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ElevenAgents
  • Chatbot
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  • Ecommerce

Chatbot for Ecommerce: 24/7 Support, Product Recommendations and Lead Capture

ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.

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Introducing AI chatbots for ecommerce by ElevenAgents

24/7 shopping assistance, fewer support tickets

Conversational AI agents handle product discovery, order questions, cart recovery, and returns across every channel. Resolving interactions faster and driving more purchases without adding headcount.

Recover more revenue

Engage shoppers at the moment they drop off. Answering sizing questions, surfacing alternatives, and following up on abandoned carts to bring buyers back before the sale is lost.

Deflect repetitive support tickets

Automate the questions your team answers dozens of times a day. Order status, return eligibility, shipping timelines, and store policies. So agents focus on the issues that actually need a human.

Serve every market, around the clock

Support shoppers in 70+ languages, 24/7, across web chat, WhatsApp, and voice. With consistent tone and accurate answers grounded in your product catalog and store policies.

Build your chatbot once and use it everywhere

Connect with your customers where they are, while still viewing every conversation from a single dashboard without jumping between channels.

Foreground

One platform for every ecommerce workflow

Connect to your operating systems and customize your chatbot to follow your exact SOPs.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integrate seamlessly with the tools you already use

Connect ElevenAgents to your ecommerce stack - syncing product catalogs, order data, and customer records from Shopify, Zendesk, Salesforce, and Stripe so every response uses live store data.

Shopify

Shopify

Transform your e-commerce platform into a voice-powered shopping assistant with real-time AI agents that scale customer interactions without scaling headcount

Zendesk

Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Hubspot

Hubspot

Power your AI voice agents with rich CRM context for personalized, real-time customer interactions

Salesforce

Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

Stripe

Stripe

Enable real-time voice commerce with secure, conversational payments through your AI agents

Twilio

Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Zapier

Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

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Emotionally and contextually aware ecommerce chatbots

Emotionally expressive chatbots adapt to real customer emotion, guiding every conversation toward better outcomes even when the stakes are highest.

Natural, human-like conversations

Give your chatbot a lifelike voice in seconds. Get unprecedented control over tone so it can de-escalate, guide, and reassure customers, even under pressure.

Human hand-off

Fast, context-rich handoffs

Define escalation rules for complex cases, then hand off to humans. The complete chat history will be synced to your CCaaS, CRM, and ticketing stack for a smooth handoff.

Product discovery and guided selling

Help shoppers find the right product through conversation. Filtering by size, price, or use case. And surface personalized recommendations that increase average order value.

Order tracking and post-purchase support

Give shoppers instant access to order status, estimated delivery, and return initiation without waiting for an agent. Connected to your order management and helpdesk systems in real time.

Abandoned cart recovery

Reach out to shoppers who left without buying. Answer questions, offer help, and guide them back to checkout across voice, chat, and messaging.

Grounded, accurate responses

Answers come from your product catalog, FAQs, and store policies. Not open-ended model output. Guardrails and knowledge base controls keep responses accurate as your inventory and policies evolve.

Human handoff when it matters

When a conversation exceeds what the agent can resolve. A dispute, a complex return, a sensitive complaint. It routes to the right human agent with full context, no repetition required.

Conversation analytics and A/B testing

Track deflection rates, CSAT, resolution time, and conversion impact. Run A/B experiments on agent flows and use conversation logs to continuously improve performance across every touchpoint.

Enterprise-grade security and infrastructure at scale

Foreground

Create your first ecommerce chatbot

Create a chatbot

Design, test, and deploy your ecommerce chatbot from an intuitive dashboard with no code required.

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Build with the API

Integrate the chatbot into your own applications using our developer-friendly REST API and SDKs.

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Create Agent APIs

Frequently asked questions

Explore all the possibilities of our Chatbots

  • Hey, how can I help...

    Call center

    Deploy AI agents that resolve customer issues across voice and chat - 24/7, no hold times. ElevenAgents manages intake, authentication, account lookups, and warm handoffs to live agents when it matters.

    call center

  • Hey, how can I help...

    Small business

    Handle customer questions, book appointments, and qualify leads 24/7 - without adding headcount. Deploy a voice-capable AI agent across your website, WhatsApp, and phone in hours, not weeks.

    small business

  • Hey, how can I help...

    Event management

    AI chatbots for event management that handle attendee questions, automate registration, and deliver real-time schedule updates - so your team focuses on the event, not the inbox.

    event management

  • Hey, how can I help...

    Banking

    AI voice and chat agents that handle account inquiries, card management, fraud alerts, loan pre-qualification, and more - across every channel your customers use, with audit-ready transcripts and PCI-aware architecture.

    banking

  • Hey, how can I help...

    B2b

    B2B chatbots that qualify leads, route pipeline, and resolve support requests around the clock - so your revenue team focuses on the conversations that close.

    b2b

  • Hey, how can I help...

    Airlines

    Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.

    airlines

  • Hey, how can I help...

    Sales

    AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline - 24 hours a day, across every channel your team already uses.

    sales

  • Hey, how can I help...

    Saas

    AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk - available 24/7 across every channel your users prefer.

    saas

  • Hey, how can I help...

    Travel

    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support - across web, WhatsApp, and voice, in 70+ languages.

    travel

  • Hey, how can I help...

    Retail

    Handle order tracking, returns, product discovery, and post-purchase support - 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

    retail

  • Hey, how can I help...

    Real estate

    Capture, qualify, and schedule serious buyers 24/7 - never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

    real estate

  • Hey, how can I help...

    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7 - without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

    property management

  • Hey, how can I help...

    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

    procurement

  • Hey, how can I help...

    Mental health

    Build voice-first mental health chatbots that support users 24/7 - with emotionally expressive voices, sub-second response times, and enterprise-grade privacy built in from the start.

    mental health

  • Hey, how can I help...

    Marketing agencies

    AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.

    marketing agencies

  • Hey, how can I help...

    It operations

    AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.

    it operations

  • Hey, how can I help...

    Insurance

    AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.

    insurance

  • Hey, how can I help...

    Hospitality

    AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

    hospitality

  • Hey, how can I help...

    Government

    Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

    government

The most realistic voice AI platform

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