This updated version of the ElevenLabs Terms of Service will replace the existing version of the terms effective 31 May, 2024. If you are a new user, by using the Services, you agree to be bound by these updated terms. If you are an existing user, by continuing to use the Services on or after the effective date, you agree to be bound by these updated terms. To see the prior version of the ElevenLabs Terms of Service, click here.

ElevenLabs Terms of Service

Last Updated 30 April 2024

These ElevenLabs Terms of Service apply if you reside in the European Economic Area (EEA), Switzerland, or UK. If you live outside of the EEA, Switzerland, or UK, these Terms of Service apply to you.

These ElevenLabs Terms of Service (“Terms”) are between you and Eleven Labs Inc. (“ElevenLabs”, “we”, “us”, or “our”). We are located at ElevenLabs, 169 Madison Ave #2484, New York, NY 10016 and you can contact us by email (team@elevenlabs.io). When registering for an account on the Service (including by clicking “Sign Up” in our Sign Up page), you will be asked to be bound by these Terms. These Terms apply to your access to and use of ElevenLabs:

  1. (a)
    website located at elevenlabs.io and all associated web pages, and websites (the “Website”); and,
  2. (b)
    services (including applications) and products accessible via the Website or our application programming interfaces (APIs), or otherwise made available to you by us (together with the Website, the “Services”).,


The following additional policies and terms apply in relation to your access to and use of some or all of our Services ("Supplemental Terms"), including:

  • Our Prohibited Use Policy, which applies to your use of all of our Services;
  • The Voice Library Addendum, which applies your use of our Voice Library Service; and
  • Our Data Processing Addendum, which governs our processing of any personal data contained within any content our business clients provide to us; and
  • Any other terms and conditions disclosed within the Services, such as restrictions relating to use of a Voice Model (as defined below).


Any Supplemental Terms become part of your agreement with us if you access and use the Services to which they apply, and if there is a conflict between these Terms and the Supplemental Terms, the Supplemental Terms will take precedence for that conflict.

We may make changes to these Terms from time to time. The “Last Updated” date above indicates when these Terms were last changed.

If you are based in the UK or any country other than Germany in the EEA, we may make changes to these Terms if there is a valid reason for the amendment taking into account the interests of both us and you, including, but not limited to: (i) improving the Terms, to make our Terms clearer or easier to understand or to have all our customers on the same Terms; (ii) complying with legal or regulatory requirements, such as mandatory laws that apply to us and our agreement with you, or where we are subject to a court order or judgement; (iii) providing you with additional information about the Services, and (iv) insofar as they are necessary to continue performing this contract for the Services. Except where the changes to the Terms will not have any material legal effect or are changes required by law, we will notify you of the changes 30 days prior to them coming into effect. When you purchase Services (including any Recurring Subscription) directly from us, if you do not agree to the changes, you may cancel the Services (including any Recurring Subscription) (at no cost to you) within 30 days from the date that we notify you. If you cancel in these circumstances, we will provide you with a refund for amounts you have paid for any Recurring Subscription but not yet received. If you do not refuse such changes or otherwise cancel your Recurring Subscription, we will take that as acceptance of the changes. If you purchased a Recurring Subscription through an app store provider, and wish to cancel the Recurring Subscription, you will need to do so through that app store provider’s cancellation process. Please review the relevant App Store Terms for further information.

If you are based in Germany, we may make changes to these Terms if there is a valid reason for the amendment taking into account the interests of both us and you. A valid reason exists in particular if the changes are necessary due to a disruption of the equivalence relationship of the contract to a not insignificant extent that was unforeseeable for us at the time of the conclusion of the contract due to changes in case law or legislation. This does not cover any changes or modifications to a main performance obligation. We will send you the amended Terms via email before the planned entry into force and will separately refer to the new provisions and the date of entry into force. At the same time, we will grant you a reasonable period of at least six weeks to declare whether you accept the amended Terms. If you do not make any statement within this period, which begins to run from your receipt of the notification email, the amended Terms shall be deemed to have been agreed. We will inform you separately about this legal consequence, i.e. the right of objection, the objection period and the significance of silence, at the beginning of the period.

