- AI Answering Service /
- Call Centers
Call Centers 24/7 AI answering service & virtual receptionist
Experience our Call Centers AI answering service demo and talk with Casey, a calm AI receptionist who answers fast, triages your needs, and routes you to the right department or captures a complete message for follow-up. Try sample conversations for billing, tech support, sales, cancellations, and general support with clear next steps.
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Introducing ElevenAgents for Call Centers
AI answering built for high-volume call centers
Relieve peak queues by answering multiple callers at once, triaging intent, and handling common requests like account status, order updates, and FAQs to cut low-value transfers and hold times. Improve handoffs by collecting identity, call reason, and troubleshooting steps, then passing a structured summary so agents start with full context. Keep every interaction on-script with consistent disclosures, verification, and consent for reliable compliance across shifts and sites.
Instant queue relief for peak call volume
Answer multiple callers at once, triage intent, and handle common requests like account status, order updates, and FAQs so live agents get fewer low-value transfers and shorter hold times.
Better agent handoffs with full context
Collect identity details, reason for call, and key troubleshooting steps before transfer, then pass a structured summary so agents start mid-conversation instead of repeating questions.
Consistent compliance and script adherence
Follow approved call flows for disclosures, verification, and consent every time, reducing variance across shifts and sites while keeping interactions on-policy.
The simplest platform for Call Centers AI virtual receptionists
Seamlessly connect your Call Centers AI answering service to every channel your customers use while tracking and analyzing every conversation in seconds
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Multichannel support
Answer inbound calls, web chats, and SMS messages from a single AI receptionist. Customers reach you on the channel they prefer.
Pre-built integrations
Connect to your CRM, calendar, and ticketing systems so your AI receptionist can book appointments, log calls, and update records in real time.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Millions of answered calls, and counting
Powerful feature set that gives you full control
Everything you need to automate inbound calls, delight callers, and keep your team focused on what matters most.
Instant, natural conversations
Your Call Centers AI receptionist greets callers in a lifelike voice, captures key details, and delivers fast answers to common Call Centers questions in over 30 languages.
Smart call routing and scheduling
From booking appointments to forwarding urgent calls, your Call Centers AI answering service integrates with calendars, CRMs, and ticketing systems to complete Call Centers workflows in real time.
Voices that reflect your brand
Select from expressive voices or clone your own so the Call Centers AI receptionist always speaks in a tone that matches your Call Centers brand identity.
Personalized service with total accuracy
Our Call Centers answering service identifies repeat callers, retrieves account data instantly, and grounds every response in your own knowledge base so Call Centers answers stay accurate and contextual.
Multilingual by default
Automatic language detection and real-time switching help your Call Centers AI receptionist serve diverse customer bases seamlessly, whether in English, Spanish, Hindi, or more.
Works with any phone system
ElevenAgents connects to your existing phone system with no need to switch providers, so your Call Centers AI answering service launches faster with automatic settings sync.
Create your first Call Centers AI receptionist on the web or via API
Build on the platform
Design, test, and deploy your Call Centers answering service from an intuitive dashboard with no code required.
Build with the API
Integrate the virtual receptionist into your own applications using our developer-friendly REST API and SDKs.
Enterprise-grade security and infrastructure at scale
