Connect Stripe to ElevenLabs Conversational AI Voice Agents

Real-Time Payment Processing

• Process payments instantly during voice conversations using Stripe's payment APIs
• Support for multiple payment methods including cards, ACH, and digital wallets
• Sub-second response times for optimal conversation flow
• Automatic retry logic and intelligent error handling

Conversational Subscription Management

• Create and manage recurring subscriptions through voice interactions
• Handle plan upgrades, downgrades, and cancellations conversationally
• Automated billing cycle management with proactive notifications
• Usage-based billing support for flexible pricing models

Secure Payment Capture

• PCI DSS Level 1 compliant payment processing
• Tokenization and encryption for sensitive payment data
• Secure payment links for card data collection
• Integration with Stripe's fraud detection and prevention tools

Voice-Enabled Checkout

• One-click payments using saved customer payment methods
• Conversational cart management and order confirmation
• Real-time inventory checks and pricing updates
• Automated receipt generation and delivery

Automated Payment Recovery

• Proactive outbound calling for failed payments
• Intelligent retry sequences based on failure reasons
• Conversational payment method updates
• Automated dunning management with customizable workflows

Step 1: Stripe Account Configuration

1. Log into your Stripe Dashboard at dashboard.stripe.com
2. Navigate to Developers > API keys
3. Copy your Secret key for server-side operations
4. Create restricted keys with specific permissions if needed
5. Note your Webhook signing secret for webhook verification

Step 2: ElevenLabs Agent Configuration

1. Access ElevenLabs Console and navigate to your agent
2. Go to Settings > Secrets Manager
3. Create new secret named STRIPE_SECRET_KEY with your Secret key
4. Configure webhook tools for payment operations

Step 3: Create Payment Processing Tools

Create Payment Intent Tool

• Name: create_payment_intent
• Method: POST
• URL: https://api.stripe.com/v1/payment_intents
• Add Authorization header and select STRIPE_SECRET_KEY from stored secrets

Retrieve Payment Status Tool

• Name: get_payment_status
• Method: GET
• URL: https://api.stripe.com/v1/payment_intents/{payment_intent_id}
• Add Authorization header and select STRIPE_SECRET_KEY from stored secrets

Process Refund Tool

• Name: process_refund
• Method: POST
• URL: https://api.stripe.com/v1/refunds
• Add Authorization header and select STRIPE_SECRET_KEY from stored secrets

Create Customer Tool

• Name: create_stripe_customer
• Method: POST
• URL: https://api.stripe.com/v1/customers
• Add Authorization header and select STRIPE_SECRET_KEY from stored secrets

Step 4: Agent Prompt Configuration

Add these instructions to your agent's system prompt:

You have access to Stripe for payment processing:

• Use create_payment_intent to initiate payments
• Use get_payment_status to check payment status
• Use process_refund for refund requests
• Use create_stripe_customer for customer profiles

Security protocols:

• Never request card numbers through voice
• Direct customers to secure payment links
• Verify identity before payment discussions
• Provide payment confirmations immediately