1Eligibility and Use Restrictions

  1. (a)
    Age. If you are under 18 years of age (or the age of legal majority where you live), you may not use our Services.
  2. (b)
    Authorization. If you are an entity using any Services pursuant to these Terms, you are responsible for your employees’ and representatives’ use of the Services, including ensuring they comply with these Terms.
  3. (c)
    Use Restrictions. Your access to and use of the Services and your use of any Output (as defined below) must comply with these Terms. Without limiting the forgoing: (i) if you access or use our Services free of charge (such a user, a “Free User”), you may only use the Services for non-commercial purpose; (ii) if you access or use our Services through a paid subscription plan (such a user, a “Paid User”), you may use the Services for commercial purposes, but in either case, your access and use of the Services and any Output must still comply with the Prohibited Use Policy.

2Your Information

You may provide certain information to ElevenLabs in connection with your access to or use of our Services, or we may otherwise collect certain information about you when you access or use our Services. You shall ensure that any information that you provide to ElevenLabs in connection with the Services is accurate.

Where you agree to these terms on behalf of an entity, you agree that the Data Processing Agreement governs ElevenLabs’s processing of any personal data contained within any content you input to our Services. You acknowledge that ElevenLabs may process personal data relating to the operation, support, or use of our Services for our own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, research and development of its AI models, improvement of its systems and technologies, and compliance with law.

3Accounts

We may require that you create an account in order to use some or all of our Services. You may not share or permit others to use your individual account credentials. You will promptly update any information contained in your account if it changes. You must promptly notify us if you discover or suspect that someone has accessed your account without your permission. If your account is closed or terminated, you will forfeit all unused credits related to our Services (including character credits) associated with your account.

4Content and Voice Models

  1. (a)
    Inputs and Outputs. You may provide content as input to our Services ("Input") and may receive content as output from the Services ("Output", together with the Input, collectively, the "Content"). Inputs may include, without limitation, recordings of your voice, text descriptions, or any other content that you may provide to us through the Services. Your access to and use of the Services, including for the purposes of providing Input to the Services and receiving and using the Output from the Services, is subject to our Prohibited Use Policy. We may enable you to download Output from some (but not all) of the Services; in such cases, you are permitted to use such Output outside of the Services but always subject to these Terms and our Prohibited Use Policy. If you choose to make any of your information publicly available through the Services or otherwise, you do so at your own risk.
  2. (b)
    Voice Models. Some of our Services allow for the creation of a voice model that can be used to generate synthetic audio sounding like your voice or a voice you’re authorized to share with us (a "Voice Model"). To create a Voice Model through our Services, you may be asked to upload audio recordings of your voice as Input to our Services, and ElevenLabs is permitted to use those audio recordings of your voice subject to subsection (d) below. You may request deletion of Voice Models created with your audio recordings through your account.
  3. (c)
    Rights to your Inputs. Except for the licence you grant below, as between you and ElevenLabs, you retain all rights in and to your Input.
  4. (d)
    License to Input. You hereby grant to ElevenLabs a
    • irrevocable (which means this licence cannot be withdrawn, except as set out in these Terms and/or the Voice Library Addendum and/or as required under applicable law),
    • nonexclusive (which means you can licence your Input to others),
    • royalty-free and fully paid (which means there are no monetary payments for this licence, except as set out in these Terms, the Voice Library Addendum and/or as required under applicable law),
