Everlywell expands access to health screenings with personalized, AI-powered outreach

Everlywell, a leader in digital health, launched Eva in 2025 to translate complex biomarker data into easy-to-understand, personalized health insights. Eva runs on three engines – Eva Engage for AI powered outreach, Eva Care for smart coordination and personalized treatment, and Eva Support for product questions and customer service needs – to create a connected care experience. To reach more members, especially Spanish speakers, the team needed outreach that felt human and adapted in real time, while meeting strict privacy requirements.

Deploying multilingual voice and chat agents with self-serve speed

After a rigorous vendor evaluation, Everlywell chose ElevenLabs Agents for its rapid self-serve setup and minimal engineering lift. They launched outbound voice agents that remind members about eligible screenings and services, along with two website chat agents: one guiding consumers to the right tests and one educating enterprise prospects.

Health-grade safety and privacy with zero retention

Zero-retention processing, native-quality multilingual voices, and reliable low-latency conversations enabled natural, trusted outreach in English and Spanish while meeting strict health privacy requirements, like HIPAA compliance.

"We did an extensive evaluation for a partner to expand our AI capabilities. The ability to quickly self-serve AI voice agents with hardly any setup, plus zero-retention processing for privacy, made ElevenLabs the clear choice."

Blake Lusenhop, Head of Technology at Everlywell.

Higher conversions and lighter operations

By pairing Eva’s clinical intelligence with ElevenLabs Agents, Everlywell delivers outreach that feels personal, relevant, and trustworthy at scale. That approach is translating into measurable action on preventive care.

• 10% improvement in conversion for members completing important health screenings versus traditional IVR (Interactive Voice Response).
• 250% improvement in conversion for Spanish-speaking members versus traditional IVR.

"Our AI health companion, Eva, is already showing what happens when you combine conversational AI with clinical intelligence and billions of engagement data points. Early results confirm that when outreach feels personal, relevant, and trustworthy, people take action. AI can deliver that experience at a scale traditional systems simply can’t."
Blake Lusenhop, Head of Technology at Everlywell.

Everlywell is expanding Eva Engage to drive more proactive, timely, and personal outreach. For enterprise partners, Everlywell can scale member engagement across large populations while reducing operational burden.

Looking to build safe, empathetic voice agents? Get in touch here.