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Call Center Chatbot. 24/7 AI Agent for Faster Resolutions and Higher CSAT

Deploy AI agents that resolve customer issues across voice and chat - 24/7, no hold times. ElevenAgents manages intake, authentication, account lookups, and warm handoffs to live agents when it matters.

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  • stripe
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  • huberman
  • yestheory

Introducing AI chatbots for call center by ElevenAgents

Fewer hold times, higher CSAT, lower cost to serve

Omnichannel AI agents handle inbound volume across voice, chat, and messaging. Deflecting routine calls, shortening handle times, and escalating to human agents with full context intact.

Cut handle time on routine calls

AI agents resolve account inquiries, order status, password resets, and FAQs without queuing a human agent. Reducing average handle time and freeing your team for complex cases.

Raise CSAT on every interaction

Voice agents detect frustration and respond with empathy. So callers feel heard, not processed. Higher first-contact resolution means fewer repeat calls and stronger satisfaction scores.

Scale without proportional headcount

Handle inbound spikes, after-hours volume, and multilingual queues without adding seats. Agents run across voice, chat, SMS, and WhatsApp from a single configuration. Deployed in days, not quarters.

Build your chatbot once and use it everywhere

Connect with your customers where they are, while still viewing every conversation from a single dashboard without jumping between channels.

Foreground

One platform for every call center workflow

Connect to your operating systems and customize your chatbot to follow your exact SOPs.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integrate seamlessly with the tools you already use

ElevenAgents connects to your CCaaS, CRM, telephony, and ticketing systems - so agents authenticate callers, retrieve data, log interactions, and escalate with context. No middleware needed.

Genesys

Genesys

Scale your voice interactions with real-time AI agents that deliver consistent, high-quality customer experiences through your existing Genesys infrastructure

Salesforce

Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

Zendesk

Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

ServiceNow

ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

Twilio

Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Ring Central

Ring Central

Power enterprise-grade voice AI agents with human-like conversations and enterprise telephony infrastructure

SIP Trunking

SIP Trunking

Bridge your existing telephony infrastructure with our real-time Conversational AI platform for seamless voice agent deployment

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Emotionally and contextually aware call center chatbots

Emotionally expressive chatbots adapt to real customer emotion, guiding every conversation toward better outcomes even when the stakes are highest.

Natural, human-like conversations

Give your chatbot a lifelike voice in seconds. Get unprecedented control over tone so it can de-escalate, guide, and reassure customers, even under pressure.

Human hand-off

Fast, context-rich handoffs

Define escalation rules for complex cases, then hand off to humans. The complete chat history will be synced to your CCaaS, CRM, and ticketing stack for a smooth handoff.

Omnichannel from a single build

Design your call center agent once and deploy it across phone, web chat, SMS, WhatsApp, and email. Context and conversation history carry across channels so callers never repeat themselves.

Warm handoff with full context

When escalation is needed, agents transfer to live staff with intent, conversation history, and collected data pre-loaded. No repeat questions, no dropped context. Just a faster path to resolution.

Voice built for telephony

Sub-second latency, telephony-optimized speech recognition, and 10,000+ voices ensure natural, real-time conversations over phone and SIP. Not the stilted cadence of legacy IVR.

CRM and CCaaS integrations

Connect to your contact center platform, CRM, and ticketing systems to authenticate callers, fetch account data, update records, and trigger backend workflows. All within the conversation.

Visual workflow builder with guardrails

Build deterministic call flows, intent-based routing, and multi-agent orchestration without engineering dependency. Set content rules, PII redaction, and escalation thresholds from the same interface.

Real-time analytics and conversation logs

Track containment rate, average handle time, CSAT signals, and intent accuracy across every conversation. Use built-in A/B testing and evaluations to improve performance continuously.

Enterprise-grade security and infrastructure at scale

Foreground

Create your first call center chatbot

Create a chatbot

Design, test, and deploy your call center chatbot from an intuitive dashboard with no code required.

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Build with the API

Integrate the chatbot into your own applications using our developer-friendly REST API and SDKs.

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Frequently asked questions

Explore all the possibilities of our Chatbots

  • Hey, how can I help...

    Small business

    Handle customer questions, book appointments, and qualify leads 24/7 - without adding headcount. Deploy a voice-capable AI agent across your website, WhatsApp, and phone in hours, not weeks.

    small business

  • Hey, how can I help...

    Event management

    AI chatbots for event management that handle attendee questions, automate registration, and deliver real-time schedule updates - so your team focuses on the event, not the inbox.

    event management

  • Hey, how can I help...

    Ecommerce

    ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.

    ecommerce

  • Hey, how can I help...

    Banking

    AI voice and chat agents that handle account inquiries, card management, fraud alerts, loan pre-qualification, and more - across every channel your customers use, with audit-ready transcripts and PCI-aware architecture.

    banking

  • Hey, how can I help...

    B2b

    B2B chatbots that qualify leads, route pipeline, and resolve support requests around the clock - so your revenue team focuses on the conversations that close.

    b2b

  • Hey, how can I help...

    Airlines

    Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.

    airlines

  • Hey, how can I help...

    Sales

    AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline - 24 hours a day, across every channel your team already uses.

    sales

  • Hey, how can I help...

    Saas

    AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk - available 24/7 across every channel your users prefer.

    saas

  • Hey, how can I help...

    Travel

    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support - across web, WhatsApp, and voice, in 70+ languages.

    travel

  • Hey, how can I help...

    Retail

    Handle order tracking, returns, product discovery, and post-purchase support - 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

    retail

  • Hey, how can I help...

    Real estate

    Capture, qualify, and schedule serious buyers 24/7 - never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

    real estate

  • Hey, how can I help...

    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7 - without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

    property management

  • Hey, how can I help...

    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

    procurement

  • Hey, how can I help...

    Mental health

    Build voice-first mental health chatbots that support users 24/7 - with emotionally expressive voices, sub-second response times, and enterprise-grade privacy built in from the start.

    mental health

  • Hey, how can I help...

    Marketing agencies

    AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.

    marketing agencies

  • Hey, how can I help...

    It operations

    AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.

    it operations

  • Hey, how can I help...

    Insurance

    AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.

    insurance

  • Hey, how can I help...

    Hospitality

    AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

    hospitality

  • Hey, how can I help...

    Government

    Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

    government

The most realistic voice AI platform

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Call Center Chatbot — 24/7 AI Agent To Reduce Wait Times