    • worldwide (which means it’s valid anywhere in the world) and
    • sublicensable (to the extent necessary for the purposes set out in these Terms and/or the Voice Library Addendum), through multiple tiers (which means we can make it available to others)
    licence, for the duration set out in these Terms and/or the Voice Library Addendum, to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly or otherwise perform and display, and use your Input to provide the Services (including the trust and safety features therein), to improve the Services, and to develop new services and products. For avoidance of doubt, to the extent that your Input includes your voice, the foregoing licence allows ElevenLabs to reproduce, modify, publish, create derivative works from, distribute, publicly or otherwise perform, and use your voice, and other indicia of your persona that may be contained therein, to provide and improve the Services, and to develop new services and products. Notwithstanding the foregoing, we will not commercialise your voice on a standalone basis without your permission to do so.
  5. (e)
    License to Voice Models and Output. To the extent you own or acquire any intellectual property rights in or to any Voice Models or Output, you hereby grant to ElevenLabs a
    • irrevocable (which means this licence cannot be withdrawn, except as set out in these Terms and/or the Voice Library Addendum and/or as required under applicable law),
    • nonexclusive (which means you can licence you Input to others),
    • royalty-free and fully paid (which means there are no monetary payments for this licence, except as set out in these Terms, the Voice Library Addendum and/or as required under applicable law),
    • worldwide (which means it’s valid anywhere in the world) and
    • sublicensable (to the extent necessary for the purposes set out in these Terms and/or the Voice Library Addendum), through multiple tiers (which means we can make it available to others)
    licence to use, for the duration set out in these Terms and/or the Voice Library Addendum, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly or otherwise perform and display, and use the Voice Models and Output to provide the Services (including the trust and safety features therein) to you, to improve the Services, and to develop new services and products.
  6. (f)
    Necessary Rights. You may not provide Input or create Output for which you do not have all the rights necessary to grant us the licence described above. You must ensure that the Content and Voice Models, and our use of the Content and Voice Models, will not violate any rights of any person or entity, or cause injury to any person or entity.
  7. (g)
    Data Opt Out. You may request to opt out of your Content and Voice Models being used by us to improve the Services (including our voice models), by completing this online form Your Content and Voice Models will no longer be used to improve our Services (including our voice models) once the request has been processed by our team, but does not affect any uses of (or materials resulting from uses of) your Content or Voice Models prior to that date.
  8. (h)
    Moderation. We do not undertake to review all Content. Although we have no obligation to screen Content, we may:
    • (i) delete or remove Content or refuse to post any Content at any time and for a good faith reason (except as required under applicable law), including for any violations of applicable law or these Terms;
    • (ii)terminate or suspend your access to all or part of the Services, temporarily or permanently, if the Content is reasonably likely (based on objective factors), to violate applicable law or these Terms (we will confirm why we have terminated or suspended access and will reinstate access in the event that you provide valid reasons why our action was not justified);
    • (iii) take any action with respect to the Content that is necessary or appropriate (in our reasonable discretion) to ensure compliance with applicable law and these Terms, or to protect Company’s rights, or to protect any third-party rights, including third-party intellectual property and privacy rights; and
    • (iv) as permitted by law, cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any Content on or through the Services.

