- AI Answering Service /
- It companies
It companies 24/7 AI answering service & virtual receptionist
Call our demo to experience an AI receptionist that stays calm under pressure, triages IT support and security issues, and captures ticket-ready details before routing you to the right team. Explore it companies AI answering service built for clear intake, accurate callbacks, and reliable next steps.
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Introducing ElevenAgents for it companies
AI answering service for IT companies
Qualify inbound IT leads with discovery questions and route them to the right specialist with a structured intake summary. Automate service desk triage by collecting device details, error messages, and impact, then create or update tickets with callback windows and escalation rules. Book technical consultations with requirements and access prerequisites attached so engineers show up prepared and resolution moves faster.
Qualify IT leads and route to the right specialist
Ask discovery questions like company size, current stack, timeline, budget range, and pain points, then route calls to MSP support, cloud, cybersecurity, or custom dev with a structured intake summary.
Automate service desk triage and ticket creation
Collect device details, error messages, and impact (users affected, severity, outage vs. degraded), then create or update tickets with callback windows and escalation rules to reduce first-response time.
Book technical consultations with context attached
Schedule assessments, demos, and incident follow-ups while capturing requirements and access prerequisites (VPN, SSO, logs, environment), so engineers join calls prepared and time-to-resolution drops.
The simplest platform for it companies AI virtual receptionists
Seamlessly connect your it companies AI answering service to every channel your customers use while tracking and analyzing every conversation in seconds
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Multichannel support
Answer inbound calls, web chats, and SMS messages from a single AI receptionist. Customers reach you on the channel they prefer.
Pre-built integrations
Connect to your CRM, calendar, and ticketing systems so your AI receptionist can book appointments, log calls, and update records in real time.
One brain across channels
Upload documents, FAQs, and product specs to a shared knowledge base. Your AI receptionist draws on the same source of truth across every channel.
Millions of answered calls, and counting
Powerful feature set that gives you full control
Everything you need to automate inbound calls, delight callers, and keep your team focused on what matters most.
Instant, natural conversations
Your it companies AI receptionist greets callers in a lifelike voice, captures key details, and delivers fast answers to common it companies questions in over 30 languages.
Smart call routing and scheduling
From booking appointments to forwarding urgent calls, your it companies AI answering service integrates with calendars, CRMs, and ticketing systems to complete it companies workflows in real time.
Voices that reflect your brand
Select from expressive voices or clone your own so the it companies AI receptionist always speaks in a tone that matches your it companies brand identity.
Personalized service with total accuracy
Our it companies answering service identifies repeat callers, retrieves account data instantly, and grounds every response in your own knowledge base so it companies answers stay accurate and contextual.
Multilingual by default
Automatic language detection and real-time switching help your it companies AI receptionist serve diverse customer bases seamlessly, whether in English, Spanish, Hindi, or more.
Works with any phone system
ElevenAgents connects to your existing phone system with no need to switch providers, so your it companies AI answering service launches faster with automatic settings sync.
Create your first it companies AI receptionist on the web or via API
Build on the platform
Design, test, and deploy your it companies answering service from an intuitive dashboard with no code required.
Build with the API
Integrate the virtual receptionist into your own applications using our developer-friendly REST API and SDKs.
Enterprise-grade security and infrastructure at scale
