live in days, not months.

Sign up

Integrate via API or SDK

Connect AI voice agents to your healthcare systems via secure APIs and SDKs. HIPAA-compliant, with data residency.

Explore Docs Get API Key

Frequently asked questions

Hey, how can I help...
Agents
Deploy natural, human-sounding agents in 70+ languages with low latency across voice or chat. Connected to your knowledge base and tools, our agents handle complex workflows to improve resolution rates with enterprise-grade security and control.
Agents
Hey, how can I help...
AI Voice Agents
Always-on conversations that engage customers and capture every opportunity.
AI Voice Agents
Hey, how can I help...
Retail and E-Commerce
From order support and product recommendations to abandoned cart recovery, returns, and post-purchase engagement, our PCI DSS-certified AI agents automate customer and operations workflows without sacrificing experience quality.
Retail and E-Commerce
Hey, how can I help...
Financial Services
Launch natural, human-sounding agents in 70+ languages with leading accuracy and ultra-low latency in voice or chat. From account queries to claims, our agents deliver faster resolutions with enterprise-grade reliability.
Financial Services
Hey, how can I help...
Telecommunications
From inbound support and billing inquiries to technical troubleshooting, outbound retention, and network notifications, ElevenAgents automates subscriber and operations workflows without sacrificing service quality.
Telecommunications
Hey, how can I help...
ElevenAgents Terms
ElevenAgents Terms
Hey, how can I help...
Omnichannel
Omnichannel
Hey, how can I help...
Kamil Google Page
This agent was built in under 15 minutes - on camera, from scratch, during a live lesson. Now it's yours. Ask it anything about ElevenLabs, voice AI, or what Kamil had for breakfast. (It knows two of those three things.)
Kamil Google Page
Hey, how can I help...
Agents Redesign
Agents Redesign
Hey, how can I help...
ElevenAgents Pricing
ElevenAgents Pricing
Hey, how can I help...
Massage Therapy AI answering service
Try our Massage Therapy AI answering service demo to hear a calm AI receptionist for Willow & Pine handle calls for bookings, reschedules, and quick FAQs with clear next steps. Call to experience realistic front-desk conversations during business hours and request-based availability.
Massage Therapy
Hey, how can I help...
Airlines Chatbots
Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.
airlines

HIPAA-compliant medical answering service powered by AI voice agents

Deliver patient trust and compliance without compromising speed

Improve patient satisfaction

Reduce staff workload

Meet healthcare compliance requirements

Conversational agents for every healthcare setting

Medical clinics and practices

Health insurance and payers

Pharmacies and prescription management

Health systems and hospitals

Dental and orthodontic practices

Hours of conversations every month

One platform for every healthcare workflow

Never miss a patient call again

AI-powered voice triage and routing

24/7 coverage with hybrid live and AI model

Reduced staff workload and faster response times

Emotionally aware voice agents for healthcare

Expressive, natural voices

Sub-second latency

Multilingual support

Enterprise-grade security and infrastructure at scale

Enterprise-level data protection

Granular team permissions

Elevated support and custom deployments

Get started today

Build your AI-powered answering agent

Integrate via API or SDK

Frequently asked questions

Is ElevenLabs’ AI answering service fully HIPAA compliant?

Can this service integrate with our EHR or scheduling software?

How does the AI differentiate between urgent and non-urgent patient calls?

Can we customize scripts and escalation rules?

How quickly can we deploy the service?

Agents

AI Voice Agents

Retail and E-Commerce

Financial Services

Telecommunications

ElevenAgents Terms

Omnichannel

Kamil Google Page

Agents Redesign

ElevenAgents Pricing

Massage Therapy AI answering service

Airlines Chatbots