5Our Intellectual Property

  1. (a)
    Ownership. The Services, including the text, graphics, images, photographs, videos, illustrations, and other content contained therein, and all intellectual property rights therein and thereto, are owned by ElevenLabs or our licensors. Except as explicitly stated in these Terms, all rights in and to the Services, including all intellectual property rights therein and thereto, are reserved by us or our licensors.
  2. (b)
    Limited License. Subject to your compliance with these Terms, ElevenLabs hereby grants to you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use our Services. For clarity, any use of the Services other than as specifically authorised herein, without our prior written permission, is strictly prohibited and will terminate the licence granted herein.
  3. (c)
    Trademarks. The name “ElevenLabs” and our logos, product or service names, slogans, and the look and feel of the Services are trademarks of ElevenLabs and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned on or in connection with the Services are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by us.
  4. (d)
    Feedback. You may publicly and voluntarily post, submit, or otherwise communicate to us any questions, comments, suggestions, ideas, or other information about ElevenLabs or our Services (collectively, “Feedback”). You understand and agree that we may use such Feedback, including to develop, copy, publish, or improve our Services. You understand that ElevenLabs may treat Feedback as nonconfidential unless you have identified it as confidential or it is clearly confidential in nature.

6Subscription Services; Payment

  1. (a)
    Subscriptions. To access and use certain Services, you may be required to enrol in a subscription payment plan (a “Recurring Subscription”). Your Recurring Subscription will automatically renew until you cancel it or your Recurring Subscription is otherwise terminated. You authorise us to store your payment method information and to automatically charge your payment method(s) for the amount of your Recurring Subscription with no further action required by you. The length of your Recurring Subscription will be provided when you make your purchase. In the event that ElevenLabs is unable to charge your payment method(s) as authorised by you when you enrolled in a Recurring Subscription, ElevenLabs may in its sole discretion (i) suspend your access to the Services until payment is received or (ii) seek to update your payment method information through third-party sources (i.e., your bank or a payment processor) to continue charging your payment method as authorised by you. We will notify you before taking any of these actions.
  2. (b)
    Cancellation. You may cancel your subscription through your account, by getting in touch with us or, depending on your location, by any additional cancellation mechanisms we may provide. You may cancel a Recurring Subscription at any time, but the cancellation only becomes effective at the end of the current billing period (except where you have cancelled due to a valid reason, e.g., an upcoming change to the Terms (as set out in the introductory wording to these Terms above) or in relation to exercising your withdrawal rights, as set out in Section 7). Except as stated in the foregoing sentence, we will not refund any subscription fees already paid to us. Following any cancellation, however, you will continue to have access to the applicable Services through the end of your current subscription period.
  3. (c)
    Price Changes. If you are based in the UK or any country other than Germany in the EEA, we reserve the right to change the price for the Recurring Subscription from time to time. If you purchased your Recurring Subscription directly from us, we will give you at least 30 days’ notice of any price changes; if you do not want to continue your Recurring Subscription at the new price, you can cancel your Recurring Subscription before the start of the next subscription period. If you do not cancel your Recurring Subscription before the start of the next subscription period, you will be deemed to have accepted the price change. If you purchased your Recurring Subscription through an app store, price changes may be treated differently. Please review the relevant App Store Terms for further information.
  4. (d)
    Other Usage Charges. In the event your usage exceeds the volume provided under your Recurring Subscription, you will be charged usage overage fees for your Recurring Subscription, as indicated to you upon subscribing. In such event, you hereby authorise us to charge your payment method on file or any other payment method you choose for these charges.
  5. (e)
    Payment. You promise that you have the right to use any payment method that you submit in connection with a payment. We may receive updated information from your issuing bank or our payment service provider about any payment method you have stored with us. You authorise us to charge your payment method, including any updated payment method information we receive, for any charges you are responsible for under these Terms. Verification of information may be required prior to the acknowledgment or completion of any transaction. You will pay all charges incurred by you or on your behalf through the Services, at the prices in effect when such charges are incurred, including all taxes and shipping and handling charges applicable to your transactions.

7Right of withdrawal

When you purchase a Recurring Subscription directly from us as a consumer, you have a legal right to withdraw from your Recurring Subscription agreement with us within 14 days of purchase. Instructions on how to exercise this right, the consequences of exercising this right (including details of any amounts owed to us for the period from the beginning of your agreement up to and including the day prior to your exercise of your right of withdrawal) and a model form that you can use to exercise your right to withdraw are set out at the end of these Terms in Appendix 1. When you purchase a Recurring Subscription, you expressly acknowledge and agree to the immediate provision of the Recurring Subscription. You understand that if you change your mind within the first 14 days, you may withdraw from the agreement for a refund. When you purchase a Recurring Subscription through an app store provider, your right of withdrawal may be treated differently. Please review the relevant app store terms for further information.

  1. (a)
    Our Policy. In accordance with applicable law, we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who infringe the intellectual property rights of others (our "Copyright Protection Policy").
  2. (b)
    Reporting Claims of Copyright Infringement. If you believe that any content on our Services infringe any copyright that you own or control, you may notify ElevenLabs’ designated agent (your notification, a “Copyright Notice”) as follows:

By Certified Mail: ElevenLabs Attn: Copyright Agent 169 Madison Ave #2484 New York City, NY 10016
By Email: copyright@elevenlabs.io


If you knowingly materially misrepresent that any activity or material on our Services is infringing, you may be liable to ElevenLabs for certain costs and damages.

9Third-Party Services and Content

  1. (a)
    Our Services rely on or interoperate with third-party products and services, including data storage services, communications technologies, and internet and mobile operators (collectively, "Third-Party Services"). These Third-Party Services are beyond our control, but their operation may impact, or be impacted by, the use and reliability of our Services.
  2. (b)
    We may further provide information about or links to third-party products, services, activities, or events, or we may allow third parties to make their content and information available on or through the Services (collectively, "Third-Party Content"). Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party.
  3. (c)
    We have no obligation to monitor Third-Party Services or Third-Party Content, and we may block or disable access to any Third-Party Services or Third-Party Content (in whole or part) through our Services at any time. Your access to and use of such Third-Party Content or Third-Party Services may be subject to additional terms, conditions, and policies applicable to such Third-Party Content (including terms of service or privacy policies of the providers of such Third-Party Services). You are responsible for obtaining and maintaining any computer hardware, equipment, network services and connectivity, telecommunications services, and other products and services necessary to access and use the Services.

