Pilot Terms
Last Updated: 8 August 2025
PLEASE READ THESE ENTERPRISE PILOT TERMS CAREFULLY.
These ElevenLabs Enterprise Pilot Terms (“Pilot Terms”) govern any limited, non-commercial access to ElevenLabs’ Services provided under a pilot, evaluation, or proof-of-concept arrangement by ElevenLabs (“Pilot”). The Pilot Terms supplement the ElevenLabs Terms of Service (“Terms of Service”). Your use of the Pilot Services (as defined below) is also subject to our general Prohibited Use Policy and our Privacy Policy. Capitalized terms used in this Addendum have the meanings set forth in the Terms of Service unless otherwise defined herein.
By accessing or using the Pilot Services during the Pilot, Customer agrees to be bound by these Pilot Terms.
1) Pilot Scope. The Pilot is intended to enable Customer to evaluate ElevenLabs’ services for potential future commercial use. It may not be used for commercial, production, or public-facing purposes. The scope of the Pilot may be limited to the Services and functionality expressly agreed to by the parties in writing, or as otherwise communicated by ElevenLabs (“Pilot Services”).
2) Term and Termination. The Pilot will commence on the date ElevenLabs provides access to the Pilot Services and will continue for 30 days, unless otherwise agreed in writing. Either party may terminate the Pilot at any time for any reason upon written notice. Upon termination or expiration of the Pilot, Customer will cease all use of the Services and delete any Confidential Information in its possession.
3) No Fees. The Pilot is provided at no cost to Customer, unless otherwise agreed in writing. ElevenLabs is under no obligation to continue providing access or offer commercial terms following the Pilot.
4) Cure Period. In the event of a breach by Customer of these Pilot Terms or the Terms of Service, a 5 day cure period shall apply in lieu of any standard cure period otherwise set forth in the Terms of Service.
5) Limited Use of Content. Notwithstanding anything to the contrary in the Terms of Service, ElevenLabs will not use Content for any training purposes during the Pilot, other than as may be necessary for ElevenLabs to provide the Pilot Services to Customer.
6) Confidentiality.
(A) "Confidential Information" means all information disclosed or otherwise made available by a party ("Disclosing Party") to the other party ("Receiving Party") in connection with the Pilot or otherwise in connection with the evaluation of a potential business arrangement between the parties, regardless of form, which is designed in writing as confidential or the like or should otherwise reasonably be understood to be confidential given the nature of the information and/or the circumstances of disclosure. Without limiting the foregoing, Confidential Information of ElevenLabs includes information relating to its products or services, financial information, trade secrets, its customers or prospective customers, product roadmaps, and personal data. Confidential Information shall not include information the Receiving Party can demonstrate: (i) is or becomes publicly available (through no improper action or inaction by Receiving Party or any of its affiliates, agents, contractors, consultants, or employees (together, "Representatives")), (ii) was in the Receiving Party's possession on a non-confidential basis prior to receipt from the Disclosing Party; (iii) was rightfully disclosed to the Receiving Party by a third-party on a non-confidential basis, without restriction; or (iv) was independently developed by or on behalf of Receiving Party without use of or reference to any Confidential Information of the Disclosing Party.
(B) The Receiving Party agrees to hold the Disclosing Party's Confidential Information in confidence using at least the same degree of care it uses to protect its own Confidential Information of a like nature, but no less than a reasonable degree of care. Confidential Information may be used only in connection with the Pilot or otherwise as necessary to facilitate a potential business transaction between the Parties. Receiving Party may not disclose the Disclosing Party's Confidential Information to any third-party except: (i) to a Representative with a need to know, provided such Representative is bound by obligations of confidentiality with respect to such Confidential Information that are at least as restrictive as the terms set forth herein; or (ii) to the extent required by law, provided Receiving Party shall provide prior written notice of the disclosure to Disclosing Party to the extent legally permitted and shall reasonably cooperate with Disclosing Party, upon request, in connection with its efforts to minimize or oppose the disclosure. Receiving Party shall be responsible for all acts or omissions of its Representatives which would constitute a breach of this Section 6 if done (or not done) by the Receiving Party.
(C) The obligations and restrictions set forth in this Section 6 shall survive expiration or termination of these Pilot Terms for five (5) years from the date of Confidential Information disclosure, provided the a party's obligations hereunder which respect to any Confidential Information that constitutes a trade secret of the Disclosing Party shall survive in perpetuity for so long as such Confidential Information remains a trade secret. Receiving Party agrees to destroy all Confidential Information of the Disclosing Party upon Disclosing Party's written request, except to the extent such Confidential Information is required by law to be retained, provided all confidentiality obligations set forth herein will continue to apply to any Confidential Information retained pursuant to the foregoing.
7) Data Residency.
(A) The Parties acknowledge that the Data Processing Addendum incorporated by reference in the Terms of Service (“DPA”) applies to the processing of any Customer Personal Data (as such term is defined in the DPA) contained in the Content submitted or generated in connection with the Pilot. This Section 7 shall take precedence over the DPA in the event of a conflict, notwithstanding anything to the contrary therein.
(B) In certain instances, Customer may specifically request that the Customer Personal Data uploaded to or otherwise contained within the Services be hosted in a particular jurisdiction where ElevenLabs offers data storage (“Data Residency”). Availability of this option is subject to ElevenLabs’ discretion. Notwithstanding any selected or agreed upon Data Residency or any other term to the contrary, Customer Personal Data may nevertheless be processed outside of such Data Residency location, including, but not limited to, the following instances:
(i) Subprocessors: ElevenLabs may engage Subprocessors located outside of the selected Data Residency location. In such instances, Customer Personal Data shall be transferred and processed in accordance with SCCs or other applicable safeguards.
(ii) Support Services: At Customer’s direction, ElevenLabs support personnel outside of the Data Residency location may access Personal Data of Customer or Customer’s personnel (e.g., for customer support requests during non-business hours).
(iii) Moderation Team: ElevenLabs’ safety team may, in the course of their responsibilities, access Customer Personal Data from outside of the Data Residency location for purposes of reviewing and managing Content, including to ensure compliance with the Prohibited Use Policy.