Pilot Terms
Last Updated: 9 July 2025
PLEASE READ THESE ENTERPRISE PILOT TERMS CAREFULLY.
These ElevenLabs Enterprise Pilot Terms (“Pilot Terms”) govern any limited, non-commercial access to ElevenLabs’ Services provided under a pilot, evaluation, or proof-of-concept arrangement by ElevenLabs (“Pilot”). The Pilot Terms supplement the ElevenLabs Terms of Service (“Terms of Service”). Your use of the Pilot Services (as defined below) is also subject to our general Prohibited Use Policy and our Privacy Policy. Capitalized terms used in this Addendum have the meanings set forth in the Terms of Service unless otherwise defined herein.
By accessing or using the Pilot Services during the Pilot, Customer agrees to be bound by these Pilot Terms.
1. Pilot Scope. The Pilot is intended to enable Customer to evaluate ElevenLabs’ services for potential future commercial use. It may not be used for commercial, production, or public-facing purposes. The scope of the Pilot may be limited to the Services and functionality expressly agreed to by the parties in writing, or as otherwise communicated by ElevenLabs (“Pilot Services”).
2. Term and Termination. The Pilot will commence on the date ElevenLabs provides access to the Pilot Services and will continue for 30 days, unless otherwise agreed in writing. Either party may terminate the Pilot at any time for any reason upon written notice. Upon termination or expiration of the Pilot, Customer will cease all use of the Services and delete any Confidential Information in its possession.
3. No Fees. The Pilot is provided at no cost to Customer, unless otherwise agreed in writing. ElevenLabs is under no obligation to continue providing access or offer commercial terms following the Pilot.
4. Cure Period. In the event of a breach by Customer of these Pilot Terms or the Terms of Service, a 5 day cure period shall apply in lieu of any standard cure period otherwise set forth in the Terms of Service.
5. Limited Use of Content. Notwithstanding anything to the contrary in the Terms of Service, ElevenLabs will not use Content for any training purposes during the Pilot, other than as may be necessary for ElevenLabs to provide the Pilot Services to Customer.
6. Data Residency.
6.1 The Parties acknowledge that the Data Processing Addendum incorporated by reference in the Terms of Service (“DPA”) applies to the processing of any Customer Personal Data (as such term is defined in the DPA) contained in the Content submitted or generated in connection with the Pilot. This Section 6 shall take precedence over the DPA in the event of a conflict, notwithstanding anything to the contrary therein.
6.2 In certain instances, Customer may specifically request that the Customer Personal Data uploaded to or otherwise contained within the Services be hosted in a particular jurisdiction where ElevenLabs offers data storage (“Data Residency”). Availability of this option is subject to ElevenLabs’ discretion. Notwithstanding any selected or agreed upon Data Residency or any other term to the contrary, Customer Personal Data may nevertheless be processed outside of such Data Residency location, including, but not limited to, the following instances:
6.2.1 Subprocessors: ElevenLabs may engage Subprocessors located outside of the selected Data Residency location. In such instances, Customer Personal Data shall be transferred and processed in accordance with SCCs or other applicable safeguards.
6.2.2 Support Services: At Customer’s direction, ElevenLabs support personnel outside of the Data Residency location may access Personal Data of Customer or Customer’s personnel (e.g., for customer support requests during non-business hours).
6.2.3 Moderation Team: ElevenLabs’ safety team may, in the course of their responsibilities, access Customer Personal Data from outside of the Data Residency location for purposes of reviewing and managing Content, including to ensure compliance with the Prohibited Use Policy.