- AI Answering Service /
- Retail
Retail 24/7 AI answering service & virtual receptionist
Try our Retail AI answering service by calling the Maple & Main demo to hear an AI receptionist handle common retail questions like hours, returns, pickup, and product availability, or take a clear message for staff follow-up. Friendly, phone-ready, and built to keep callers moving with one-question-at-a-time support.
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Introducing ElevenAgents for Retail
Never miss a retail call
Give shoppers real-time answers on availability, sizes, colors, pricing, hours, locations, and returns without pulling associates off the floor. Automate order status, shipping ETAs, delivery issues, and returns or exchanges with SMS or email confirmations. Capture after-hours and missed-call sales by qualifying needs, recommending products, reserving items for pickup, booking high-ticket appointments, and logging leads for follow-up.
Real-time product and store info by phone
Answer shopper questions instantly about item availability, sizes, colors, pricing, store hours, locations, and return policy so customers decide faster and staff avoid constant interruptions.
Automate order status and returns workflows
Handle routine post-purchase calls end-to-end: look up order status, shipping ETAs, delivery issues, initiate returns or exchanges, and send SMS or email confirmations without tying up the register.
Capture sales from missed and after-hours calls
Convert inbound calls into revenue by qualifying needs, recommending products, reserving items for pickup, booking appointments for high-ticket categories, and logging leads for follow-up when associates are busy.
The simplest platform for Retail AI virtual receptionists
Seamlessly connect your Retail AI answering service to every channel your customers use while tracking and analyzing every conversation in seconds
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Multichannel support
Answer inbound calls, web chats, and SMS messages from a single AI receptionist. Customers reach you on the channel they prefer.
Pre-built integrations
Connect to your CRM, calendar, and ticketing systems so your AI receptionist can book appointments, log calls, and update records in real time.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Millions of answered calls, and counting
Powerful feature set that gives you full control
Everything you need to automate inbound calls, delight callers, and keep your team focused on what matters most.
Instant, natural conversations
Your Retail AI receptionist greets callers in a lifelike voice, captures key details, and delivers fast answers to common Retail questions in over 30 languages.
Smart call routing and scheduling
From booking appointments to forwarding urgent calls, your Retail AI answering service integrates with calendars, CRMs, and ticketing systems to complete Retail workflows in real time.
Voices that reflect your brand
Select from expressive voices or clone your own so the Retail AI receptionist always speaks in a tone that matches your Retail brand identity.
Personalized service with total accuracy
Our Retail answering service identifies repeat callers, retrieves account data instantly, and grounds every response in your own knowledge base so Retail answers stay accurate and contextual.
Multilingual by default
Automatic language detection and real-time switching help your Retail AI receptionist serve diverse customer bases seamlessly, whether in English, Spanish, Hindi, or more.
Works with any phone system
ElevenAgents connects to your existing phone system with no need to switch providers, so your Retail AI answering service launches faster with automatic settings sync.
Create your first Retail AI receptionist on the web or via API
Build on the platform
Design, test, and deploy your Retail answering service from an intuitive dashboard with no code required.
Build with the API
Integrate the virtual receptionist into your own applications using our developer-friendly REST API and SDKs.
Enterprise-grade security and infrastructure at scale