10Indemnification

If you are a business or an organisation, to the fullest extent permitted by applicable law, you will indemnify, defend (at our option), and hold harmless ElevenLabs and our officers, directors, agents, partners, licensors, employees and agents from and against any losses, liabilities, claims, demands, damages, expenses or costs (“Claims”)arising out of or related to: (a) your access to or use of the Services in violation of these Terms or applicable law; (b) the Content or Feedback; (c) your violation of these Terms; (d) your violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with the Services or the Content. You will cooperate with ElevenLabs in defending such Claims, and pay all fees, costs, and expenses associated with defending such Claims (including attorneys’ fees). ElevenLabs will have control of the defence or settlement, at ElevenLabs’s sole option, of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and ElevenLabs.

11Disclaimers

If you are a business or an organisation, the following terms apply.

  1. (a)
    Your use of our Services and any content or materials provided therein or therewith (including the Third-Party Content and Third-Party Services) is at your sole risk. To the fullest extent permitted under applicable law, our Services, and any content or materials provided therein or therewith (including the Third-Party Content and Third-Party Services) are provided “as is” and “as available” without warranties of any kind, either express or implied. ElevenLabs disclaims all warranties with respect to the foregoing, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, ElevenLabs does not represent or warrant that our Services or any content provided therein or therewith (including the Third-Party Content and Third-Party Services) are accurate, complete, reliable, current, or error-free or that access to our Services or any content provided therein or therewith (including the Third-Party Content and Third-Party Services) will be uninterrupted. While ElevenLabs attempts to make your use of our Services and any content provided therein or therewith (including the Third-Party Content and Third-Party Services) safe, we cannot and do not represent or warrant that our Services or any content provided therein or therewith (including the Third-Party Content and Third-Party Services) or our servers are free of viruses or other harmful components or content or materials. All disclaimers of any kind (including in this Section 11 and elsewhere in these Terms) are made for the benefit of all ElevenLabs and ElevenLabs’ respective shareholders, agents, representatives, licensors, suppliers, and service providers, as well as our and their respective successors and assigns.
  2. (b)
    Some countries and states may not allow the disclaimer of certain warranties, so some or all of the foregoing terms may not apply to you. In that case, these Terms only limit our responsibilities to the maximum extent allowed in your country of residence.

12Liability

  1. (a)
    If you are a business or an organisation, the following terms apply:
    • (i) To the fullest extent permitted by applicable law, ElevenLabs will not be liable to you under any theory of liability (whether based in contract, tort, negligence, warranty, or otherwise) for any indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits, even if ElevenLabs have been advised of the possibility of such damages.
    • (ii) The total liability of ElevenLabs for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the greater of: (i) $100; and (ii) the amount paid by you to use our Services in the 12 months preceding the claim.
  2. (b)
    Otherwise, the following terms apply:
    • (i) We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
      • (1) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
      • (2) Caused by a delaying event outside our control. As long as we have taken the steps set out in the section we’re not responsible for delays outside our control.
      • (3) Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
      • (4) A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described under the header ‘For business users only’, immediately above.
  3. (c)
    Some countries and states may not allow the limitation of certain damages, so some or all of the foregoing terms may not apply to you. In that case, these Terms only limit our responsibilities to the maximum extent allowed in your country of residence.

13Governing Law

  1. (a)
    If you are a business or an organisation, the following terms apply:
    • (i) Any dispute or claim between you and ElevenLabs will be governed by and construed and enforced in accordance with the laws of the State of New York, except to the extent preempted by U.S. Federal Law, without regard to conflict of law rules or principles (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. The state and federal courts located in New York City, New York, will have exclusive jurisdiction. You and ElevenLabs waive any objection to venue in any such courts.
  2. (b)
    Otherwise, the following terms apply:
    • (i) If a claim or dispute arises out of or relates to your use of the Services as a consumer, both you and us agree that you may resolve your individual claim or dispute against us, and we may resolve our claim or dispute against you, in any competent court in the country of your main residence that has jurisdiction over your claim or dispute, and the laws of that country will apply.

14Modifying and Terminating Our Services

Changes we can always make. We can always change the Services:

  1. (a)
    to reflect changes in relevant laws and regulatory requirements, for example to ensure our Services comply with applicable law;
  2. (b)
    to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the Services; and
  3. (c)
    to update the Services, provided that the Services always match the description that we provided to you before you paid for them. We might ask you to install these updates.


Changes we can only make if we give you notice and an option to terminate. If we plan to make any changes that materially adversely impact you, we’ll notify you in advance and you can then contact us to end the contract before the change takes effect and receive a refund for any Services you’ve paid for in advance, but won’t receive.


