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Hospitality Chatbot: AI Concierge for 24/7 Guest Support and Direct Bookings

AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

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Introducing AI chatbots for hospitality by ElevenAgents

Your AI concierge, available around the clock

Hospitality chatbots built on ElevenAgents handle the full guest journey. Pre-arrival, booking, in-stay concierge, and post-stay follow-up. So your team focuses on the moments that matter most.

Drive more direct bookings

Answer availability questions, guide bookings, and surface upgrades before guests reach an OTA. Every conversation grows revenue without growing commission costs.

Answer every guest, instantly

AI agents handle high-volume inquiries across web chat, WhatsApp, SMS, and email 24/7. No wait times, lower call volume, and high satisfaction scores even during peak season.

Free your staff for high-touch service

Automate FAQs, reservation changes, check-in guidance, and housekeeping calls so your team can focus on in-person service that builds loyalty and drives return visits.

Build your chatbot once and use it everywhere

Connect with your customers where they are, while still viewing every conversation from a single dashboard without jumping between channels.

Foreground

One platform for every hospitality workflow

Connect to your operating systems and customize your chatbot to follow your exact SOPs.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integrate seamlessly with the tools you already use

Connect your hospitality chatbot to your CRM, helpdesk, payments, and workflow tools - guest data stays in sync and your team spends less time switching between systems.

Stripe

Stripe

Enable real-time voice commerce with secure, conversational payments through your AI agents

Zendesk

Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Hubspot

Hubspot

Power your AI voice agents with rich CRM context for personalized, real-time customer interactions

Twilio

Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Zapier

Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

Make

Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

Salesforce

Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

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Emotionally and contextually aware hospitality chatbots

Emotionally expressive chatbots adapt to real customer emotion, guiding every conversation toward better outcomes even when the stakes are highest.

Natural, human-like conversations

Give your chatbot a lifelike voice in seconds. Get unprecedented control over tone so it can de-escalate, guide, and reassure customers, even under pressure.

Human hand-off

Fast, context-rich handoffs

Define escalation rules for complex cases, then hand off to humans. The complete chat history will be synced to your CCaaS, CRM, and ticketing stack for a smooth handoff.

Booking and reservation assistance

Guide guests through availability checks, room selection, and direct booking. Connected to your booking engine for real-time confirmation and PMS sync. Capture bookings that would otherwise go to OTAs.

In-stay concierge and upsell

Handle restaurant reservations, spa bookings, late checkout requests, and housekeeping calls mid-stay. Surface timely upgrade offers and amenity packages at the right moment in the conversation.

Omnichannel guest messaging

Deploy across web chat, WhatsApp, SMS, and email. Guests reach you on their preferred channel, and every conversation lands in a unified inbox. With full context when handoff is needed.

Multilingual support across 70+ languages

Serve international guests in their language. Same tone, same accuracy. One agent handles English, Spanish, French, Mandarin, Arabic, and dozens more. No separate deployments needed.

Smooth handover to human staff

When a request needs a human touch, the agent escalates with full conversation context intact. So guests never have to repeat themselves and your team steps in fully informed.

Analytics and guest satisfaction reporting

Track resolution rates, response times, booking conversions, and CSAT scores in real time. Use conversation logs and A/B experiments to find drop-off points and improve agent performance over time.

Enterprise-grade security and infrastructure at scale

Foreground

Create your first hospitality chatbot

Create a chatbot

Design, test, and deploy your hospitality chatbot from an intuitive dashboard with no code required.

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Build with the API

Integrate the chatbot into your own applications using our developer-friendly REST API and SDKs.

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