Tutore deploys conversational agents for corporate language training using ElevenLabs

Tutore Group is an education group uniting language and learning brands across Poland and Spain, including ProfiLingua, eTutor, Lang, Vaughan, and Tutore. The group serves both individual learners and corporate clients through digital platforms, language schools, certified exam centers, and tutoring solutions. 

For corporate language training, accurate assessment and placement at the start of each employee's learning journey is critical - incorrect leveling leads to frustration, inefficient use of tutoring hours, and lower return on investment for clients. Tutore used ElevenAgents to automate their spoken assessments, transforming what was previously the most resource-intensive part of their onboarding process.

The challenge: scaling multilingual spoken assessments

While written diagnostics at Tutore were already delivered online, the spoken assessment remained reliant on human auditors. This created several operational constraints:

• Limited availability of professional auditors across five languages (English, German, French, Italian, and Spanish)
• High coordination and labor costs
• Scheduling friction with learners
• Risk of inconsistent evaluation
• Delays that slowed course initiation and revenue recognition.

Tutore needed a scalable, multilingual solution that could reduce friction, shorten onboarding time, and improve placement quality while maintaining full alignment with CEFR (Common European Framework of Reference for Languages), the standard framework for measuring language. 

How ElevenAgents powers the placement process

As part of onboarding, students can now choose between a traditional human-led interview or an AI-driven diagnostic call. The majority choose the AI agent, citing convenience, availability, and lower stress.

The diagnostic call runs in two phases. The first phase, conducted in Polish, collects information about the learner's previous experience, motivation, preferences, and objectives. This data forms the foundation for course personalization. The second phase, conducted in the target foreign language, assesses active proficiency against CEFR criteria. The agent evaluates fluency, accuracy, range, coherence, pronunciation, and communicative strategies using consistent scoring rules.

The output is not a formal exam score but a placement recommendation, mapping current ability, learning potential, and declared goals to the optimal course entry level.

Results

90% of all placement interviews are now conducted using ElevenAgents. Tutore has seen significantly shorter onboarding times, elimination of manual coordination and scheduling, reduction in auditor workload and operational costs, and higher consistency in CEFR evaluations. Learners report feeling more comfortable speaking with an AI agent, and each call generates a detailed diagnostic report with strengths, areas for improvement, and learning recommendations.

"ElevenLabs is not only about realistic voices - it is, above all, an agent platform enabling us to execute complex business scenarios, integrate multiple channels (phone, text), and connect our domain systems. An important factor in choosing ElevenLabs was also the availability of the European cloud, making our solutions not only modern but also secure." – Tomasz Kostrząb, Head of AI, Tutore Group

"Using ElevenAgents allowed us to shorten the time required for language-level diagnosis, eliminate the need for human-led coordination, minimize the risk of incorrect assessment, reduce learner stress, lower auditor labor costs, and ultimately accelerate course start, which directly translates into company revenue." – Katarzyna Ulińska, Group Head of Customer Care, Tutore Group

A new standard for language placement

The introduction of AI-powered voice agents has fundamentally redesigned Tutore's placement workflow. What was once the most resource-intensive and operationally fragile element of onboarding is now an automated, scalable, multilingual process available around the clock.