- AI Answering Service /
- Government
Government 24/7 AI answering service & virtual receptionist
Experience our government AI answering service demo by calling and speaking with a calm, civic-professional AI receptionist that asks one question at a time, checks urgency, and routes you to the right city department or takes a complete callback message. Ideal for public help desks that need clear after-hours guidance and efficient triage for utilities, permits, public works, records, courts, parks, and animal services.
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Introducing ElevenAgents for government
AI answering for government offices
Route residents to the right department fast with guided intake that captures caller details and reduces misrouted calls. Automate common status checks and basic requests by collecting required information, logging tickets, and sending confirmations so staff focus on exceptions. Take after-hours non-emergency reports 24/7 with structured incident details and consistent audit-ready records for compliance and follow-up.
Route citizens to the right department fast
Use guided intake to identify the service needed (permits, utilities, courts, public works) and transfer to the correct office or queue with the caller details captured, reducing misrouted calls and repeat dialing.
Automate status checks and basic requests
Answer common questions and collect required information for tasks like application status, document requirements, office hours, and service requests, then log a ticket or send a confirmation so staff only handle exceptions.
After-hours reporting with complete audit trails
Take non-emergency reports and complaints 24/7, capture location and incident details, and deliver a structured summary to on-call teams or inboxes while keeping consistent records for compliance and follow-up.
The simplest platform for government AI virtual receptionists
Seamlessly connect your government AI answering service to every channel your customers use while tracking and analyzing every conversation in seconds
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Multichannel support
Answer inbound calls, web chats, and SMS messages from a single AI receptionist. Customers reach you on the channel they prefer.
Pre-built integrations
Connect to your CRM, calendar, and ticketing systems so your AI receptionist can book appointments, log calls, and update records in real time.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Millions of answered calls, and counting
Powerful feature set that gives you full control
Everything you need to automate inbound calls, delight callers, and keep your team focused on what matters most.
Instant, natural conversations
Your government AI receptionist greets callers in a lifelike voice, captures key details, and delivers fast answers to common government questions in over 30 languages.
Smart call routing and scheduling
From booking appointments to forwarding urgent calls, your government AI answering service integrates with calendars, CRMs, and ticketing systems to complete government workflows in real time.
Voices that reflect your brand
Select from expressive voices or clone your own so the government AI receptionist always speaks in a tone that matches your government brand identity.
Personalized service with total accuracy
Our government answering service identifies repeat callers, retrieves account data instantly, and grounds every response in your own knowledge base so government answers stay accurate and contextual.
Multilingual by default
Automatic language detection and real-time switching help your government AI receptionist serve diverse customer bases seamlessly, whether in English, Spanish, Hindi, or more.
Works with any phone system
ElevenAgents connects to your existing phone system with no need to switch providers, so your government AI answering service launches faster with automatic settings sync.
Create your first government AI receptionist on the web or via API
Build on the platform
Design, test, and deploy your government answering service from an intuitive dashboard with no code required.
Build with the API
Integrate the virtual receptionist into your own applications using our developer-friendly REST API and SDKs.
Enterprise-grade security and infrastructure at scale
