- AI Answering Service /
- Dispatching
Dispatching 24/7 AI answering service & virtual receptionist
Call our dispatching AI answering service demo to experience Riley, a calm AI receptionist who captures pickup, delivery, roadside, and status details one question at a time and routes them to the right workflow. Get a clear recap, realistic next steps, and an option for warm transfer when a live dispatcher is available.
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Introducing ElevenAgents for dispatching
AI dispatch support that keeps jobs moving
Capture every inbound service request, log the details that matter, and route each job to the right on-call crew using trade, territory, and priority rules. Keep customers informed with real-time ETAs, delay and cancellation handling, and fast rescheduling that records access notes and site contacts. Cover peak and after-hours overflow, qualify true emergencies, and send concise summaries so urgent work gets action fast without waking the whole roster.
Instant job intake and dispatch routing
Answer inbound service calls, capture address, issue details, access notes, and urgency, then route the job to the right on-call crew or dispatcher based on trade, territory, and priority rules.
Real-time ETAs, updates, and rescheduling
Call customers with proactive arrival windows, handle delays and cancellations, and reschedule in minutes while recording preferred times, gate codes, and site contacts for the tech.
Fewer missed calls during peaks and after hours
Handle simultaneous overflow and overnight calls, qualify true emergencies, and send concise summaries to your team so urgent jobs are acted on fast without waking the whole roster.
The simplest platform for dispatching AI virtual receptionists
Seamlessly connect your dispatching AI answering service to every channel your customers use while tracking and analyzing every conversation in seconds
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Multichannel support
Answer inbound calls, web chats, and SMS messages from a single AI receptionist. Customers reach you on the channel they prefer.
Pre-built integrations
Connect to your CRM, calendar, and ticketing systems so your AI receptionist can book appointments, log calls, and update records in real time.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Millions of answered calls, and counting
Powerful feature set that gives you full control
Everything you need to automate inbound calls, delight callers, and keep your team focused on what matters most.
Instant, natural conversations
Your dispatching AI receptionist greets callers in a lifelike voice, captures key details, and delivers fast answers to common dispatching questions in over 30 languages.
Smart call routing and scheduling
From booking appointments to forwarding urgent calls, your dispatching AI answering service integrates with calendars, CRMs, and ticketing systems to complete dispatching workflows in real time.
Voices that reflect your brand
Select from expressive voices or clone your own so the dispatching AI receptionist always speaks in a tone that matches your dispatching brand identity.
Personalized service with total accuracy
Our dispatching answering service identifies repeat callers, retrieves account data instantly, and grounds every response in your own knowledge base so dispatching answers stay accurate and contextual.
Multilingual by default
Automatic language detection and real-time switching help your dispatching AI receptionist serve diverse customer bases seamlessly, whether in English, Spanish, Hindi, or more.
Works with any phone system
ElevenAgents connects to your existing phone system with no need to switch providers, so your dispatching AI answering service launches faster with automatic settings sync.
Create your first dispatching AI receptionist on the web or via API
Build on the platform
Design, test, and deploy your dispatching answering service from an intuitive dashboard with no code required.
Build with the API
Integrate the virtual receptionist into your own applications using our developer-friendly REST API and SDKs.
Enterprise-grade security and infrastructure at scale
