Authentication Failures

Verify API token validity and proper formatting Check Zendesk permissions and access levels Ensure correct subdomain configuration in integration settings

Ticket Creation Errors

Validate required field mappings and data formats Check for custom field dependencies and validation rules Verify customer email addresses and contact information accuracy

Knowledge Base Access Issues

Confirm article permissions and visibility settings Check search query formatting and result filtering Verify agent access to relevant knowledge base sections

Integrations

Zendesk

Connect Zendesk to ElevenLabs Conversational AI Voice Agents

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Add Integration Contact sales

Setup time

10-15mins

Difficulty

Intermediate

Let your AI Voice Agents deliver intelligent customer support with Zendesk

Transform your customer support operations by connecting ElevenLabs' real-time voice agents directly to your Zendesk instance. This seamless integration enables your AI agents to access historical ticket data, provide instant solutions from your knowledge base, and automatically create support tickets when human escalation is needed. Your voice agents become contextually aware support specialists, capable of resolving common issues instantly while maintaining complete visibility into every customer interaction. The integration eliminates the need for customers to wait in queues for simple requests, reduces repetitive workload on your human agents, and ensures consistent, high-quality support experiences across all channels.

Features

Integrations features

Empower your AI voice agents with intelligent support capabilities that scale with your business

Real-Time Ticket Intelligence
- Voice agents instantly access and analyze your complete Zendesk ticket history
- Automatic matching of current issues with previously resolved cases
- Context-aware responses based on customer's support history and account details
Automated Support Workflows
- Seamless ticket creation with complete conversation context and metadata
- Intelligent routing and categorization based on issue type and priority
- Real-time handoff capabilities to human agents when escalation is needed
Knowledge Base Integration
- Direct access to your Zendesk knowledge articles and FAQ content
- Intelligent content retrieval based on customer queries and issue patterns
- Consistent information delivery across all support channels
Customer Context Awareness
- Profile-based personalization using existing Zendesk customer data
- Account tier and product version awareness for tailored support responses
- Historical interaction tracking to avoid repetitive troubleshooting
Multi-Channel Consistency
- Unified support experience across voice, chat, and traditional channels
- Complete conversation logging and audit trails in Zendesk
- Seamless integration with existing support team workflows

Installation

Installation guides

Get your voice agents connected to Zendesk in minutes with our simple integration setup

Troubleshooting

Troubleshooting & support

Common solutions and expert support to ensure seamless integration performance

Contact support

Other resources

Zendesk Integration Docs ElevenLabs Conversational AI Documentation ElevenLabs Quickstart Guide ElevenLabs Developer API ElevenLabs Discord

Zendesk

zendesk.com

Setup time

10-15mins

Difficulty

Intermediate