mdhub improves access to behavioral health with ElevenAgents

mdhub helps leading behavioral health clinics scale access to care. mdhub deployed ElevenAgents across critical touchpoints in the patient journey, including clinic admissions and patient support workflows.

Instant responses to every patient inquiry

In behavioral health, first contact matters. Voicemail and phone queues limit access to care and a bad first interaction can cause patients to disengage and seek care elsewhere.

mdhub implemented ElevenAgents so clinics can respond to every patient inquiry instantly with a natural, emotionally sensitive voice. Agents capture patient demographics, verify insurance, and match them with the right provider - letting patients schedule appointments in minutes instead of leaving voicemails and waiting for callbacks.

If a voice feels robotic in behavioral health, patients tighten up and don’t want to share their story. ElevenAgents’ voices and latency have been top notch, which lets conversations unfold naturally.

— Jost Steiskal, Product & Growth, mdhub

Deep integration into clinic workflows

mdhub's AI Workers, powered by ElevenAgents, support admissions, patient success, and medication lines. Agents check prescription statuses, confirm pharmacy details, and create structured notes for clinicians. Staff step in only when human judgment is required.

These workflows required connecting into electronic health records, clearinghouses, and clinic-specific systems. ElevenAgents' customizability made this possible while meeting the security and reliability bar required in healthcare.

Why ElevenLabs

Behavioral health demands emotional nuance, responsiveness, and trust with no margin for error on tone. ElevenAgents' low latency and natural-sounding voices meet that bar, while the platform's customizability supports deeply integrated, clinic-specific workflows without compromising on security or reliability.

Impact and results

ElevenAgents enabled mdhub to transform how behavioral health clinics handle patient admissions, driving measurable impact on access to care:

• 30% more appointments booked with instant, natural responses to every patient inquiry replacing voicemail and phone queues
• 90% of inbound calls handled end-to-end, with staff stepping in only when human judgment is required
• Time from first inquiry to appointment reduced from weeks to days, as patients schedule care in minutes instead of waiting through callback cycles