- AI Answering Service /
- Banks
Banks 24/7 AI answering service & virtual receptionist
Experience a realistic call demo with the Banks AI answering service, a security-first AI receptionist that greets callers, identifies their needs, prioritizes urgent fraud or lost-card situations, and routes or captures messages for follow-up. Professional, calm, and discreet, it offers clear general info and step-by-step help without asking for sensitive data.
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Introducing ElevenAgents for Banks
AI Answering Service for Banks
Verify callers and route them securely by collecting key details and directing them to the right team for card issues, wires, fraud, or branch services. Automate everyday questions like branch hours, ATM locations, fees, debit card replacement steps, and transaction status guidance to cut hold times and reduce call volume. Capture new product inquiries and schedule branch or phone appointments, gathering contact info and intent so bankers follow up with full context.
Verify customers and route securely
Collect account verification details (for example: last 4 of SSN, DOB, ZIP) and route callers to the right team for card issues, wire support, fraud, or branch services while keeping sensitive data handling consistent.
Automate everyday banking requests
Answer routine questions like branch hours, ATM locations, fee explanations, debit card replacement steps, and transaction status guidance, reducing hold times and lowering call volume to live agents.
Capture leads and schedule branch appointments
Qualify new product inquiries (checking, savings, mortgages, small business) and book in-branch or phone appointments, collecting contact details and intent so bankers start calls with full context.
The simplest platform for Banks AI virtual receptionists
Seamlessly connect your Banks AI answering service to every channel your customers use while tracking and analyzing every conversation in seconds
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Multichannel support
Answer inbound calls, web chats, and SMS messages from a single AI receptionist. Customers reach you on the channel they prefer.
Pre-built integrations
Connect to your CRM, calendar, and ticketing systems so your AI receptionist can book appointments, log calls, and update records in real time.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Millions of answered calls, and counting
Powerful feature set that gives you full control
Everything you need to automate inbound calls, delight callers, and keep your team focused on what matters most.
Instant, natural conversations
Your Banks AI receptionist greets callers in a lifelike voice, captures key details, and delivers fast answers to common Banks questions in over 30 languages.
Smart call routing and scheduling
From booking appointments to forwarding urgent calls, your Banks AI answering service integrates with calendars, CRMs, and ticketing systems to complete Banks workflows in real time.
Voices that reflect your brand
Select from expressive voices or clone your own so the Banks AI receptionist always speaks in a tone that matches your Banks brand identity.
Personalized service with total accuracy
Our Banks answering service identifies repeat callers, retrieves account data instantly, and grounds every response in your own knowledge base so Banks answers stay accurate and contextual.
Multilingual by default
Automatic language detection and real-time switching help your Banks AI receptionist serve diverse customer bases seamlessly, whether in English, Spanish, Hindi, or more.
Works with any phone system
ElevenAgents connects to your existing phone system with no need to switch providers, so your Banks AI answering service launches faster with automatic settings sync.
Create your first Banks AI receptionist on the web or via API
Build on the platform
Design, test, and deploy your Banks answering service from an intuitive dashboard with no code required.
Build with the API
Integrate the virtual receptionist into your own applications using our developer-friendly REST API and SDKs.
Enterprise-grade security and infrastructure at scale