We can suspend the supply of Services. We do this to:

  1. (a)
    deal with technical problems or make minor technical changes;
  2. (b)
    update the Services to reflect changes in relevant laws and regulatory requirements; or
  3. (c)
    make changes to the Services.


Our ability to suspend supply is without prejudice to your legal guarantee rights. We will contact you in advance to notify you of any suspension, unless suspension is required urgently for security or legal reasons, or if we are unable to notify you due to some legal reasons. If we suspend the Services for longer than ten (10) days in any thirty (30) day period, we adjust the price so you don’t pay for it while it’s suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than thirty (30) days, you can contact us to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.

15Export Control

You are responsible for compliance with United States export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent and warrant that you are not located in a country or territory that is subject to economic sanctions or trade embargoes imposed by the U.S. Government (including Belarus, Cuba, Iran, North Korea, Russia, Syria, and the occupied regions of Ukraine), that you are not listed on identified on any U.S. Government list of sanctioned parties, and that you will comply fully with all relevant export laws and regulations of the United States and other international trade laws applicable to your use of the Services.

16Miscellaneous

  1. (a)
    ElevenLabs’ failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. Communications and transactions between us may be conducted electronically.
  2. (b)
    Lists of examples following “including” or “e.g.” or similar words are not exhaustive (that is, they are interpreted to include “without limitation”).
  3. (c)
    If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.
  4. (d)
    If you have a question or complaint regarding the Services, please send an email to team@elevenlabs.io. You may also contact us by writing to:

ElevenLabs 169
Madison Ave #2484
New York, NY 10016

note that email communications will not necessarily be secure; accordingly, you should not include payment card information or other sensitive information in your email correspondence with us.

17Additional Terms Applicable to Mobile Devices

The following terms apply if you install, access, or use the Services on any device that contains the iOS mobile operating system (the “iOS App”) developed by Apple Inc. (“Apple”).

  1. (a)
    Acknowledgment. You acknowledge that these Terms are concluded solely between us, and not with Apple. ElevenLabs, not Apple, is solely responsible for this iOS App and the content thereof. You further acknowledge that the usage rules for the iOS App are subject to any additional restrictions set forth in the Usage Rules for the Apple iOS App Store Terms of Service as of the date you download the App, and in the event of any conflict, the Usage Rules in the Apple iOS App Store will govern if they are more restrictive. You acknowledge that you have had the opportunity to review the Usage Rules.
  2. (b)
    Scope of License. The licence granted to you is limited to a non-transferable licence to use the iOS App on any iPhone, iPod touch, iPad, or any other Apple device that you own or control as permitted by the Usage Rules set forth in the Apple iOS App Store Terms of Service.
  3. (c)
    Maintenance and Support.You and ElevenLabs acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
  4. (d)
    Warranty. You acknowledge that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the iOS App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the iOS App by you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. The parties acknowledge that to the extent that there are any applicable warranties, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any such applicable warranty would be the sole responsibility of ElevenLabs.
  5. (e)
    Product Claims. You and Eleven acknowledge that as between Apple and ElevenLabs, ElevenLabs, not Apple, is responsible for addressing any claims relating to the iOS App or your possession and/or use of the iOS App, including, but not limited to (a) product liability claims, (b) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.
  6. (f)
    Intellectual Property Rights. The parties acknowledge that, in the event of any third-party claim that the iOS App or your possession and use of the iOS App infringe that third party’s intellectual property rights, ElevenLabs, and not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.
  7. (g)
    Third-Party Beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.


APPENDIX 1: EEA WITHDRAWAL RIGHTS

Instructions on withdrawal:

Right of withdrawal

You have the right to withdraw from this contract within 14 days, without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us, Eleven Labs Inc. of 169 Madison Ave #2484, New York, NY 10016 of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post). You may use the attached model withdrawal form, but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such withdrawal on a durable medium (e.g., by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract) agreement.
-- To
Eleven Labs Inc.
169 Madison Ave #2484, New York, NY 10016
-- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following goods (*) /for the provision of the following service (*),
-- Ordered on (*)/received on (*),
-- Name of consumer(s),
-- Address of consumer(s),
-- Signature of consumer(s) (only if this form is notified on paper),
-- Date
____________
(*) Delete as appropriate.


If you purchased your Recurring Subscription from an app store provider, please contact them directly to withdraw from the agreement.